CLERICAL DEVELOPMENT FOR ADMIN
STAFF
Administration is usually known as a support division and staff at this division is like the
backbone of an organisation. Their contribution to the success of an organisation should be
recognised. It is a must for all organisations to enhance their knowledge in their daily tasks in
order to stay ahead of their competitors.
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Understand their primary tasks better
Better understanding on the organisation’s vision & mission
Enhance team spirit to achieve organizational goals
Solve problem effectively
Respect their position in the organisation
You & Your Organization
You & Work
People Communication
Telephone Ethics
Customer Satisfaction
How To Build A Great Team
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Clerical staff
Receptionist
Support group