Nichole Klocke de Rodriguez 11041 A Villaridge Court Reston, VA 20191 703-975-2178 nicholerenee@hotmail.com Professional Experience Operations Manager- Casals Realtors- March 2010- Present - Analyze and diagnosed financial statements - Coordinate all licensing requirements - Develop and implement recruiting plan - Create and oversee ongoing educational plan for staff and agents Pricing Specialist – Old Navy, Tyson’s Corner- October 2009- March 2010 - Coordinating and implementing new signage and marketing strategies. - Managing and directing up to 30 employees at once. - Executing weekly markdowns. - Creating and implementing team building activities for the entire store. Director of Operations, Stephens & Company -- June 2009- October 2009 - Coordinated correspondence between Management Company, vendors and seven different Home Owners Associations. - Developed SOP manual for daily operations. - Executed ongoing training of other associates. - Created work flow charts to systemize productivity. Director of Special Projects, MyNeighborsNetwork.com -- September 2008- October 2009 - Developed SOP manual for daily operations. - Worked with owner on franchising endeavor. - Maintained 97% member renewal rate. Vice President of Operations, Home Equity Builders -- June 2005 – February 2009 - Coordinated accounts receivable, accounts payable and payroll. - Analyzed and diagnosed financial statements (Profit and Loss, Balance Sheet, WIP report) - Qualified leads for potential projects. - Wrote project specifications and contract proposals. - Acted as liaison between clients and company. Assistant Manager, Bank of America Great Falls, VA -- November 2004 – June 2005 - Managed the operations and procedures of the bank. - Arranged and conducted training for entire branch on best practices and new procedures. - Acted as liaison between branch and other Bank of America business partners. Counter Manager, Lancome Macys Fair Oaks -- August 2003 – November 2004 - Trained and coached new employees on sales techniques and product knowledge. - Conducted product demonstrations in an effort to increase sales. - Consistently met and exceeded sales goals. - Organized and oversaw events and promotions. Volunteer Work: Neighbor’s International Foundation 501c3: June 2005-- present - Packing care packages to send to various groups including: troops deployed overseas, Children’s Hospital, Walter Reed, and to Hurricane Katrina victims - Coordinating and overseeing volunteers Education Mount Mary College, Milwaukee WI -- May 2001 B.A. – French Marymount University, Reston, VA Campus—August 2007- August 2009 M. Ed Skill Sets -Strong communication and interpersonal skills -Empathetic listener -Detail oriented -Experienced in management of diverse groups of people -Work independently, successfully meeting quotas/deadlines Computer Skills: Quick Books, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, ACT! Database Management Fluent in French and learning Spanish, and Arabic