Amazon Web Services
with CSC Design,
Implementation and
Assurance Service
10 September 2013 Version 0.1
GCloud – AWS with CSC Design, Implementation and Assurance Service
Table of Contents
Table of Contents
i
1
Overview
i
2
Methodology
ii
CSC Catalyst Methodology
ii
Catalyst Benefits
iii
Catalyst Concepts
iv
Catalyst Framework
iv
Six Domains of Change
v
Life-Cycle Processes
vi
Management Processes
vii
Summary
viii
3
Service Transition
ix
4
Pricing
x
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1 Overview
CSC has combined their world leading expertise in cloud infrastructure design,
implementation and assurance with Amazon Web Services’ (AWS) delivery of secure,
reliable cloud infrastructure to allow UK Government clients to use a world leading cloud
infrastructure in a manner that is designed, implemented and assured to their individual
Departmental requirements.
CSC and AWS are the only two organisations that are currently placed in the ‘Leaders’
quadrant of the 2013 Gartner Magic Quadrant for Cloud Infrastructure as a Service. This
offers a unique opportunity for the UK Government to procure low cost and trusted AWS
cloud services that offer all of the assurance and security that UK Government Department’s
require to be compliant.
AWS leads the world in Cloud Infrastructure platform delivery providing simple storage and
cloud server solutions to more complex requirements. The AWS cloud infrastructure has
been architected to be one of the most flexible and secure cloud computing environments
available today. It provides an extremely scalable, highly reliable platform that enables
customers to deploy applications and data quickly and securely. CSC is a leading SI
provider that has a history of delivering and managing some of the world’s most secure
infrastructures. This includes UK Government Infrastructure services up to and including IL6.
CSC uses an implementation approach called the Catalyst Methodology. CSC Catalyst is
CSC’s global business change methodology—the common framework, language, and
processes that CSC uses to provide clients with consistent, efficient, and high-quality
services and solutions. Based on a set of solid principles and industry best practices and
reflecting the thinking and extensive business and technical experience of CSC employees
worldwide, Catalyst represents a leading approach to systems development, implementation
and rapid business process change. Clients will receive:
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Tailored Departmental design
Highly efficient and cost effective on-boarding services
Security and compliance documentation
Effective, industry standard service management
Access to a full range of highly qualified and security cleared architects, engineers
and operational consultants
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2 Methodology
CSC CATALYST METHODOLOGY
CSC Catalyst is CSC’s global business change methodology—the common framework,
language, and processes that CSC uses to provide clients with consistent, efficient, and
high-quality services and solutions. Based on a set of solid principles and industry best
practices, and reflecting the thinking and extensive business and technical experience of
CSC employees worldwide, Catalyst represents a leading approach to systems development
and rapid business process change.
Catalyst combines proven methods with innovations appropriate to a changing business and
technical environment. A flexible framework for creating and managing change in any
organization, Catalyst standardizes work products, measures quality, and most important of
all, makes it possible to deliver tangible results quickly.
Using Catalyst, project teams are better able to determine the most effective engineering
approach; plan discrete projects that can be estimated and scheduled; define immediate
work objectives and measure progress; ensure consistency and completeness; and
communicate both up and down the organization to executives and users alike. .
While Catalyst covers all aspects of the business enterprise from vision to operation, its
elements can be applied either independently or in combination to support individual projects
whose results will produce long-term business benefits. Catalyst can be tailored to meet
specific client requirements in practically any business environment. With Catalyst at the
core of CSC’s effective knowledge program we can develop solutions rapidly, allowing more
time for innovations and accelerated delivery of business results.
Catalyst can be applied to any or all of the following areas:
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Program and project management
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Business change, including business reengineering, business process redesign and
improvement, and organizational change
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Enterprise architecture, including business and IT architectures
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Large-scale and complex systems design, development, and integration
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IT solution design, development, and integration, including:
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Custom and package-based approaches
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Web-based, object-oriented, and component-based approaches
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Value chain integration
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e-business integration
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Enterprise application integration
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Business system modernization
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Legacy systems transformation
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Operational services, including IT outsourcing and business process outsourcing

System maintenance
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Catalyst Benefits
The Catalyst framework was established in 1991 and has been continuously enhanced
based on CSC experience with clients around the world. Updated monthly and supported by
an active online community of CSC practitioners, Catalyst is a living methodology whose
relevance, value, and accessibility are considered one of CSC’s key assets.
Catalyst provides comprehensive coverage for all domains of business change—process,
organization, location, data, application, and technology—at all stages of the system life
cycle, from Vision and Strategy to Operational Services. Catalyst is scalable from the
enterprise level to small projects, and is adaptable to a wide range of clients from both
government and industry. Its core components, robustly designed to address the widest
range of possibilities, are supplemented by tailoring guidance, case studies, and templates
tuned to specific client business and technology environments.
Staff can have the best of both worlds, drawing on trusted resources from hundreds of
previous engagements yet being free to leverage their skill, experience, and fresh
knowledge from outside sources to apply new concepts and technologies. In return,
practitioners help to guide the evolution of Catalyst so that it aligns with current and
anticipated client needs. For example, a CSC Catalyst plug‑in for IBM Rational Unified
Process® was developed in response to practitioner requests.
Catalyst is not only CSC’s globally adopted methodology; it is the right methodology, with
proven results in client satisfaction and repeat business. Catalyst is robust enough to
address a wide variety of business needs, at both the enterprise and the individual project
level—in size, focus, and complexity—yet flexible enough to adapt to particular situations.
Catalyst helps clients meet their objectives as it:
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Provides a complete and flexible framework for business change, addressing all
dimensions of the business enterprise
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Fosters effective business-driven solution development and technology leverage
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Facilitates solution alignment and integration, focusing on accelerated business
results
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Fosters innovation and enables greater business agility by employing a reliable
framework and inventive techniques
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Provides repeatable processes and disciplined project management for reliable cost,
schedule, and quality performance
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Provides measurable process baselines for continuous process management and
improvement
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Offers current and relevant knowledge environment, enabling collaboration and bestpractice sharing

Supplies a foundation for achieving process maturity (such as CMMI levels) and
other industry standards compliance.
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Catalyst Concepts
Catalyst has a strong conceptual foundation designed to give it capability and strength as it
continues to evolve. Catalyst is:

Outcome-focused – Catalyst focuses on results and long-term operability. Quality is
defined as suitability for long-term use and is focused on enabling the business to
deliver long-term value.
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Comprehensive and holistic – Catalyst addresses the complete enterprise life cycle
and all management areas, as well as all domains of change, ensuring successful
solution integration, alignment, and implementation. The methodology is able to
address all relevant aspects of the integrated enterprise.

Adaptable and scalable – Catalyst provides guidance for navigating, tailoring, and
adapting the methodology for specific client situations, from large complex problems
to those that are smaller and less extensive.

Built on best practices – Catalyst leverages the extensive field experience of CSC
practitioners world-wide, resulting in a knowledge environment of reusable best
practices. This promotes quality and faster progress in solution development.

Standards-based – Catalyst aligns with established standards, frameworks, and
reference models to facilitate organizations coming into compliance with such
standards as the SEI CMMI, ISO 9001, and the PMBOK.

Collaborative – Catalyst is grounded in principles that foster partnership and
collaboration between provider and customer to ensure that results meet
expectations.
Catalyst Framework
The Catalyst framework is visually depicted as the Box of Boxes. The Box of Boxes
illustrates the breadth of the Catalyst methodology, which includes the full enterprise life
cycle and all related management processes.
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A specific service contract or engagement does not necessarily include all life-cycle phases
and management areas, but the fact that they are available and fully integrated is one of the
many strengths of Catalyst.
Six Domains of Change
Catalyst looks at business change from six perspectives, known as the domains of change.
It is this approach that sets Catalyst apart: Catalyst is a true business change methodology
that addresses all aspects of the business as an integrated whole, not as individual
components.
The domains of change are:

Business Process. What is the desired state of operation? What opportunities exist
to improve current processes to enhance business performance? How should the
processes be aligned with the business vision? What are the expected results? What
is the sequence of required activities? What are the associated business rules? Often
a required change in the business process domain drives the changes in the other
five domains.

Organisation. What changes in culture, capabilities, roles, team structures,
organisational units, and training are needed to accomplish the necessary business
change? What enablers are needed to align, transition, and operate the new
business model? What support systems are required to make such organizational
change accepted and successful?
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
Location. What is needed in terms of geographic distribution of processes, people,
technical infrastructure, data, and applications? What physical facilities changes are
needed? How are global operations organized to use and manage virtual
technologies?

Data. What information content and structure is necessary to meet the business
requirements? What rules and properties govern this data? How should the data be
stored and accessed for optimum efficiency and performance? What IT security is
needed to safeguard information confidentiality, integrity, and availability?

Applications. What application design best fulfils the requirements and how should
the applications be developed, integrated, tested, and deployed? What interfaces are
required for stakeholders such as customers, partners, and users? How are
applications integrated? How do they leverage and use data from new and existing
legacy systems?

Technology. What hardware, system software, and communication network
components are needed to support the business and its systems? How should
existing technology and emerging technology be leveraged? What IT security is
needed to protect technology infrastructure components from damage or corruption?
The “domains of change” approach helps clients to:
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Gain consensus among client sponsors
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Define and maintain project scope
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Assess and address project risk and complexity
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Identify the skill sets necessary for success
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Identify appropriate project deliverables
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Create and schedule releases.
Life-Cycle Processes
Catalyst processes address all life-cycle phases necessary for enterprise business change,
alignment, operations, and continuous improvement:
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
Vision and Strategy establishes the business vision and priorities and determines
direction for subsequent initiatives. It examines the industry forces, stakeholder
needs, and business processes of the enterprise to prioritize the business and
system areas to be addressed in the Architecture phase. All subsequent work aligns
with the enterprise vision and strategy.

Architecture establishes the requirements, direction, and structure for the business
and the supporting information systems. It defines the scope and the desired end‑
state of an area of change. It also defines releases and development projects.
Architecture is performed at two levels: enterprise and solution. Two alternative
solution architecture approaches are available: one emphasizing business
engineering and the other emphasizing systems engineering.

Development designs, builds, and tests the solution components (from all domains
of change) that constitute a release. Application development approaches include
package-based, custom, legacy transformation, and release-based maintenance;
iterative, incremental waterfall, and accelerated; web‑based, object-oriented/
component-based, and client server. This phase also includes development activities
related to organizational change and technical infrastructure.

Integration tests and incorporates solution components from the required change
domains into a new or evolving systems environment, including linking to existing
systems, data, and organizational enablers. This phase also includes integration
testing, piloting, and operational acceptance.
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Deployment launches the operational systems, processes, and organizational
change components to the organization, including documented procedures and
standardized training.
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Operational Services performs and supports defined service levels for the
operation, maintenance, and support of the new or existing systems.
Management Processes
Catalyst addresses all the necessary management areas for overseeing business change
and ongoing services:
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Enterprise and Portfolio Management coordinates, manages, and creates strategic
plans for the multiple programs and client relationships at large accounts. These
processes and practices ensure that solutions meet client expectations and that the
partnership continually yields business value.

Program Management plans, manages, and coordinates large projects and major
change programs to align program results with the vision, strategy, and goals of the
enterprise.
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
Project Management includes the disciplined processes necessary to identify,
coordinate, and continuously focus people and other resources on achieving project
and contractual objectives within time, cost, resource, and quality constraints. These
processes enable an organization to deliver both the simplest and the most complex
solutions and to carry out projects efficiently and effectively.

Service Management guides and governs the Operational Services phase of the life
cycle. Service request management receives and then manages fulfillment of
requests, including logging, performing initial analysis, monitoring, prioritizing,
measuring, and closing. Service delivery management coordinates and manages
services to ensure that the customer receives a seamless service delivery.

Architecture and Engineering Management addresses the business, technical, and
operational practices necessary to ensure and maintain integrated enterprise and
solution architecture during the implementation of the solution and its operations.

Management Support Processes address the common management processes and
techniques required to support project, service, or program management activities in
the delivery of quality solutions with minimal risk. It includes governance and
custodial processes necessary to make and implement effective management
decisions.
Summary
CSC has made a significant investment in the CSC Catalyst methodology, and will continue
to do so to ensure that emerging technologies and approaches, best practices, and lessons
learned are continuously applied. Catalyst provides a proven methodology and set of tools
designed for successful implementation of new solutions for our clients. CSC and Catalyst
are well positioned to meet the demanding challenges that our clients are facing today.
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3 Service Transition
CSC utilises ITIL v3 aligned processes in the delivery of Infrastructure and Application
services for all of our clients. In particular, core processes such as Incident, Problem,
Change and Configuration Management drive a common approach to delivery regardless of
the technology or service that is being supported. This will ensure standardised service
outcomes and alignment from a process perspective
Based upon the CSC global experience of delivery of robust ITIL v3 aligned service
management processes, CSC would welcome the opportunity to work with the existing
service teams in order to exploit this CSC ITIL v3 Service Management experience. This
would happen as part of a common agreed approach to delivery of a consistent enterprise
process framework built upon the ITIL v3 process methodology.
In addition to the core processes outlined above, delivery of a flexible and robust set of
services will also require an integrated approach to Capacity and Availability management to
deliver real-time capacity and availability information in a manner that will facilitate the
required data integration for the department.
This will ensure that CSC will meet the specific requirements for these processes and align
with the overall approach to the delivery of a common and consistent Capacity and
Availability plan via the assigned Service Management interface. Integration with the any
Help Desk will be facilitated by the creation of resolver groups to enable Help Desk to assign
Incidents, Problems and Service Requests directly to the CSC support teams.
This will ensure that normal working or new capability is delivered in the shortest possible
timeframe. In addition, the joint teams (CSC/Dept) will work collaboratively and proactively
with the Help Desk to ensure that applicable service knowledge is managed into the Help
Desk teams. This will drive improvements in First Call Fix rates and consequential
improvements in Employee Satisfaction.
As part of the deployment of a standard process framework for the services agreed with the
Service Management Interface, CSC will create an Account Operations Manual (AOM) that
will detail the procedures and work instruction impact relating to the delivery of the cloud
services. Once agreed, CSC will create a set of training material that will be communicated
to all CSC staff to ensure consistency at both the process and procedure level for the
services.
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4 Pricing
Pricing will be based on the CSC SFIA Rate Card. AWS pricing is available publically and on
G-Cloud
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