 Negotiating; bargaining; persuading
 Greeting
people; representing others to
the public; selling
 Courteous telephone skills
 Reporting, conveying information;
explaining issues or procedures
 Listening effectiving
 Interviewing
 Preparing written materials
 Organizing and presenting ideas for
formal and informal presentations
 Participating in group discussions
 Cornerstone
for establishing trust
 Cornerstone for new business and
customer retention
 Increases productivity
The activity of sending meaningful
information
You only communicate when the
message you send out has been
received and sent back to you, so you
know that it has been properly
understood
 Verbal
Communication- Communication
expressed through words
 Non-Verbal
Communication- Wordless
communication
 Hand
Gestures
 Facial Expressions
 Touching
 Body Language
 Eye Contact
 Turning your back to the speaker
 What Other Ways Can You Think Of?
 Charades-
A communication game
where one party uses non-verbal
communication to express a message to
the recipient
 Instructions: Divide into teams of 3-4
people. Select a message from your
marketing teacher that you will act out to
the class. You must use NON-VERBAL
communication. Absolutely NO WORDS!
 Communication
defined
 Nonverbal Communication defined
 How can nonverbal communication be
expressed in the workplace?
 What kinds of messages do you give your coworkers and employer through your ACTIONS?