HEART & MIND
& EAP INTRODUCTION
HEART & MIND PROGRAM
• Launched in Feb 2014
• Enhance employees’ happiness and unleash the
potential for better life through building mental resilience
• Create a positive culture to provide mutual help to each
other
• Living our culture and values – Love, Caring and Health
EMPLOYEE ASSISTANCE PROGRAM
(EAP)
• EAP is an employer-sponsored, systematic, and longterm support and benefit program. It is designed to
assist employees and their family members in getting
help for mental and behavioral problems, so as to
improve the effective of the employees and the
organization.
• It generally includes counseling for employees and
their household members.
EAP SERVICE OF UNILEVER CHINA – HOTLINE SERVICE
• Personal & Confidential
• Eligibility: employees, spouse, and children (under age
of 18)
Personal
-
Stress management
Dealing with anger
Mental health questions
Midlife issue
…
Work
-
Performance issues
Managing conflicts
Relationships on job
Career guidance
…
Family
- Children Questions
- Relationships
- Health issue of family members
- Work-life balance
-…
Others
- Financial questions & concerns
- Legal questions
- Adapting to change
-…
EAP SERVICE OF UNILEVER CHINA – HOTLINE SERVICE
Professional
Confidential
•All counselors in
•Strictly abide by the
highest standard of
confidentiality in
industry and related
laws and regulations
call center have
master degree in
helping majors
•Professional team
includes Doctor of
• Specific personnel
for file management
and practice a
system of dual
password
Psychology, Doctor
of Medicine, Master
of Psychology etc
Free
Voluntary
•Everyone has
six free
consultation
session per year
on each topic
•All EAP mental
health services,
including
psychological
counseling, training
and hotline service
are voluntary. No
one has the right to
force you to
passively accept the
service.
•Everyone can
continue enjoying
six more session
for free with
different topics
•We will not release
your information
without your written
consent
Landline: 800-810-6605
Mobile: 400-650-6605
HOW TO DIAL IN THE HOTLINE SERVICE?
• Dial 24hour free hotline (Landline: 8008106605 /
Mobile: 4006506605), provide your employee ID to
verify your eligibility for the service.
• Your spouse and children can use your employee ID.
• You can find your employee ID through searching
your own profile in the company homepage inside
unilever on your computer
Your
Employee ID
HOW TO USE EAP – LM REFERRAL
LM noticed a
potential issue with
the employee
Y
LM discuss with
HRBP whether to
use EAP?
Employee will decide whether
to use EAP. No feedback will
be provided to the LM
EAP will feedback whether the
employee is using the EAP.
The case will be closed after
the employee’s emotion and
performance get stabilized.
LM contact & discuss
Y with intake consultant,
confirm type of
referral
Type I: Friendly Referral
Talk the employee to contact EAP
informally
Type II: Formal Referral:
Ask the employee to use EAP
formally
Type III: Mandatory
Referral:
This kind of referral needs case by
case discussion between LM, HR
and EAP counselor to make ensure
it’s within company policy
EAP ONLINE PLATFORM
www.eapchina.net/unilever
Contents
• Online courses
• Mental wellbeing news
• Mental wellbeing encyclopedia
• Online mental test
• Workplace examples
• Personal file
• Fun pictures & game
Username:“U” + Employee ID (eg. U000111111).
Default password:“000000”.
WHO WILL PROVIDE SERVICE TO ME?
PSYCHCN-CHESTNUT GLOBAL PARTNERS盛心阳光
• The first Sino-American joint-venture company to provide EAP in China,
founded in 2005
• Fused the finest Chinese clinicians and over 36 years of experience in the
field of EAP
• Provide workplace mental health service to over one hundred companies
from all kinds of industries with 100% renewal rate