MUHAMMAD NABEEL
HOUSE# 156-B, Main Road Circular Pakistan Town Lohi Bahir ISLAMABAD
Domicile: Punjab
Date of Birth: 26-04-1977
Mob: +92-301-5444855
email: nabeelsi@hotmail.com
ACADEMIC QUALIFICATION:
Allama Iqbal Open University, Islamabad, Pakistan
Degree:
Bachelor of Computer Sciences (4-Years)
Major Subjects:
IT, Networking
Completion Date:
June 2007
 Board of Intermediate & Secondary Education Gujranwala , Pakistan
H.S.S.C:
Intermediate with humanities subjects
Major Subjects:
Mathematics, Economics
Completion Date:
2000
 Board of Intermediate & Secondary Education Gujranwala, Pakistan
S.S.C:
Matriculation with Science subjects
Major Subjects:
Mathematics, Physics, Chemistry, Bio.
Completion Date:
1993
 Grace Institute of Technology Karachi, Pakistan
Certificate:
DIT (Diploma in Information Technology)
Major Subjects:
IT
Completion Date:
2001
 CISCO Certified
Certificate:
Completion Date:
CCNA (Cisco Certified Networking Association )
2008
 MCSE (Microsoft Certified Solutions Expert)
Certificate:
Completion Date:
Microsoft Certified Solutions Expert
2013
WORKING EXPERIENCE:
Swift Biz Solutions (pvt) Ltd.
March 2014 – Continue
Working on CA NMS Tools
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CA Service Desk Manager
CA Spectrum
CA Workflow
MOBILINK (As outsource with Multilynx)
Location Head IT Service Desk
Oct 2007 – March 2009
Monitor & manage all kind of IT Related Activities in IT Departments of Mobilink.
Give Basic Trainings to the Newly Hired IT Service Desk Members.
Monitoring of All kind of IR’s (Interaction Records logged by end user) and IM (Incident
Management 2nd level escalation). By using HP open View Service Center (version 6.2).
Escalation of IR’s to the 2nd Level if not resolvable at 1st Level.
IM Creation if IR belongs to 2nd Level.
Provide 1st Level Support to the VP’s, Directors & HOD’s.
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MOBILINK (As outsource with Multilynx)
RSD Team Lead (Remote Service Desk) April
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2009 – Oct 2009
Monitor & manage all kind of IT Service Desk Related Activities
in HR, Admin, and Sales & IT Departments of Mobilink.
Manage and Lead a Team of IT Professionals (RSDE’s) at Time.
MULTILYNX (As a Software Engineer)
Working on Various HP Software tools.
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Network Node Manager (NNM)
Network Automation (NA)
Performance Insight (PI)
Operation Manager (OM)
Oct 2009 – September 2012
SKILLS:
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Provide 1st Level Support to the End Users
LAN, Wireless Network, Software and hardware Troubleshooting
Operating System Troubleshooting, Network printer configuration, E-mail Setup using Exchange
Server in outlook. Provide IT related problem solutions; create work orders to the relevant
department/Group. To maintain work orders record and IT assets record.