DEPARTMENT: COPE
2012-2013 ACADEMIC YEAR
MISSION: The COPE program at Queensborough Community College,
provides students receiving Public Assistance with the academic and
professional development support needed for a successful educational
experience. The program assists students with obtaining gainful
employment, which will in turn foster financial independence, selfconfidence and personal growth.
A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE
CoreActivities
AssistStudents
AttainEmployment
Assiststudentswith
variouspaperwork
requiredforthe
H.R.A.(Human
Resources
Administration)
AssistwithResume
WritingandPrepare
studentsfor
Interviews
Providestudents
withassistanceifa
problemariseswith
his/hercaseand
makethemawareof
theirrightsasaPA
recipient
KeyPerformanceIndicators
IndicatorstoBe
Assessed
‐Workwithstudentsindividuallytosearchfor jobs
Yes
‐Matchstudentresumestoopenjobpositions
whenexploringjobsearchengines
‐Networkandpartnerwithbusinessesin
ordertoexpandtheavailablejob
opportunitiesforstudents
‐Workwithstudentsindividuallytocomplete Yes
FIA/StudentEnrollmentForms
‐Workwithstudentsindividuallytorevise
resumes
‐WorkwithCareerServicestohelpstudents
reviseresumes
‐HoldResumeWritingandInterview
PreparationWorkshopsforstudents
‐WorkwithHRAdirectlytoresolveanyissues
thatmightarise
Yes
Yes
B.
DEPARTMENT-SPONSORED ACTIVITIES, 2012-2013
TypeofActivityandTopic
ResumeWritingWorkshop
OpenHouseforIncomingFreshmen
Organized,Presented,
orBoth
GeorginaBrown
VeronicaVidal
Date
Spring
2013
Summer
2013
Number
Attending
3
TBD–
Open
House
willbe
heldon
August
26,2013
C. INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S
ADMINISTRATIVE STAFF, 2012-2013
Name
Achievement type (from menu)
Semester
Created Information Cards to Promote COPE
Program
Summer 2013
Veronica Vidal
Summer 2013
Veronica Vidal
Created Flyers to Promote Edith’s Place (a
service provided by COPE program)
Summer 2013
Veronica Vidal
Created Promotional Pens and USB
Wristbands to promote COPE
Veronica Vidal
Attended various Job Developers and
Director’s Meetings to advance the program
Spring 2013
Summer 2013
Veronica Vidal
Working with Single Stop to Refer students
on Food Stamps to COPE Program
Summer 2013
Veronica Vidal
Networking with Allstate to have our QCC
COPE students enter their pool of preferred
job candidates
Summer 2013
D. DEPARTMENT CHANGES, 2012-2013
Type (from menu)
Personnel Change
Personnel Change
Description of
Change
New Director,
Veronica
Vidal, Hired
Still without
employees to
account for
Loss of Mimi
Diaconu and
Wendell Hayes
Reason for
Change
Former
Director, Mary
Casatelli,
transitioned to
Student
Advisement
Department
Budget Cuts to
the program
don’t allow for
additional
employees
Date/Semester
Evaluation of
Change*
April 1, 2013/
Spring 2013
Fall 2012Summer 2013
*Please note that, if change has been too recent to evaluate, you may indicate NA.
E. ASSESSMENT AND EVALUATION, 2012-2013
Key
Performance
Indicator*
Student’s
Working
Referralof
Studentsto
Edith’sPlace
(serviceCOPE
provides)
Targetoutcome(s)
forKey
Performance
Indicator**
2013Goal:
‐36students
retaining
employmentfor30
days
‐26students
retaining
employmentfor90
days
N/A
Actual
outcome(s)
20students
employed
total
(increased
thenumber
ofstudents
employed
from5,when
Ibeganas
Directorin
April,to20)
5
Recommended Recommended
actionplan
statusofCore
ActivityandKPI
(seemenu)
Promotethe
Continuing
COPEProgram
morefully
aroundcampus
toattractmore
memberswho
willseekjobs;
Assistwith
ResumeWriting
andInterview
Preparationto
ensurestudents
arehired
Continueto
Continuing
promoteEdith’s
Placebyusing
newflyers
recently
created
Students
assistedwith
paperworkfor
HRAand/or
assistancewith
problemsthat
arosewithPA
case
Students
referredfrom
SingleStopto
COPE
N/A
Caseload
nowat249
Continuing
N/A
4
Continueto
Continuing
collaborate
withSingleStop
torefer
studentsby
using
marketing
techniques
(sharedlinkon
websiteand
flyers),
presentingthe
twoprograms
togetherto
informfaculty
andstudentsof
theprograms,
andReferral
Worksheet
Notes: *The items in this column correspond to “indicators to be assessed” in part A, column 3.
**To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over time, assessments should be
rotated through all the department’s KPIs.
F. ASSESSMENT PLAN FOR NEW YEAR, 2013-2014
CoreActivity
(NewYear)
KeyPerformance
Indicator
(NewYear)
Target
Outcome(s)*
Planfor
AchievingTarget
Outcome
Divisional
Head
Approval
Assist
Students
Attain
Employment
Numberof
Students
employed
2014Goal:
‐20students
retaining
employmentfor
30days
‐14students
Promotethe
COPEProgram
morefullyaround
campustoattract
moremembers
whowillseek
(Date)
retaining
employmentfor
90days
jobs;Assistwith
ResumeWriting
andInterview
Preparationto
ensurestudents
arehired
*Targets indicated here will direct assessment efforts for the following year – see part A, column 3.