Student Affairs – Year-end Report – Part B – Planning and Assessment
COPE
Mission:
The COPE program at Queensborough Community College, provides students receiving Public Assistance with the academic and professional development support needed for a successful educational
experience. The program assists students with obtaining gainful employment, which will in turn foster financial independence, self-confidence and personal growth. The program also assists students with
various paperwork required by the HRA, assists if a problem arises with his/her case and makes students aware of their rights as a public assistance recipient
College strategic objectives:
Division strategic objectives:
1. Improve student satisfaction with administrative services
1. Better utilization of existing resources to assist students in crisis mode.
Note: Relevant college-wide strategic objectives should be selected from the college’s strategic plan. Each division strategic objective should align with a college-wide strategic objective.
2014-15 Completion report (outcomes for this past academic year, based on last year’s year-end report, section F)
Key performance indicators
Number of Students employed
Target outcomes
 23 students retaining
employment for 30 days
 14 students retaining
employment for 90 days
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Actual outcomes
13 students retaining employment for 30 days
13 students retaining employment for 90 days
7 students retaining employment for 180 days
2 student who has gotten a 2nd Job (10% pay increase,
making at least $220 a week)
Recommended action plans*
Promote the COPE Program more fully around campus to attract more
members who will seek jobs; Assist with Resume Writing and Interview
Preparation to ensure students are hired
*Column contents should be used to indicate which strategic objectives below address the follow-up necessary.
2015-16 Department strategic plan (arranged by each division strategic objective that the department supports)
1. Division strategic objective: Better utilization of existing resources to assist students in crisis mode.
Department strategic objectives
Indicator(s)
Expected outcomes
Action plan/timeline
Increase the number of students
30% in enrollment/application
Better exposure and visibility for Increase participation/collaboration in workshops with
in job retention program through to COPE program, 75% of the
COPE, Single Stop, and Petrie
other services, attend new/transfer student orientation,
intake process .
students in COPE program will
Foundation Founds
social media post, and revamp COPE website.
participate in Job retention.
Academic Year 2015-2016
Notes
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Who
COPE/SS/FA
Actual outcomes
Add tables for additional division strategic objectives and corresponding department strategic objectives, as needed.
For each division strategic objective, the department should have one or more strategic objectives intended to support that department in the achievement of the division objective. Each department strategic objective should have at least one indicator (key performance
indicator) and one expected outcome, with an action plan and timeline to achieve that outcome.
At the mid-year point, the department reports partial or preliminary outcomes. At the end of the year, the department reports actual outcomes.
An indicator is the measurement by which the objective will be assessed. The outcome is the product of the work in support of achieving the objective. For example, if the strategic objective for Admissions is “to expand feeder high schools,” the indicator might be “applications
received from new feeder high schools,” and the expected outcome might be “at least one application from five new feeder high schools.”
Note:
Mid-year status report due end of January.
Completion report due early July (specific deadlines may vary by year).