Saba Kalsoom Chak no 213/9r Tehsil FortAbbas Dist.Bahawalnagar, Punjab, Pakistan E-mail: [email protected] Cell: +92-3005572300 Summary ___________________________________________________________________________ A Dynamic professional bearing over 5 years of experience in Customer care and finance in leading companies and service sectors. A proven learners, strategic cum implementer with recognized proficiency in different areas of customer care and services sector. Personal Details: ___________________________________________________________________________ Father Name: CNIC: DOB: Marital Status: Javed Azam 31103-8048341-4 17.March 1988 Single Education: ___________________________________________________________________________ Allama Iqbal open University Graduation of Mass Communication 2009 1st division Govt. Girls Degree College FortAbbas Intermediate (Health & Physical Education, Geography) 2007 1st division Board of Intermediate and Secondary Education, Bahawalpur 2004 Matriculation (Science) 2nd division Professional Experience: Finance Manager 1st Feb.2014 to till date Pakistan Mobile Communication Limited (Mobilink) Responsibilities: Major responsibilities included direct sales to customers and corporate sales to defined target market. Been able to achieve consistent over target achievements Coordinate with supportive departments to resolve customer issues. Work closely with Finance Dept for the issuance & clearance of Financial Inventory (SIMs, Scratch cards, Mobilink Load etc.) Straighten-out & resolve customer disputes regarding Change of SIM/MNP without consent cases Handle the quires about MW and activation of new mobile accounts. Mobile Financial Services [MFS] (payment of utility bills, transfer & receipt of funds, etc.) New Sales of Postpaid and handle the security deposits & billings. Maintain the Market staff's targets & their achievement and share the performance report with them. Training the Franchise staff. Have to keep records of account transactions and maintain database monthly targets. Assistant Librarian Jan.2012 to March 2013 Readers Lounge Academic city (UAE) Responsibilities: Lend and collect books, periodicals, videotapes, and other materials at circulation desks. Enter and update patrons' records on computers. Process new materials including books, audiovisual materials, and computer software. Sort books, publications, and other items according to established procedure and return them to shelves, files, or other designated storage areas Locate library materials for patrons, including books, periodicals, tape cassettes, and pictures. Inspect returned books for condition and due-date status, and compute any applicable fines. Answer routine inquiries, and refer patrons in need of professional assistance to librarians. Maintain records of items received, stored, issued, and returned, and file catalog cards according to system used. Field Services Manager Feb.2013 to April 2013 Siamagic Marketing & Promotions (UAE) Responsibilities: Provide quality service to internal and external customers in all assigned tasks, while upholding Values at all times. Ensures timely consistent delivery and recording and reporting on this delivery of services purchased by and owed to customers. Develop and deliver programs for Staff, Customers or potential customers. Also develop, administer and compile result of questionnaires to evaluate and improve training programs. Field Service team and local supporting within Offices. Prepare the quotations and approvals for companies about product and services. Customer Relation Manager (CRM) Nov.2008 to Dec.2011 Telenor Pakistan Responsibilities: Managing staff. Maximizes customer operational performance by providing help desk resources and technical advice. Maintains customer satisfaction by providing problem-solving resources; Resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems. New Sales of Postpaid and handle the security deposits & billings Achieve the monthly targets assigned by Company. Prepare and share daily reports and targets achievement percentage with seniors and company end Coordinate with supportive departments to resolve customer issues. Dealing the customers on the queries and the problems faced by them. Conducting weekly team meetings to provide the team members with an enhanced knowledge of their duties and responsibilities, also share their progress with them. Customer Care Representative March 2007 to Oct. 2007 Pakistan Mobile Communication Limited (Mobilink) Responsibilities: Handle walking customers for: Change of ownership of mobile connection. Replacement for lost SIMs. Bill payments & security deposits. Mobile Network Portability (MNP), Change of Offer (Prepaid to Postpaid ) VAS queries, Package plan queries, or General complaints etc… Mobile Financial Services [MFS] (payment of utility bills, transfer & receipt of funds, etc.) Manual Handset settings for GPRS & MMS, Coordinate with supportive departments to resolve customer issues. Straighten-out & resolve customer disputes regarding Change of SIM/MNP without consent cases. Handle In House Sales (both pre-paid & post-paid mobile connections) REFERENCE: Will be furnished on demand.