Nichole Klocke de Rodriguez
11041 A Villaridge Court
Reston, VA 20191
703-975-2178
nicholerenee@hotmail.com
Professional Experience
Operations Manager- Casals Realtors- March 2010- Present
- Analyze and diagnosed financial statements
- Coordinate all licensing requirements
- Develop and implement recruiting plan
- Create and oversee ongoing educational plan for staff and agents
Pricing Specialist – Old Navy, Tyson’s Corner- October 2009- March 2010
- Coordinating and implementing new signage and marketing strategies.
- Managing and directing up to 30 employees at once.
- Executing weekly markdowns.
- Creating and implementing team building activities for the entire store.
Director of Operations, Stephens & Company -- June 2009- October 2009
- Coordinated correspondence between Management Company, vendors and seven different
Home Owners Associations.
- Developed SOP manual for daily operations.
- Executed ongoing training of other associates.
- Created work flow charts to systemize productivity.
Director of Special Projects, MyNeighborsNetwork.com -- September 2008- October 2009
- Developed SOP manual for daily operations.
- Worked with owner on franchising endeavor.
- Maintained 97% member renewal rate.
Vice President of Operations, Home Equity Builders -- June 2005 – February 2009
- Coordinated accounts receivable, accounts payable and payroll.
- Analyzed and diagnosed financial statements (Profit and Loss, Balance Sheet, WIP report)
- Qualified leads for potential projects.
- Wrote project specifications and contract proposals.
- Acted as liaison between clients and company.
Assistant Manager, Bank of America Great Falls, VA -- November 2004 – June 2005
- Managed the operations and procedures of the bank.
- Arranged and conducted training for entire branch on best practices and new procedures.
- Acted as liaison between branch and other Bank of America business partners.
Counter Manager, Lancome Macys Fair Oaks -- August 2003 – November 2004
- Trained and coached new employees on sales techniques and product knowledge.
- Conducted product demonstrations in an effort to increase sales.
- Consistently met and exceeded sales goals.
- Organized and oversaw events and promotions.
Volunteer Work:
Neighbor’s International Foundation 501c3: June 2005-- present
- Packing care packages to send to various groups including: troops deployed overseas,
Children’s Hospital, Walter Reed, and to Hurricane Katrina victims
- Coordinating and overseeing volunteers
Education
Mount Mary College, Milwaukee WI -- May 2001
B.A. – French
Marymount University, Reston, VA Campus—August 2007- August 2009
M. Ed
Skill Sets
-Strong communication and interpersonal skills
-Empathetic listener
-Detail oriented
-Experienced in management of diverse groups of people
-Work independently, successfully meeting quotas/deadlines
Computer Skills: Quick Books, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft
Access, ACT! Database Management
Fluent in French and learning Spanish, and Arabic