25. Which of the following might be considered a
violation of employees’ privacy in the workplace?
 A. use of computer passwords
 B. use of time clocks
 C. use of security guards
 D. use of video cameras
The Answer is D. use of video
cameras
 Some businesses use videos cameras to monitor customers
and prevent shoplifting. If these cameras are focused on
employees, it might be considered a violation of the
employees’ privacy. The should tell the employees so they
know that actions are being recorded and monitored. They
are also obligated not to use cameras in areas designed
specifically for employees, such as break rooms. The use of
time clocks is a method of recording time on the job rather
than a violation of privacy. The use of security guards is a
safety factor that benefits employees and customers. The
use of computer passwords provides employees with a
certain amount of privacy by allowing them to protect their
computer systems from unauthorized access.
26. Which of the following would help Erica to
effectively communicate her self-confidence during a
job interview?
 A. speaking in a very low tone of voice
 B. wearing casual clothes to the interview
 C. listening to the interviewer without interrupting
 D. making appropriate eye contact with the
interviewer
The answer is D. making
appropriate eye contact with the
interviewer
 People who are self-confident are not afraid to look others
in the eye. They also speak in a moderate tone of voice that
can easily be heard without being loud. Speaking in a very
low tone is more likely to indicate timidity than selfconfidence. Listening without interrupting demonstrates
courtesy and good manners. Wearing casual clothes to a
job interview indicates poor judgment rather than selfconfidence.
#27 When a group reaches consensus, it
means that all of the members agree but
they usually

A.
B.
C.
D.
Do not have equal power
Follow the leader
Do not vote
Accept majority rule
The answer is C

A.
B.
C.
D.
Do not have equal power
Follow the leader
Do not vote
Accept majority rule
Consensus building is a groups process of hearing each
other out and coming to agreement. No voting means
no winners/losers. Everyone wins because the group
comes to an agreement.
#28 – Which of the following is the best way to
approach a coworker who has a vision
impairment.

A. Touch the person to make him/her aware of your
presence
B. Tap the person with a paper or other object
C. Make a small amount of noise as you come near
D. Say something in a loud voice when you reach the
person.
The answer is C

A. Touch the person to make him/her aware of your
presence
B. Tap the person with a paper or other object
C. Make a small amount of noise as you come near
D. Say something in a loud voice when you reach the
person.
Let them know you are approaching so you don’t startle
them. Coughing, clearing your throat, or making noise with
your feet are ok ways to announce your presence. Being
loud or touching could startle them.
29. Juan Rodrigues signed a promissory note for a loan.
In this credit arrangement, Juan is the?
•
•
•
•
A) Lender.
B) Creditor
C) Borrower
D) depositor
The answer is C
• Borrower because the person who signs a
promissory note is called a borrower.
30. When an item is purchased, money is exchanged for
the right to?
•
•
•
•
A) File a claim
B) Use credit
C) Own the item
D) Pay for the item
The answer is C
• Own the item. When an item is purchased,
money is exchanged for the right to own the
item.
Auston Bodine
Question 31
When preparing a personal income tax form, parents report some of their
childcare expenses to receive ________.
A)
Capital gains
B)
Tax deductions
C)
Dividends
D)
Tax rebates
Question 31
When preparing a personal income tax form, parents report some of their
childcare expenses to receive ________.
B) Tax deductions
Tax deducti0ns is the correct answer because parents spend a portion of
their pay on childcare expenses and the government gives a certain amount
of money back to help with those expenses.
Question 32
Which of the following is a way that businesses can use financial
information:
A) To create an economic system.
B) To select all selling strategies.
C) To conduct focus groups.
D) To identify trends.
Question 32
Which of the following is a way that businesses can use financial
information:
D) To identify trends.
The correct answer is to identify trends because Businesses have the ability
to see what items are selling well. This allows them to figure out customers
buying behavior so they know what to manufacture and sell.
NUMBERS 33 & 34
BY: BRANDON BOYLE
NUMBER 33
• Jamie is an accountant at a furniture store. As soon
as customers pay cash for their purchases, he
records the sales in the accounting books but not if
they charge their purchases. What type of
purchasing is this?
A. Systematic
C. Accrual
B. Cash
D. Automatic
REASONING
• Cash accounting- income and amount is recorded
at the time that the cash is exchanged
• Accrual accounting- recording of transactions at
the time it happens, even if no money exchanges
hands at that time
• Systematic and automatic are not forms of
accounting
NUMBER 34
• What is a business’s gross profit if its profit-and-loss
(income) statement lists $875,250 in revenue,
$341,500 in cost of goods sold, $263,000 in operating
expenses, and $46,500
A. $612,250
C. $270,750
B. $487,250
D. $533,750
REASONING
• Gross profit means that you take away the cost you
paid for the goods from your yearly revenue
• The other costs don’t matter in your gross profit
#35 Businesses use budgets to
estimate how they will
A.
B.
C.
D.
File their taxes
Spend their money
Calculate their assets
Depreciate their assets
The right answer is B! spend
their money
A
budget estimates how a business will
earn and spend money
 Businesses use budget to estimate how
they spend money earned as income
 Has expanses and budgets to help
businesses plan how to allocate income
to pay expenses
 Doesn’t use budget to calculate assets
file taxes or depreciated them
#36 A commission or bonus is an
example of form of….
A.
B.
C.
D.
Benefit
Assistance program
Compensation
Employee contact
The Answer is
C…Compensation
commission or bonus is examples of
compensation
 Pay for work complete
 Financial incentives

A)what products to offer
B)How much to spend
C)How much of the product to create
D)When to offer a discount on the
product
When to offer a discount

Which of the following would be the marketing
information most likely to be gathered and
analyzed by a marketing-information
management system:
A)Historical data
C)consumer trends
B)Unchanging events
D)employee absences
Customer trends.
A marketing-management system can help
businesses to discover new or expanded markets
and to use them.
A.
B.
C.
D.
Digital presentation software
Interpersonal fax machines
Mechanical database networks
Automated computer systems
A. Digital presentation software
B. Interpersonal fax machines
C. Mechanical database networks
D. Automated computer systems
Technological advancements, such as computerized phone number
selection systems, have made it possible for businesses to solicity
survey responses quicker.
Interpersonal fax machines and mechanical database networks
are not terms commonly used to describe marketing-information
research.
A.
B.
C.
D.
Primary
Secondary
Complementary
Statistical
A. Primary
B. Secondary
C. Complementary
D. Statistical
Primary data are facts that a business collects for a specific
purpose. The data is used to solve problems or make decisions
about product development of customer service.
Secondary data are facts collected for another purpose than the
issue at hand.
Complementary is not a type of market research data
Which of the following questions
would be answered through a
situation analysis:
A. Why is our business’s market share
dropping?
B. How can we reach our target market more
effectively?
C. Which new product has more potential?
D. What do we already know about this
problem or opportunity?
D
What do we already know about this problem or opportunity?
This is a question that would be answered through a
situation analysis, exploratory research into the
problem at hand as well as the total business
environment. The other questions are specific
decision problems that a situation analysis would be
conducted to address more thoroughly.
What do businesses create
to help answer the research
problem?
A. Objectives
B. Strategies
C. Procedures
D. Activities
A
Objectives
There is a strong relationship between the research purpose
and the research objectives which are the goals of the
research. Business create research objectives to help
answer the research problem. For example, if the problem
is service, one objective might be to determine customer
satisfaction with delivery. Strategies are plans of action or
activities for achieving goals and objectives. A procedure is
the step-by-step process personnel follow in preforming a
specific task.
43. What type of rating scale
involves asking respondents to select
one of a limited number of options
listed on a questionnaire?
A. Paired comparison
B. Constant-sum
C. Percentage
D. Itemized
The Answer…… D. Itemized
 Qwhy you may ask well..
 Businesses give questionnaires to get relevant info on
marketing. These questionnaires are made for
respondents to select few options.
44. Which of the following is
demographic information that
businesses might monitor when
making marketing decisions:
 A. Traits
 B. Opinions
 C. Income
 D. Values
The Answer… C. Income
 Qwhy you may wonder well..
 Demographics refer to the physical and social
characteristics of the population.
 Opinions, Traits, and Values are considered physiological
Marketing
Questions
Kole Hunter
• 45) Orson, a researcher, is asking a customer a series of
questions during a schedule meeting. Orson is using
method to collect marketing data.
• A) contact
• B) relational
• C) observation
• D) interview
Question 45
• D) interview
• Businesses like using interviews because it is the way to
get information and it is easy to do.
Answer
• 46) When processing survey results, a marketing
researcher may decide to discard the questionnaires that
contain errors if the number of
• A) Unsatisfactory responses is more than 25 percent.
• B) Satisfactory responses is low.
• C) Satisfactory responses is more than 40 percent.
• D) Unsatisfactory responses is low.
Question 46
• D) Unsatisfactory responses is low.
• Before a marketing researcher can analyze survey results,
the raw data must be converted into a usable format. This
way is easier for them.
Answer
Sinjin Kirkpatrick
Question #47
What is the mean in the
following statistical table:
Numeric Value
of Response
Number of
Responses
6
6
5
10
4
15
3
12
2
7
1
4
A. 3.3
B. 3.7
C. 3.5
D. 3.1
Question #47
What is the mean in the
following statistical table:
Numeric Value
of Response
Number of
Responses
6
6
5
10
4
15
3
12
2
7
1
4
A. 3.3
B. 3.7
C. 3.5
D. 3.1
Mean is the average of the
numbers so first you would
multiply the “Numeric Value” by
the “Number of Responses” and
then add the products together
and divide by 54 (total number
of responses).
Question #48
A. Angela developed a
written survey containing
Which of the following
situations is an example
of a response error:
open-ended questions.
B. Jenny coded a survey
respondent’s answer with
the number two instead of
the number three.
C. Ben found that the sample
group was not
representative of the
target market.
D. Tim did not answer the last
two questions on a written
survey.
Question #48
A. Angela developed a
written survey containing
Which of the following
situations is an example
of a response error:
open-ended questions.
B. Jenny coded a survey
respondent’s answer with
the number two instead of
the number three.
Response errors occur when
respondents do not correctly
answer or complete a survey.
C. Ben found that the sample
group was not
representative of the
target market.
D. Tim did not answer the last
two questions on a written
survey.
Sara Manganaro





Which of the following research methods is
an appropriate way to gather marketing
information when quick responsiveness and
low costs are important issues:
A. Test marketing
B. Internet survey
C. Face-to-face interviews
D. Field experiment

Marketing-research method that involves
asking customers questions to learn their
opinions & the reasons behind those opinions
◦ Example- a business might obtain marketing
information from its customers because it wants to
determine their levels of satisfaction during their
last encounters with the business.





In an overall sense, where does marketing
occur?
A. Wherever advertisements are
B. Wherever customers are
C. Wherever trucks are
D. Wherever stores are


Overall- marketing occurs wherever
customers are.
Advertisements, stores, & trucks are a major
factor, but marketing mainly occurs where
customers live, work, study, recreate, ect.
Preparing
for the test
Questions fiftyoneBy& Desiree
fifty two
Porter
Question fiftyone
Rick is a salesperson for a company whose
product is used to make other goods. What type
of market should he target?
A. Economic
B. Consumer
C. Industrial
D. Production
Solution to
fifty-one
Rick is a salesperson for a company whose
product is used to make other goods. What type
of market should he target?
A. Economic
An industrial market is a
B. Consumer
customer or potential
customer who purchases
C. Industrial
items for use in the operation
D. Production of a business, for resale, or for
making other goods.
Question fiftytwo
Which element of the marketing plan reveals the
possible problems a product might encounter in
the marketplace:
A. Budget allocation
B. Objectives and issues summary
C. Threats and opportunities analysis
D. Action program
Solution to
fifty-two
Which element of the marketing plan reveals the possible problems a
product might encounter in the marketplace:
A. Budget allocation
B. Objectives and issues summary
C. Threats and opportunities analysis
D. Action program
A threats and opportunities analysis is the element
of the marketing plan that provides information
regarding the positive and negative factors that can
affect the business’ marketing strategies.
53. What might a business decide to do if the
information in its sales forecast predicts a drop
in demand for the business's product?
A.
B.
C.
D.
Recruit 50 new employees
Decrease advertising budget
Increase production
Reduce prices by 4%
The answer is D
• The answer is d because businesses use the
information in sales forecasts to make
decisions that will contribute to their success.
One of these decisions involves price. If a sales
forecast predicts a drop in demand for a
product, they will reduce the price to try and
generate more sales.
54. A risk involved with information
management is leaving customers unprotected
from
A. Identity theft
B. Bad customer service
C. High prices
D. Faulty products
The answer is A
• An information management program that
does not use technology properly may put
customers’ personal information at risk.
#55:The scope of the internet can be
described as?
A: regional
B: secure
C: worldwide
D: proprietary
The answer is C, worldwide. The Internet is a
worldwide network of computers that enables
users to access information and communicate
with others.
#56:If Joe wants to respond to an Email message that he received from
Natalie, he should first click on the
__________ key
A: send
B: forward
C: reply
D: import
The answer is C, reply. The reply key allows the
E-mail recipient to write a response to the
sender’s message.
#57 – One way that businesses use
the “sort” capability of database
software programs is to identify
targeted customers and print
A. Budget reports
B. Mailing labels
C. Sales catalogs
D. Internal memos
The answer is B
A. Budget reports
B. Mailing labels
C. Sales catalogs
D. Internal memos
Database software programs can sort customer
lists based on a variety of criteria such as zip
code, name, type of business, etc. Mailing
labels is really the only one that would use such
data.
#58 – Some business records need to
be maintained in secure locations
because they contain ______
information.
A. Confidential
B. Historical
C. Published
D. Regulatory
The answer is A
A. Confidential
B. Historical
C. Published
D. Regulatory
Some business records need to be maintained in a
secure location because they contain confidential
information.
Historical information is often published and made
available to the public.
Regulatory information is usually provided by the
government.
Question #59

Which of the following is an example of how a
business or industry has a unique relationship
with its environment?
A. New technology causes new laws to be enacted.
B. An economy in prosperity will eventually experience
recession.
C. Social and cultural attitudes change over time.
D. Demand for skilled nursing care rises as population ages
D. Demand for skilled nursing care rises
as population ages.
The impact on a specific industry shows
that business have unique relationships
with their environments.
 The aging of the population affects other
industries.

Question #60

What should an employee do when
he/she accidentally spills coffee in the
tile hallway?
 A. Wipe it up immediately.
 B. Wait for the floor to dry.
 C. Tell others about the spill
 D. Leave it for the cleaning crew.
A. Wipe it up immediately
Spills may make the floor slippery and
create a safety hazard.
 Others may not notice it and fall on wet
surface.
 All employees are responsible for
helping to maintain a safe environment.

Marketing Exam
QUESTION 61 & 62
When managing a project, the first activity is for
the project leader to…
QUESTION 61
A) DEVELOP A SCHEDULES
B)SET GOALS SSSSSSSSS
C)NEGOTIATE TERMS SSSSSSSSSSSSSSS
D)MONITOR PROGRESS SSSSSSSSSS
Answer
B
SET GOALS. IT IS IMPORTANT TO
DEVELOP A CLEAR UNDERSTANDING OF
THE PROJECT’S OR GOAL
Question 62
Which of the following is an important
purchasing activity in a business…
A) Selecting vendors
B) Setting prices
C) Developing Financial statements
D) Managing employee benefit
Answer
A
Selecting vendors. Purchasing is the planning
procedures necessary to obtain good and
services for the use in the business or for
resale.
A.
B.
C.
D.
risk levels of doing business with the vendor.
reliability of the products that the vendor
carries.
vendor’s levels of customer service.
vendor’s required lead times.
A.
risk levels of doing business with the vendor.
Why?
If a vendor isn’t financially stable, there is a risk that the
vendor may not have the resources to meet the
business’s needs. Also, if the vendor’s financial condition
is extremely poor, the vendor could go out of business. A
lack of financial resources may affect the vendor’s
products, its level of customer service, and its lead
times.
A.
B.
C.
D.
Taking the initiative to find work.
Making personal use of company property.
Reporting incidents of shoplifting.
Giving appropriate discounts to customers.
B. Making personal use of company property.
Why?
Employees can help reduce expenses by respecting
company property. Employees can do this by not taking
anything belonging to the business for their personal
use. This can range from not making personal use of
company vehicles to not taking home pens or pencils.
Businesses have to replace the company property
employees take, which results in additional expenses for
the business.
Question 65
Businesses that properly maintain their
facilities are taking steps to reduce
the possibility of….
A. subsides.
B. accidents.
C. robberies.
D. takeovers.
The answer is…
B
Accidents. An accident is an unexpected
happening that may result in injury, loss, or
damage. Business reduce the possibility of
accidents occurring by properly maintaining
their facilities. Proper maintenance helps to
eliminate hazards such as torn carpeting,
damaged floors, broken stairs, and protruding
counters. Accidents may occur at any time, but
businesses can reduce the risk by properly
maintaining their physical facilities. A
robbery is a theft that involves the use of
force, violence, or fear. A subsidy is
government financial help given to a business.
A takeover is an attempt by one business to buy
out, or take over, another business.
Question 66
Julianne is going to a chamber-of-commerce
luncheon where she will meet several important
business leaders in her community. What is the
most appropriate clothing for Julianne to
wear?
A. Black, sequin dress; short jacket; and
high-heel shoes
B. Colorful blouse, short skirt, and sandals
C. Casual pants, long-sleeve t-shirt, and
athletic shoes
D. Dark pantsuit, blouse, and low-heel shoes
The answer is…
D
Dark pantsuit, blouse, and low-heel shoes.
Because a chamber-of-commerce luncheon is a
business function, Julianne should wear
conservative business apparel. A dark
pantsuit, blouse, and low-heel shoes (e.g.,
pumps) are a appropriate clothing choices for
business functions. Short skirts, bold or
colorful blouses, sandals, casual pants, tshirts, and athletic shoes are too casual for
the event. A black, sequin dress; short
jacket; and high0heel shoes are appropriate
clothing options for formal evening events.
67. Setting a time limit for achieving a goal is a
technique that _________.
A. Helps to achieve the goal
B. Reminds you of your goal
C. Is not usually recommended
D. Hinders progress toward the goal
The answer is A
Setting a time limit seems to keep most people
working toward a goal. It is, therefore, a
recommended technique.
Business employees dealing with conflict demonstrate
effective problem-solving skills by
remaining____________.
A. Judgmental
B. Objective
C. Emotional
D. Aggressive
The answer is B
An employee who is objective tries to view
conflict in an unbiased manner and is not
influenced by the opinions of others.