Posted 04.22.2016
TAKL
Customer Service Agent
Address: 307 Southgate Court Brentwood, TN
Website: www.takl.com
Organization Overview: Takl is changing the way you get things done. In a world where you can
request a ride or find a place to stay with the tap of a button, getting small chores and tasks done
around the house should not involve waiting weeks for a quote or paying someone an exuberant hourly
rate. We have created Takl to make it easy for you to connect with independent service providers on
demand to perform your household chores and tasks. Users can request that chores be completed as
soon as possible (usually under one hour) or schedule them for a future day and time. Every chore and
task on our platform is pre-defined and pre-priced so you can get exactly what you want done, when
you want it, for a reasonable price
Position Description: As part of the Customer Service Team, you will help shape the experience of Takl’s
growing community of customers. You will create a personal and memorable experience for every
customer you encounter. You will be communicating with customers by email and live chat as well as by
phone. Responsibilities •
Create an exceptional, personalized service experience for Takl users
•Provide friendly, timely support to customers via phone, email and live chat • Identify, research and
resolve customer issues •
Complete logs and reports as required •
Place calls to
customers/providers as needed •
Provide on-the-job training for new employees •
Make
recommendations for process improvements based on
requests and bugs reported by customers
Minimum Qualifications: •
Strong Customer Focus •
People Skills • Flexible schedule,
willing to work off hours and weekends •
Strong verbal and written communication • 1+
years experience in customer service or call center a plus, but not mandatory • Aptitude to learn
technical concepts in an ever changing environment • Passion for quality assurance and creating great
customer experiences •
Must have computer skills and knowledge of basic telephone
technology • Good organizational skills and attention to detail are essential • Advanced problemsolving skills with the ability to think creatively to resolve difficult situations"
Application Instructions: Please respond with resume to careers@takl.com
Desired Start Date: 5.16.2016
Position Location: Brentwood, TN
Position Type: Part-time
Salary Type:
Hourly
Wage Amount: $15 per hour