Queensborough Community College
DEPARTMENT:
Non-teaching Department
2013-2014 Academic Year
C.O.P.E.
MISSION:
The COPE program at Queensborough Community College, provides students receiving Public
Assistance with the academic and professional development support needed for a successful
educational experience. The program assists students with obtaining gainful employment, which
will in turn foster financial independence, self-confidence and personal growth. The program
also assists students with various paperwork required by the HRA, assists if a problem arises
with his/her case and makes students aware of their rights as a public assistance recipient.
A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE
Core Activities
Key Performance Indicators
Assist Students Attain
Employment
-Work with students individually to search for
jobs
-Match student resumes to open job positions
when exploring job search engines
-Network and partner with businesses in order
to expand the available job opportunities for
students
-Work with students individually to complete
FIA/Student Enrollment Forms
Assist students with
various paperwork
required for the H.R.A.
(Human Resources
Administration)
Assist with Resume
Writing and Prepare
students for
Interviews
-Work with students individually to revise
resumes
-Work with Career Services to help students
revise resumes
-Hold Resume Writing and Interview
Preparation Workshops for students
Provide students with -Work with HRA directly to resolve any issues
assistance if a problem that might arise
arises with his/her
case and make them
aware of their rights
as a PA recipient
Indicators to Be
Assessed
Yes
Yes
Yes
Yes
Queensborough Community College
B.
Non-teaching Department
2013-2014 Academic Year
DEPARTMENT-SPONSORED ACTIVITIES, 2013-2014
Type of Activity and Topic
Resume Writing Workshop
Held with MALES Program
Organized, Presented,
or Both
Organized
Date
04/09/14
Number
Attending
13
Workshop on Poverty
Held with NYPIRG
Presented
11/4/13
17
Internship Opportunity Workshop
Held with CSTEP Program
Presented
10/9/13
20
Open House for Transfer Students
Presented
11/9/13
11
Freshmen First Open House
Presented
08/26/13
20
C. INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S
ADMINISTRATIVE STAFF, 2013-2014
Name
Veronica Vidal
Veronica Vidal
Achievement type (from
menu)
Certificate of
Appreciation
Certificate of
Recognition
Citation
Certificate of Appreciation for
participation in Freshmen First
Open House
Certificate of Recognition to
applaud contributions to the
Grants Program at QCC
Semester
Summer
2013
Spring
2014
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Book - authored
Book – edited
Newspaper/Magazine Article
Journal Article, other
Journal Article, peer-reviewed
Book, Chapter
Conference Presentation, other
Conference Presentation - published as proceedings
Book, introduction, preface, etc.
Lecture (Invited)
Art Exhibit Curated
Direction/Choreography/Dramaturgy/Design (dance, theater,
film)
Performance (music, dance, theater)
Music Composition Published/Performed
Play Produced/Performed
Review/Commentary (including Blogging)
Awards
Patent
Materials Development
Grants awarded (title, awarding agency, amount and period
of award)
Curriculum or laboratory development, workshop conducted
Works submitted/accepted/in press or in progress; works
reprinted/republished
Queensborough Community College
Non-teaching Department
Art Exhibited (juried show)
Service to department, College, University,
community, and/or professional society
Web Site Development
Other (scholarly or creative achievements
comparable to previous categories)
2013-2014 Academic Year
Service as a reviewer/editor/consultant
Conference, workshop, training attended
Other (please explain)
D. DEPARTMENT CHANGES, 2013-2014
Type (from menu)
Personnel Change
Personnel Change
Personnel Change
Description of
Change
New PartTime Office
Assistant
Part- Time
CUNY CAP
Still without
full-time staff
Reason for
Change
Assistance
needed in the
COPE Office
Assistance
needed in the
COPE Office
Assistance
needed in the
COPE Office
Date/Semester
October 2013
Fall Semester
Evaluation of
Change*
Excellent
Employee
October 2013
Fall Semester
Excellent
Employee
Fall 2013Summer 2014
*Please note that, if change has been too recent to evaluate, you may indicate NA.
MENU
Type of change
Personnel or organizational change
Service, program, or project change
Facilities/space
Equipment
Other
Description
New personnel, retirees, resignations, organizational changes, addition of
departmental responsibilities, CCAS (13.3b), reclassification, merit increase,
etc.
Changes to the number, volume, or type of services, programs, or projects
Renovations or development of new facilities (i.e., computer laboratories or
relocation)
Acquisition of new or disposition of old equipment
Other changes affecting the department not included above and including
interactions with other departments
E. ASSESSMENT AND EVALUATION, 2013-2014
Key
Performance
Indicator*
Student’s
Working
Target outcome(s) for
Key Performance
Indicator**
Actual
outcome(s)
2014 Goal:
-20 students retaining
employment for 30 days
- 14 students retaining
employment for 90 days
- 4 students retaining
- Thus far we
have exceeded
our 30 days goal
with 23 students
working
- Thus far we are
Recommended
action plan
Continue to
promote the
COPE Program
around campus
to attract more
members who
Recommended
status of Core
Activity and
KPI (see
menu)
Continuing
Queensborough Community College
employment for 180
days
- 3 students securing a
second job
Referral of
Students to
Edith’s Place
(service COPE
provides)
Students
assisted with
paperwork for
HRA and/or
assistance
with problems
that arose
with PA case
Students
referred from
Single Stop to
COPE
Non-teaching Department
on track to meet
our goal with 11
students
working for 90
days
- Thus far we
have met our
goal of 4
students
retaining
employment for
180 days
- Thus far we
have exceeded
our goal for 2nd
job placement
with 4 students
working
N/A
2013-2014 Academic Year
will seek jobs;
Continue to
assist with
Resume Writing
and Interview
Preparation to
ensure students
are hired
Continue to
promote Edith’s
Place by using
new flyers
recently created
9
N/A
Caseload now at
431
N/A
4
Continuing
Continuing
Continue to
collaborate with
Single Stop to
refer students by
using flyers and
Referral
Worksheet
Continuing
Notes:
*The items in this column correspond to “indicators to be assessed” in part A, column 3.
**To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over
time, assessments should be rotated through all the department’s KPIs.
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Queensborough Community College
Completed
Continuing
Modified
Discontinued
Non-teaching Department
2013-2014 Academic Year
Core activity has been completed
Core activity and KPI will continue as before
Core activity and KPI have been modified
Core activity and KPI have been discontinued
F. ASSESSMENT PLAN FOR NEW YEAR, 2014-2015
Core Activity
(New Year)
Assist Students
Attain
Employment
Key Performance
Indicator
(New Year)
Number of Students
employed
Target Outcome(s)*
2014 Goal:
-23 students retaining
employment for 30
days
-14 students retaining
employment for 90
days
Plan for Achieving
Target Outcome
Promote the COPE
Program more fully
around campus to
attract more members
who will seek jobs;
Assist with Resume
Writing and Interview
Preparation to ensure
students are hired
*Targets indicated here will direct assessment efforts for the following year – see part A, column 3.
Before submitting your year-end report to the Office of Strategic Planning,
Assessment, and Institutional Effectiveness, please send it to your divisional
head or supervising dean for review and approval. Once approved and
submitted, the report will be posted as a pdf document on the college’s
website.