FM- tcc by April 2011, established its first
office in Egypt – Maadi Area - Cairo.
The services provided by “FM” including:
 Training
Consultancy
Care & home nursing
Our MISSION:
Ongoing development the performance of
our client companies, individuals and
organizations offering them tools that
distinguished them in their field and fostering them
to compete efficiently within a global economy
through the programs of modern international
accredited training of premium quality, based on the
application and coaching, that load the client with
effective tools and organizations with solutions, plans
and advices that will enhance development on the
practical and academic bases .
FM provides service in the areas of training
and development that have multiple links as
Management & HR
Sales and marketing
PC
Hospital Management Professional
Diploma
Historical Development of Hospitals
Essential Functions of the Hospitals
Classification of Hospitals
Management Functions in Hospital Operation
Managing HR in Hospitals
The Medical Staff
Leadership in Hospitals
Service Management In Hospitals
Hospital Information System
Quality Assurance and Safety in Hospitals
Main Hospital Departments
Hospital and Law
Nursing Services
Managing Hospital Waste
Quality Management Professional Diploma
Fundamentals of Management
Quality Concept and Definition
Quality Planning
Quality Appraisal Developments
Quality Improvement
Quality Tools
Quality Audits
Quality Prizes
Services Quality
ISO 9001
Suppliers Quality
Six Segma
Total Quality Management
Business Management Professional Diploma
Fundamentals of Management
Management Functions and Levels
Management Skills
Business plan
Employing People
Leadership and Motivation
Employee Performance Management
Strategic Management
PEST and SWOT analysis
Hotel Management Professional Diploma
Historical Development of Hotels
Classification of Hotels
Main Hotels Departments
Hotel Organization Chart
Front Office Department
Food and Beverage Department
House Keeping Department
Service Management In Hotels
Advanced Project Management
What Is Project Management
The Project Life Cycle
Scope Management Risk Management
Time Management
Quality Management
Contract and Procurement Management
Human Resources Management
Cost Management
Effective Leadership
What is Leadership ?
Are Leaders Born Or Made?
4 Factors of Leadership
Leadership Formula
Why Followers Follow ?
8 Skills Of Leaders
Are you a Manager or a Leader ? Seven Traits of Leaders
How People Become Leaders ?
Roles of the Leader
Leaders Types of personality
Situational Leadership
Customer Service
Definitions and concept of service
Characteristics of service
Service planning
Customer interaction cycle
Ethics in customer service
5 reasons for service failure
Customer satisfaction and delight
Handling customer complains
10 recommendations for customer handling
HR Management Professional Diploma
Fundamentals of Management
HR Terms and functions
HR planning, recruitment & selection
Job analysis and Description
HR orientation, training & development
Performance management and Appraisal
Compensation & benefits
Employee & labor relations
HR strategies
TOT
Definition of Training
Benefits Of Training
Training Cost
Training Types
Training Methods
Training Forms and tools
Training Process
Trainer qualities
Learning Characteristics, Principles and Types
Presentation skills
TOT
Training Evaluation
Adult Learning
Training Planning Considerations
Making Training Effective
Interactive Techniques
Audiovisual Aids
Room Control
Tips for Effective Training
Three Trainer Killers
Managing Employees Performance
Definition Performance Management
Performance Management cycle
Performance factors
Why employees don't succeed
Performance development plan
Situational Leadership
Advanced Food Safety
Food Hygiene
Personal Hygiene
Cleaning & Sanitation
Pest Control
Waste Disposable
Food Poison
Food Spoilage
Micro - Organisms
Receiving & Storage
HACCP
FSRM
Business Marketing Professional Diploma
What is Marketing
Marketing Concepts
Company Orientations Toward Marketplace
The Marketing Environment
Marketing Strategy & SWOT analysis
Marketing Plan Process
The Marketing Research
Segmentation
Targeting
Business Marketing Professional Diploma
Differentiation and Positioning
Product
Pricing
Place
Advertising and Promotion
Green Marketing
E-Marketing
Selling Skills
Essential Selling Skills
What is Selling?
Difference between Sales and marketing
Features and Benefits
Selling Price
Setting SMART Goals
Closing the Sale
Types of Selling
Handling Objections
Ten Major Mistakes
Critical Communication Skills
Finding New Clients
The Successful Negotiator
Elements of a Successful Presentation
Communication Skills
Definitions and importance of communication
Communication function
Communication cycle
Communication barriers
Types of communication
Effective listening
Personality types
20 Errors in communication
10 recommendations for effective communication
Emotional and social intelligence
Adobe Photoshop Core
Duration: 21
Language: Arabic/English
 Level: Core. stander
 Type : Courses
 Delivery Method: Classroom
Description: In this course the trainee will learn how to use Photoshop CS3 to
accomplish the operations required to retouch images, draw & paint objects, and
use layers in order to create professional graphics. The course will be more
approachable if you have previous knowledge of graphic design.
Advertising Concepts
Duration : 6 hrs
 Language : Arabic/English
 Level : Introductory
Type : Courses
Delivery Method : Classroom
Description : This course is designed to help you prepare documents and
images for error-free output. Your designs may look great on screen; but when
you go to print, you may end up with bizarre results. To ensure quality of output,
solid practical knowledge is the key to professional production.
Autodesk 3ds Max – Mental ray
Duration : 18
Language : Arabic/English
 Level : Core
Type : Courses
Delivery Method : Classroom
Illustrator CS5 core
Duration : 18
Language : Arabic/English
 Level : Core
Type : Courses
Delivery Method : Classroom
Dreamweaver cs3 core
Duration: 21
Language: Arabic/English
 Level: Core. stander
 Type: Courses
contents
Understanding Web technologies
Working with dynamic content
Working in Design view
Working in Code view
Working with assets
Designing pages with CSS
Testing Web pages and sites
Managing sites
Microsoft Office
Excel
Word
PowerPoint
Using internet
Contacts
Website: www.fmtcc.com
Email address: info@fmtcc.com
Tel: +2025168708
Mobile:+20195665166
Dr. Mahmoud Galal- General Manager- Board member
Email address: galal@fmtcc.com
Mobile: +20101639850