Final Exam Study Guide -Interpersonal Communication – Fall 2011
Ch 1
What is interpersonal Communication?
Ch 2
What is the difference between self esteem and self concept?
Ch 3
What is perception?
Ch 4
Nonverbal reactions on emotional state (p.123) – Howard
Emotions – impact in the workplace (p.130) – Ian
Guidelines for Emotional Expression (p.140) Zach
Fallacies about emotions (p. 145-150)(Julie)
Ch 5
Semantic Rules (p. 162-166) (Rodney)
Affiliation at differnet stages of life (p. 172-173) (Brianna)
I Language (p. 178-183) (Miguel)
Langugae Double Standards (p.183-192) (Annalisa)
Chapters 6-11
Review all "Looking at Diversity" sections
Review note on peers culture reports and chapter reports
Ch 6
Impact of language on nonverbal cues (p. 215) (Kuamane)
“The Look of a Victim” (p. 218) (Cody)
Re-read pages 210-213, are there are non-verbal expressions commonly
understood across cultures? (Culture Reports)
Body position and movement are included in the field of _____________
Do your verbal or non-verbal messages communicate more?
Review pages 217-220 about the face and eyes.
What types of messages do nonverbal signals generally express?
Know the (6) different functions of nonverbal communication
Ch 7
“Meetings Going Topless” (p. 248) (Mackenzie)
“Cold Comfort” (p. 255) (Jessica)
Unconditional Positive Regard (p. 263) (Mollee)
Difference between listening and hearing
Ineffective listening styles
Why is it difficult to listen all the time?
Pseudolistening
Tips on using advice
How to choose the best listening styles
Ch 8
What are the 8 reasons we form relationships mentioned in the text?
What is the difference between content and relational messages?
Do all relationships go through Knapp’s 10 stages of development?
Review what happens at each of those stages (p. 276) (Sarah)
Relational Transgressions (p.291-) (Megan)
Why might people get into abusive relationships? (P. 270-275) (Melissa)
What is a dialectical tension, review different types (p. 282-287) (Andrea)
“A Geek Love Story” (p. 274) (Nichole)
Social Exchange Theory
Ch 9
The upside of anger (positive aspects of anger) (April)
Friends with Benefits, and stress too (p. 306) (Katherina)
What is self-disclosure?
Three alternatives to self-disclosure
Risks of self disclosure (Deanna)
Johari's Window
Men and Women on intimacy, how do they show it?
Why do we share personal info with friends?
“Must We Always Tell the Truth” (p. 332) (Chiago)
Ch 10
Types of defense mechanisms
How to avoid reacting defensively (p. 362) (Lindsey)
Four elements of a clear message
Communication climates in the work environment (p. 340-) (Juweria)
The assertive message format (p. 356-) (Margot)
What does a confirming response do?
What is cognitive dissonance?
Ch 11
Types of personal conflict styles
Definition of a conflict
Benefits of conflict (p. 380-) (Jena)
Conflict rituals
"Crazymakers"
How do culture and conflict relate? (p. 397-) (Henry)
How do you choose a conflict style?
What role does gender play in conflict style (p. 394) (Andre)
Steps of the Win-Win negotiation style (p. 402-406) (Matt)