WELCOME
An Introduction to
Your UB EAP
WHAT IS THE UB EAP?
FREE benefit offered to all UB employees,
family members & retirees.
VOLUNTARY, professional & confidential
assistance program.
Information, assessment, & referral
Organization/department consultations
Work-life programming.
CONFIDENTIALITY
All contacts are confidential, except:
• where information is required by law, executive
order, or agency work rule, to be disclosed;
• where there is reasonable belief an individual's
conduct places him/her, or another person in
imminent threat of bodily harm;
• where there is reasonable belief child abuse
(physical, emotional, sexual) or neglect has
been or will be committed.
EAP Standards
Consultation with, training of, and assistance to
work organization leadership (managers,
supervisors, and union officials) seeking to
manage troubled employees, enhance the work
environment, and improve employee job
performance.
EAP Standards
Confidential and timely problem
identification/assessment services for
employee clients with personal issues that
may affect job performance.
Provide critical incident stress
management services.
WE CAN HELP WITH:
•Legal Concerns
•Life-changing Events
•Mental/Physical
•Addictions
Health
•Career/ Retirement •Relationship Issues
•Child/ Elder Care •Stress Management
•Critical Incident •Organizational
Stress Management Issues
•Financial Issues
•Veterans Issues
•Grief and Loss
•Other Concerns
10-11
60
50
40
30
20
10
AA/LR
B/G
C/R
CC
C/A
C
DV
EC
F
G
HB
HE
HO
L
MH
P/F
P/HR
R
S
SA
W/P
O/T
0
Sort Seq
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Code
AA/L
R
B/G
C/R
CC
C/A
C
DV
EC
F
G
HB
HE
HO
L
MH
P/F
17
18
19
20
21
22
P/HR
R
S
SA
W/P
O/T
Long Name
Affirmative Action/Labor
Relations
Bereavement/Grief Issues
Career/Retirement Issues
Child Care Issues
Conflict/Anger
Consumer Issues
Domestic Violence
Elder Care Issues
Financial Issues
Gambling
Health Benefits Information
Health Issues
Housing Issues
Legal Issues
Mental Health Issues
Parenting/Family Issues
Personnel/Human Resource
Issues
Relationship Issues
Stress
Substance Abuse
Workplace/Performance Issues
Orientations/Training
10-11
0
12
28
2
16
0
8
12
13
0
4
12
1
13
55
38
21
56
15
26
50
31
EAP Contact Statistics
500
450
400
First Contact
350
Follow Up
300
Total
250
200
150
100
50
0
02-03
First Contact
Follow Up
Total
02-03
125
69
194
03-04
03-04
118
83
201
04-05
05-06
04-05
129
63
192
06-07
05-06
125
63
188
07-08
06-07
224
95
319
08-09
07-08
202
84
286
09-10
08-09
316
120
436
10-11
09-10
348
113
461
10-11
365
124
489
ROLE OF COORDINATOR
Minimize client’s distress.
Create a confidential environment.
Listen attentively to client concerns.
Provide information, assessment, and referral.
Maintain extensive database of resources and
health benefit information.
ROLE OF COORDINATOR
Comply with agency policies & procedures.
Maintain professional certifications.
Assist with UB training opportunities.
Maintain monthly statistics.
Coordinate return-to-work meetings.
Demonstrate professional and ethical behavior.
Assist the EAP Committee.
Offer CISM services.
EAP COORDINATORS
Susan Bagdasarian, M.S.
(at 110 HRD)
Crystal Kaczmarek-Bogner, M.Ed.
(at 156 Parker Hall)
Neil McGillicuddy, Ph.D.
(at 1021 Main Street)
Christopher Siuta, Ph.D., LMHC
(at 156 Parker Hall)
QUESTIONS?
CONTACT US
156 Parker Hall (South Campus)
Phone: 645-4461
Website: eap.buffalo.edu
