SPRING 2015
SUSTAINABLE TOURISM AND HOSPITALITY
DEPARTMENT OF MARKETING, ENTREPRENEURSHIP, HOSPITALITY, AND TOURISM
STH 402-01: RESPONSIBLE HUMAN RESOURCE MANAGEMENT IN
TOURISM AND HOSPITALITY
INSTRUCTOR
CLASS SCHEDULE
OFFICE
OFFICE HOURS
E-MAIL
Dr. Suzanne Gallaway
Tuesday and Thursday 9:30-10:45 Bryan 112
352 Bryan
Tuesday and Thursday by Appointment
solamp@uncg.edu
COURSE DESCRIPTION: This course will introduce students to responsible and ethical
management of human resources in the tourism and hospitality sectors.
CREDITS/PREREQUISITES: STH 201
STUDENT LEARNING OBJECTIVES: Upon successful completion of the course, the student will be
able to:
1. Recognize business ethics, codes of ethics, codes of conduct, motivational theories,
and ethical decision-making frameworks used in tourism and hospitality.
2. Explain unique dimensions of human resources in the hospitality and tourism
industry, service delivery/quality.
3. Discuss corporate responsibility toward employees, social equity in the workplace
(triple bottom-line approach), respect for diversity, globalization, immigration, migrant
labor, discrimination, and social inequity problems within the tourism and hospitality
sectors.
4. Debate the legal environment for tourism and hospitality human resources, policies,
procedures, recruitment, hiring, training, empowering, and managing human
resources, labor unions, whistle blowing, compliance issues.
5. Describe approaches to employee compensation and benefits, morale, motivation,
internal marketing for the tourism and hospitality sectors.
6. Assess occupational health, safety, security matters affecting human resources in
tourism and hospitality.
7. Apply solutions for ethical dilemmas, conflict resolution, employee grievance and
disciplinary procedures in tourism and hospitality.
8. Implement human resource practices that support social equity goals and realize the
potential of diverse labor pools and organizational staffs for tourism and hospitality
businesses.
REQUIRED READINGS:
You will be reading various sections, chapters, pages from the readings listed below:

Lee, Ross. D. and J. Pryce (2010). Human Resources and Tourism: Skills, Culture and
Industry. Channel View Publications Ltd. ISBN-13: 9781845411404
RECOMMENDED READINGS:
1






Collins, D. (2009). Essentials of Business Ethics: Creating an Organization of
High Integrity and Superior Performance. Hoboken, NJ: John Wiley & Sons, Inc.
Sommerville, K.L. (2007). Hospitality Employee Management and Supervision:
Concepts and Practical Applications. Hoboken, NJ: John Wiley & Sons, Inc.
Go, F.M., Monachello, M.L., and T. Baum (1996*). Human Resource
Management in the Hospitality Industry. New York, NY: John Wiley & Sons, Inc.
Hayes, D.K. and J.D. Ninemeier (2009). Human Resources Management in the
Hospitality Industry. Hoboken, NJ: John Wiley & Sons, Inc.
Riley, M. (1996*). Human Resource Management in the Hospitality and Tourism
Industry (2nd Edition). Woburn, MA: Butterworth-Heinemann.
Scoville, J.G. and J.W. Budd (Eds.) (2005*). The Ethics of Human Resources
and Industrial Relations. Champaign, IL: Labor and Employment Relations
Association.
USEFUL WEBSITES
http://www.shrm.org/pages/default.aspx
http://www.ilo.org/global/lang--en/index.htm
COURSE REQUIREMENTS: Your final grade will be determined by how well you fulfill course
requirements. Your grade will be based on: Exams (60% of total grade): To evaluate student
understanding of the key concepts and terms discussed and used in class, three exams will be
given. The exams will be on the material covered during the semester (in class, in assigned
readings). Exam questions may include a variety of formats: true/false, multiple choice, short
answer, short essay. Exam 1 will address SLOs 1-2; Exam 2 will address SLOs 1-4; Exam 3 will
address SLOs 1-6.
Case Studies (30% of total grade): Students will be assigned three case studies one on HRM in
tourism in general and two on ethical dilemmas faced by hospitality and tourism human
resource managers. Students will answer questions, evaluate and present each case and then
participate in a class discussion on each case. This activity will address SLOs 3 and 7.
Assignment/Activity
3 exams
3 case studies
Participation/Activities
Total
SLOs measured in this activity (Identify the
# from your SLOs list above)
1 through 8
% of Final Grade
Or Points Possible
60%
2, 3, 7
30%
1 through 8
10%
100%
Directions for each assignment will be posted on Blackboard.
In addition, rubrics and other evaluative instruments will be posted on Blackboard. Thus, students will know
exactly what they are to accomplish in this class as well as how their grade will be determined.
You will receive a score of 0 for any work not submitted. Late work will not be accepted. To receive credit
for the course, you must earn a letter grade of D- or higher on the weighted average of all assigned course
work (e.g., exams, assignments, discussion postings, etc.). Your final grade in the course will be a letter
grade. Letter grade equivalents for numerical grades are as follows:
EVALUATION/GRADING SCALE
2
97-100%
94-96%
90-93%
87-89%
83-86%
80-82%
A+
A
AB+
B
B-
77-79%
74-76%
70-73%
67-69%
63-66%
60-62%
<59%
C+
C
CD+
D
DF
COURSE OUTLINE (SUBJECT TO CHANGE):
WK
DATE
1
1/12-1/18
Course intro. and getting to know one another
2
1/19-1/25
3
1/26-2/1
Human Resources Management and the Tourism
Context
Contemporary Human Resources Planning
4
2/2-2/8
TOPICS and VIDEOS (*)
Management and Appraisal
5
2/9-2/15
Management and Appraisal continued
6
2/16-2/22
Case Studies (page 38)
7
Training and Development
8
02/233/01
3/2-3/8
9
10
3/9-3/15
3/16-3/22
Spring Break
Industrial Relations and Legal Aspects
11
3/23-3/29
Case Studies
12
3/30-4/5
Diversity Management
13
4/6-4/12
14
4/13-4/19
Human Resource Management and the Role of
Ethics
Future trends in tourism and hospitality human
resources.
Quality of Work Life
REQUIRED
READINGS/ASSIGNMENTS:
READ: Chapter 1
Discussion Activity
READ: Chapter 2
Discussion Activity
READ: Chapter 3
Bring a job description to class
Discussion Activity
READ: Chapter 4
Discussion Activity
Exam 1
READ: Chapter 5
Discussion Activity
READ: Chapter 6
Discussion Activity
READ: Chapter 7
Discussion Activity
Exam 2: See Canvas
READ: Chapter 8
Discussion Activity
READ: Chapter 9
Discussion Activity
READ: Chapter 10
Discussion Activity
Case Studies
15
4/20-4/26
Exam 3
16
4/26-4/28
(*) Course material will be adjusted according to the flow of material in the class. We may spend more time on
some issues and less time on others, depending on student need. A number of class periods will be partially
turned into workshops to apply course material to course projects.
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COURSE POLICIES:
1. Academic Integrity: Students are expected to be familiar with and adhere to UNCG’s
Academic Integrity Policy on all assignments and examinations
(http://academicintegrity.uncg.edu/complete).
2. Participation/Preparation: Meaningful participation and being prepared for class (having
completed readings prior to due date) are all expected. Failure to submit an assignment,
quiz, or project by the due date will result in a grade of Zero. Late work will not be
accepted.
3. Email communication: When you email me, please use “STH-402-01 your last name” in
the subject heading and use proper email etiquette when addressing/signing your
messages. Unsigned/unclear emails will not receive replies.
4. Special needs: Should you have special needs related to a qualified/certified disability,
please notify me by the end of the 2nd week of classes so that arrangements can be made
to meet those needs.
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