Service Provisioning
Service Provider
Consulting
Microsoft Consulting
Services harvests the
knowledge, experience, and
tools established by
designing and operating
some of the largest service
offerings in the world,
including Outlook.com,
Windows Azure, and Office
365. Service Provider
Consulting is a portfolio of
guidance, automation, and
expertise from Microsoft to
help hosters, outsourcers,
government,
telecommunications, and
other providers build
monetization strategies,
accelerate services offered to
the market, onboard
customers, and optimize the
delivery of service offerings.
Provision Service Offerings
Businesses continue to rapidly offload their IT operations and critical workloads to service providers.
As a Service Provider, you face a wide range of challenges to accommodate the growing demand,
such as:
• Expanding your service offerings
• Targeting new markets and customer segments
• Adding new applications as-a-service
• Integrating applications and capabilities for end-to-end customer scenarios
• Operating leanly, and streamlining client/tenant onboarding activities
Standardized Architectures, Accelerated Time-to-Value
You want to offer high-value services such as collaboration, unified communications, database,
social, storage-as-service, and cloud-managed security, but how do you do it in a supportable,
securable, and scalable manner? Deploying, provisioning, and managing the service offering –
including the supporting infrastructure and management technology – can be a lengthy, expensive,
and human-intensive process. It is critical to invest in technology and process that streamlines
implementation and management, allowing rapid and agile responses to market and client demand.
These investments can allow you to focus on fully developing the service offerings that will set you
apart from your competition.
Microsoft Consulting Services (MCS) can help you address the design, architect, deploy, provision,
manage, operate, and support challenges. The Service Provisioning Solution Offering provides
deployment automation and guidance that are aligned with structured application design guidance.
The design guidance is extrapolated from Microsoft’s experience deploying and operating
Microsoft’s Global Foundation Services data centers and the Office 365 service, as well as our
experience advising and supporting customers and providers from around the world.
MCS partners with you to:
• Assess your infrastructure and management systems and processes
• Assess your service offering architecture
• Implement Cloud Pack package(s):
• A data-driven deployment methodology that allows deploying unique instances of the
service offering by modifying only the data
• A sample self-service portal to define the service offering and to request and monitor
deployments
Microsoft Consulting Services offers the knowledge, experience, and tools to help you deliver
differentiated solutions, with faster times to market and quicker returns on your investments. This
offering consolidates the tools and guidance needed to implement and manage an advanced
service offering built on the Windows Server 2012 (and R2) operating system, with Microsoft System
Center 2012 SP1 (and R2).
Service Provisioning
Potential Benefits
Accelerate time to value
Optimize infrastructure
Help lower costs
A Cloud Pack package contains the fabric management artifacts required to deploy a workload such
as Microsoft Exchange, Microsoft SharePoint, Microsoft Lync, Microsoft SQL Server, Windows Server,
or Active Directory in a rapid, repeatable, data-driven manner. Data-driven deployments allow a
common set of automation artifacts to deploy your unique customer/tenant/scenario environments
simply by modifying the configuration data.
The potential benefits include:
• Driving consistency into your automation and deployment processes, raising the quality bar
• Enabling unattended installation and configuration of the service offering
• Reducing time-to-deploy and speeding time-to-market
• Focusing your resources on planning, designing, and implementing the value-added capabilities
of each service offering
To deliver the solution that best aligns with your portfolio strategy, MCS provides:
Differentiate services
Expand to new customers
Solution Alignment Workshops: MCS Consultants will share the technical requirements
and dependencies and solicit information about your current processes, capabilities, and
environment to guide you through the issues, concerns, and decisions.
Cloud Packs: These packages provide structured deployment guidance, a consistent
deployment framework, and application-specific automation artifacts. They aid the
automated deployment of scalable and supportable structured architectures that can help
lower operating and support costs.
Rapid Assessment Program as a Service: Support agent-less collection of configuration
and operations data. Introduce innovative analysis to determine alignment with Microsoft
structured architecture guidance. Results reports can serve as a measurable benchmark to
validate the deployed environment.
Related Offerings
Service Envisioning: Using industry benchmarks and analysis of the fixed and variable
costs, Microsoft Consulting Services works with you to plan and build a business case for
launching a new workload service in the market.
Service Onboarding: With standard and effective identity, fabric, and fabric management
patterns as well as hardened security models, Microsoft Consulting Services assists both
you and your customers in helping to make the transition to a new service simple and
more secure.
Service Integration: MCS can assist you in integrating your new service into billing,
portal, and service catalog systems.
Microsoft Consulting Services
Microsoft Consulting Services is a global team of professionals who are dedicated to helping
organizations make the most of their investment in Microsoft solutions. Microsoft Consulting
Services interacts with customers more than 715 million times a year, helping them plan, deploy,
support, and optimize our technologies. We also work closely with Microsoft Partners by sharing our
technological expertise and product knowledge on a regular basis.
For more information about Consulting and Support solutions from Microsoft, contact your
Microsoft Services representative or visit www.microsoft.com/services