EAP
EMPLOYEE ASSISTANCE
PROGRAM
EMPLOYEE
ASSISTANCE
PROGRAM
• What is an EAP?
• Confidential counseling and Referral Service
• Company Paid Benefit
• Early identification of emotional or
substance abuse problems
• Improves wellness and work performance
EMPLOYEE
ASSISTANCE
PROGRAM
Who is covered?
• All MCNAF Employees and their families
• Flexible category employees also
• No cost to employee*
*Up to limit – some services are discount vs. free (i.e. legal)
EAP BENEFITS
• EAP – an “umbrella service” addressing all
aspects of life
• Home
• Work
• Family
• 24/7 Availability
• Confidential
EAP BENEFITS
• Discount Center
• Crisis Management
• Call one toll-free number for help in dealing
with life’s challenges
• Three free in-person sessions*
*Requires referral from EAP.
EAP HELPS WITH…
• Marital or
relationship issues
• Family or parenting
issues
• Emotional reactions
• Stress
• Anxiety or
depression
• Grief or bereavement
• Alcohol or Substance
Abuse
• Legal or Financial
concerns
• Coping with change
EAP for Employers
Supervisor work related referrals:
• Crisis on job sites
• Decline in job performance
• Informal/Formal referrals
• Help employees get assistance
• Counselors available
EASY ACCESS
• Toll-free number: 800-424-5988
• Overseas call Collect: 314-387-4700
• 24 hours a day, 7 days a week
• www.MagellanHealth.com/member
• Intranet:
http://crossroads/MRG/Pages/EAP.aspx
• Internet:
http://usmc-mccs.org/employ/benefits/
EASY ACCESS
New Global Website!
www.MagellanHealth.com/global
• Larger international network
• 3 call centers in different countries
• Live answer 24/7
• Clinical counseling
• Health Risk Assessments geared to a global audience
• Multi-channel access through global toll-free lines, instant
messaging and SMS text
• Centralized hotline for management and workplace issues
answered by specialists
• Comprehensive global member website in multiple languages.
WHAT YOU CAN
EXPECT
• Highly qualified
professionals
• Master degree or
higher
• Counseling
experience including
drug/alcohol
counseling
• All required licensing
• Clinical assessment
• Referral to appropriate
resource, if needed
• Confidentiality
LEGAL / FINANCIAL
SERVICES
• Enhanced Legal Services
• Free telephone or initial office consultation
• Discount for further in-person services
• Website with FAQs, legal forms, legal library
• Enhanced Financial Services
• Telephone consultations at no charge
• Discount for further in-person services
• Website with FAQs, Financial Calculators
Types of
Legal/Financial
Matters Covered
• Civil and Consumer Issues
• Personal and Family Legal Services
• Financial Matters
• Real Estate
• Criminal Matters
• IRS Matters
Types of
Legal/Financial
Matters Covered
• Consumer Credit/Financial Counseling Services
• Estate Planning Law
• Tax Preparation and Consultation Component
• Other Financial Services
• Retirement Planning
• College Funding
• Life Insurance Needs
• General Budget Assistance
LEGAL / FINANCIAL
WEBSITE
• Legal Library
• Financial Library
• Legal Forms
• Financial Forms
• Articles by
Attorneys
• Financial
Articles
• Dispute
Resolution
Process
• Financial
Calculators
• FAQs
• FAQs
Internet Website
www.MagellanHealth.com/member
• Access through
Crossroads
• Self-Help, Personal
Development Programs
• Access Directly
through Internet
• Look-up Counselors
Names, Addresses
• Spanish login for
articles in Spanish
• Links to
Legal/Financial
Services
• Monthly Newsletter &
Webinars
• Look-up Child or Elder
Care Facilities
• Living Healthy,
Working Well
SPREAD THE WORD
• Display posters in areas where employees
congregate
• Break Rooms
• Workout areas
• Have printed materials readily available
• Magnets
• Brochures
PLAN UTILIZATION
EAP Core Utilization Comparison
(Telephonic
consultations, Internet Visits, Critical Incident Stress Debriefings)
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
PLAN UTILIZATION
EAP CORE
SERVICES
Telephonic
Consultations
1Q
2011
2010
2009
NORM
28 (0.9%)
97 (0.8%)
105 (0.9%)
1.1%
3.4%
0%
0%
0%
0.1%
---
26 (0.8%)
202 (1.7%)
743 (6.4%)
100 (3.6%)
---
335 (10.9%)
1,833 (15.2%)
2,253 (19.3%)
502 (17.7%)
12.8%
389 (12.7%)
2132 (17.7%)
3,101 (26.5%)
570 (20.1%)
15.6%
12,140
(CONUS)
12,028
11,699
11,229
---
CISM Participants
Training Participants
Magellanhealth.com
User Sessions
Overall Utilization
Average Associate
Counts
PLAN UTILIZATION
Types of Problems Assessed at the EAP
Problem Categories
1Q
2011
2010
2009
Norm
Emotional/Stress
33.3%
27.8%
57.1%
41.2%
33.8%
Family
0%
11.1%
14.3%
5.9%
11.6%
Occupational
0%
0%
0%
17.6%
5.1%
Other
33.3%
5.6%
14.3%
0%
10.9%
Relationships
16.7%
50%
7.1%
29.4%
31.1%
Substance Abuse
16.7%
5.6%
7.1%
5.9%
7.6%
Total
100%
100%
100%
100%
PLAN UTILIZATION
Other Utilization Measures
1Q
2011
2010
2009
Norm
All EAP Registrations
0.3%
0.4%
0.3%
0.4%
1.3%
Confirmed EAP
Counseling Cases
0.2%
0.1%
0.2%
0.2%
0.8%
Resolved Without
Benefit Referral
50%
66.7%
69.2%
58.8%
64.2%
Workplace Support
(New Cases)
0.1%
0%
0%
0.1%
(2 cases)
0.1%
Legal Financial
Services
0.2%
0.2%
0.2%
3.0%
1.1%