DEPARTMENT OF MANAGEMENT SERVICES
For Reference Only
CLASS CODE: 5891
PAY GRADE: 421
CLASS TITLE: QUALITY CONTROL SUPERVISOR - SES
ALLOCATION FACTOR(S)
This is professional work supervising Quality Control Analysts. The primary duty of the employee(s) in
the position(s) allocated to this class is to spend the majority of time communicating with, motivating,
training and evaluating employees, planning and directing their work; and having the authority to hire,
transfer, suspend, layoff, recall, promote, discharge, assign, reward or discipline subordinate
employees or the effectively recommend such actions.
EXAMPLES OF WORK PERFORMED:
(Note: The examples of work as listed in this class specification are not necessarily descriptive of any
one position in the class. The omission of specific statements does not preclude management from
assigning specific duties not listed herein if such duties are a logical assignment to the position.
Examples of work performed are not to be used for allocation purposes.)
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Motivates employees to improve the quality and quantity of work performed.
Plans work loads, work flows, deadlines, work objectives and time utilization of staff.
Evaluates employees through establishing evaluation criteria and responsibilities; meets
regularly with employees to ensure the established criteria are met.
Trains employees in methods for performing an effective and efficient job.
Communicates on a regular basis with employees both individually and in staff meetings.
Directs the work of employees to ensure best use of time and resources.
Supervises a quality control field unit engaged in reviewing and documenting eligibility
determinations to assess the validity of decisions concerning the initial and continuing eligibility
of persons receiving services.
Consults with program offices on policies issued and interpretations to ensure that reviews are
conducted in accordance with requirements.
Interprets federal and state laws and regulations as they relate to the administration of a social
and economic services program.
Assists Quality Control Analysts with the review of specialized and complex eligibility
determinations; evaluates accuracy of completed reviews.
Ensures accuracy of complex and technical analytical reports and records of investigative
findings to identify specific errors in recipient eligibility.
Provides orientation and in-service training for all quality control staff assigned to unit.
5891-QUALITY CONTROL SUPERVISOR-SES
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Assists in developing quality control policies and procedures relating to specific program areas.
Applies and interprets program policies to individual case reviews.
Participates in the analysis of findings for groups of error cases and in the preparation of
reports in planning and implementing corrective action(s) to meet program objectives.
Participates in meetings held with program office and district program staff in planning steps
required to implement and evaluate corrective action(s).
Consults with federal staff on quality control requirements, state quality control operations and
federal monitoring of review systems.
Performs related work as required.
KNOWLEDGE, SKILLS AND ABILITIES:
(Note: The knowledge, skills and abilities (KSA's) identified in this class specification represent those
needed to perform the duties of this class. Additional knowledge, skills and abilities may be applicable
for individual positions in the employing agency.)
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Knowledge of supervisory and administrative principles and practices.
Knowledge of basic investigative techniques.
Skill in operating a personal computer.
Ability to plan, develop and evaluate programs.
Ability to evaluate and monitor service delivery and implement corrective action(s).
Ability to supervise people.
Ability to prioritize, assign and monitor work assignments.
Ability to read, interpret and apply regulatory materials.
Ability to coordinate the operations and activities of a work unit.
Ability to compile, organize and analyze data.
Ability to develop and deliver training.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with others.
MINIMUM QUALIFICATIONS
EFFECTIVE:
7/1/2001
HISTORY:
05/18/1994