Customer Care Representative

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Saba Kalsoom
Chak no 213/9r Tehsil FortAbbas
Dist.Bahawalnagar, Punjab, Pakistan
E-mail: [email protected]
Cell: +92-3005572300
Summary
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A Dynamic professional bearing over 5 years of experience in Customer care and finance
in leading companies and service sectors. A proven learners, strategic cum implementer
with recognized proficiency in different areas of customer care and services sector.
Personal Details:
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Father Name:
CNIC:
DOB:
Marital Status:
Javed Azam
31103-8048341-4
17.March 1988
Single
Education:
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Allama Iqbal open University
Graduation of Mass Communication
2009
1st division
Govt. Girls Degree College FortAbbas
Intermediate (Health & Physical Education, Geography)
2007
1st division
Board of Intermediate and Secondary Education, Bahawalpur 2004
Matriculation (Science)
2nd division
Professional Experience:
Finance Manager
1st Feb.2014 to till date
Pakistan Mobile Communication Limited (Mobilink)
Responsibilities:
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Major responsibilities included direct sales to customers and corporate sales to
defined target market. Been able to achieve consistent over target achievements
Coordinate with supportive departments to resolve customer issues.
Work closely with Finance Dept for the issuance & clearance of Financial Inventory
(SIMs, Scratch cards, Mobilink Load etc.)
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Straighten-out & resolve customer disputes regarding Change of SIM/MNP
without consent cases
Handle the quires about MW and activation of new mobile accounts.
Mobile Financial Services [MFS] (payment of utility bills, transfer & receipt of
funds, etc.)
New Sales of Postpaid and handle the security deposits & billings.
Maintain the Market staff's targets & their achievement and share the performance
report with them.
Training the Franchise staff.
Have to keep records of account transactions and maintain database monthly
targets.
Assistant Librarian
Jan.2012 to March 2013
Readers Lounge Academic city (UAE)
Responsibilities:
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Lend and collect books, periodicals, videotapes, and other materials at circulation
desks.
Enter and update patrons' records on computers.
Process new materials including books, audiovisual materials, and computer
software.
Sort books, publications, and other items according to established procedure and
return them to shelves, files, or other designated storage areas
Locate library materials for patrons, including books, periodicals, tape cassettes,
and pictures.
Inspect returned books for condition and due-date status, and compute any
applicable fines.
Answer routine inquiries, and refer patrons in need of professional assistance to
librarians.
Maintain records of items received, stored, issued, and returned, and file catalog
cards according to system used.
Field Services Manager
Feb.2013 to April 2013
Siamagic Marketing & Promotions (UAE)
Responsibilities:
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Provide quality service to internal and external customers in all assigned tasks,
while upholding Values at all times.
Ensures timely consistent delivery and recording and reporting on this delivery of
services purchased by and owed to customers.
Develop and deliver programs for Staff, Customers or potential customers.
Also develop, administer and compile result of questionnaires to evaluate and
improve training programs.
Field Service team and local supporting within Offices.
Prepare the quotations and approvals for companies about product and services.
Customer Relation Manager (CRM)
Nov.2008 to Dec.2011
Telenor Pakistan
Responsibilities:
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Managing staff. Maximizes customer operational performance by providing help
desk resources and technical advice.
Maintains customer satisfaction by providing problem-solving resources;
Resolving problems; disseminating advisories, warnings, and new techniques;
detecting and diagnosing network problems.
New Sales of Postpaid and handle the security deposits & billings
Achieve the monthly targets assigned by Company.
Prepare and share daily reports and targets achievement percentage with seniors
and company end
Coordinate with supportive departments to resolve customer issues.
Dealing the customers on the queries and the problems faced by them.
Conducting weekly team meetings to provide the team members with an enhanced
knowledge of their duties and responsibilities, also share their progress with them.
Customer Care Representative
March 2007 to Oct. 2007
Pakistan Mobile Communication Limited (Mobilink)
Responsibilities:
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Handle walking customers for:
Change of ownership of mobile connection.
Replacement for lost SIMs.
Bill payments & security deposits.
Mobile Network Portability (MNP), Change of Offer (Prepaid to Postpaid )
VAS queries, Package plan queries, or General complaints etc…
Mobile Financial Services [MFS] (payment of utility bills, transfer & receipt of
funds, etc.)
Manual Handset settings for GPRS & MMS,
Coordinate with supportive departments to resolve customer issues.
Straighten-out & resolve customer disputes regarding Change of SIM/MNP
without consent cases.
Handle In House Sales (both pre-paid & post-paid mobile connections)
REFERENCE:
Will be furnished on demand.
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