Final Study Guide: Things You Need to Know

































What is nonverbal communication
Speaker credibility
Consequences of bad nonverbal behavior…specifically eye contact
Task criteria and function
What is brainstorming and its goal
Leadership types…specifically transformational and examples of transformational
Sitting patterns to elicit open conversation or inhibit open conversation
Ergonomics
Nonverbal signs of strength/status and weakness
Nonverbal meanings in various cultures
What is situational anxiety, what causes it, how can you ease it
Consequences of high anxiety levels
Obstacles to effective communication/presentations
Types of managers…specifically classical/traditional manager & Human Resources
Organizational communication – horizontal, top-down, bottom-up
Individualistic vs. collectivistic cultures
Conflict styles – avoiding, accommodating, competition, collaboration, compromise
Communication styles – closed, hidden, blind, open
Presenting to security-seeking managers
Characteristics of successful team presentation
Persuasive speech patterns
Types/Purpose of persuasive presentations
Advantages and disadvantages to teamwork/group decisions
Optimum small group size
What is groupthink
Definition of small group
Decision making methods
Are messages always intentional and are senders always aware they have sent a
message
Email messages
Meaning of organizational structure, division of labor and span of control
Leadership styles – autocratic, democratic, laissez-fair
Trait theory of leadership
Negative/dysfunctional communication behaviors