Annual Activities Report 2012
Drinking water supply systems: Yungwe-Bikore and MizingoMutura
Prepared by: AQUAVIRUNGA LTD
4-4-2013
Signature: …………………
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
2
TABLE OF CONTENTS
1.
AQUAVIRUNGA LTD. ................................................................................................................................ 3
2.
OPERATION OF THE YUNGWE-BIKORE AND MIZINGO-MUTURA WATER SUPPLY SYSTEMS ..................... 5
2.1
2.2
2.3
2.4
2.5
3.
PRODUCTION DEPARTMENT .......................................................................................................................... 5
DISTRIBUTION DEPARTMENT ......................................................................................................................... 6
CUSTOMER SERVICE DEPARTMENT.................................................................................................................. 8
ACCOUNTING DEPARTMENT ........................................................................................................................ 12
KEY PERFORMANCE INDICATORS OF OPERATINGYUNGWE-BIKORE AND MIZINGO- MUTURA WATER SUPPLY SYSTEM ... 14
DEVELOPMENT OF THE YUNGWE-BIKORE AND MIZINGO-MUTURA WATER SUPPLY SYSTEMS .............. 15
3.1
STUDIES AND CONSTRUCTION SUPERVISION ................................................................................................... 15
3.2
IMPLEMENTATION OF WORKS ..................................................................................................................... 16
3.2.1 Works financed by WASH/UNICEF .................................................................................................. 16
3.2.2 Works financed by the Renewal and Extension Fund ...................................................................... 17
3.2.3 Works financed by the partners NV PWN and A4A ......................................................................... 17
4.
THE DRFO CONTRACT FOR THE YUNGWE-BIKORE AND MIZINGO-MUTURA WATER SUPPLY SYSTEMS .. 18
5.
COMPANY MANAGEMENT ..................................................................................................................... 19
5.1
5.2
5.3
5.4
5.5
5.6
6.
BOARD MEETINGS .................................................................................................................................... 19
HUMAN RESSOURCES ................................................................................................................................ 19
STAFF TRAINING ....................................................................................................................................... 20
MAIL AND ARCHIVES MANAGEMENT ............................................................................................................. 20
MISCELLANEOUSACTIVITIES ........................................................................................................................ 20
SUPPORT BY THE PARTNER NV PWN ........................................................................................................... 21
EXTERNAL RELATIONS ............................................................................................................................ 24
AQUAVIRUNGA LTD.
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
3
1. AQUAVIRUNGA LTD.
AQUAVIRUNGA Ltd, established on 10 February 2007 in Kigali, is a Rwandan company that provides
drinking water and sanitation services at national and international level. Its administrative head
office is established at Mizingo, Kanzenze Sector, Rubavu District, in the Western Province.
AQUAVIRUNGA Ltd has two (2) shareholders, namely AQUARWANDA Ltd (Rwanda) and NV PWN
Water Supply Company in Northern Holland (The Netherlands) with respectively 49% and 51% of
shares.
AQUAVIRUNGA presently operates two Public-Private-Partnership Contracts in Rwanda:
No
Title of the Contract
PPP partner
Duration
Start date
End date
1
Design, Rehabilitate, Finance and
Operate (DRFO) of the Yungw-Bikore
and Mizingo-Mutura drinking water
supply systems
District of Rubavu
15 years
01/02/2009
31/01/2024
2
Delegated Management of the
Mutera drinking water supply system
Musanze and
Nyabihu Interdistrict Association
14 years
25/02/2010
24/02/2024
Location of AQUAVIRUNGA Ltd’s area of intervention
Area
covered
Aquavirunga Ltd
by
AQUAVIRUNGA’s overall objective is to contribute to the U.N. Millennium Development Goals by
improving operation and maintenance of drinking water supply systems to ensure sustainable supply
of good quality drinking water in sufficient quantity to the population in the area served by them.
AQUAVIRUNGA LTD.
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
4
AQUAVIRUNGA’s specific objectives are:

Management of water supply systems in a professional, efficient and cost effective way
through the establishment of Public-Private Partnerships (PPP);

Establishment of organizational structures, management methods and tools that ensure the
sustainable operation and development of drinking water supply systems;

Strengthening the capacity and performance of national staff.
This document contains the 2012 Annual Activities Report of Aquavirunga for the Yungwe-Bikore and
Mizingo-Mutura water supply systems.
The 2012 Annual Activities Report is structured as follows:

Chapter 2 presents a review of the operation of the Yungwe-Bikore and Mizingo-Mutura
water supply systems.

Chapter 3 assesses the development of the Yungwe-Bikore and Mizingo-Mutura water supply
systems.

Chapter 4 discusses some pending matters with respect to the DRFO Contract for the
Yungwe-Bikore and Mizingo-Mutura water supply systems.

Chapter 5 deals with the internal management of AQUAVIRUNGA.

Finally Chapter 6 presents the external relations of AQUAVIRUNGA.
AQUAVIRUNGA LTD.
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
5
2. OPERATION OF THE YUNGWE-BIKORE AND MIZINGO-MUTURA
WATER SUPPLY SYSTEMS
2.1
Production department
The following were the objectives of the Production Department for 2012:
 Ensure drinking water in sufficient quantity to meet the demand of the population and to meet
challenges related to the operation of the distribution network :

This objective was fully reached because the management of 2 treatment plants, with a
production capacity widely meeting the network demand, progressively improved, and
drinking water was supplied throughout 2012 without any interruption

To be able to face temporary increase in water demand as a result of the dry season or
pipelines breakage, a raw water lifting pumping plant was installed in June 2012, to take the
raw water from the Mizingo stream to the Mizingo treatment plant.

However, to avoid excessive consumption of water treatment products, it was decided, after
jar tests conducted in October 2012, to run the Bisizi pumping plant instead of treating
Mizingo water in case the aluminium-sulfate demand exceeds 100gr/m3 of raw water.
Indeed, going beyond this threshold means that the cost of treatment reagents will exceed
the cost for pumping energy. It should be noted that because of the high precipitation in the
region throughout 2012 piped water consumption and therefore production remained
relatively low.

Within the same context, the result of the campaign for the fight against unaccounted -for
water on the distribution network significantly reduced the quantity of water produced. In
total, 486,673 m3of drinking water were produced and distributed in 2012 against 536,636
m3 in 2011 that is a reduction of 8.8% while sales increased from 297,831 m3 in 2011 to
349,387 m3 in 2012 that is an increase of 17.4% .The monthly average production in 2012 is
40,556 m3. Despite significant losses sustained on the network during the first four years of
operation of the Yungwe- Bikore and Mizingo- Mutura drinking water supply systems, we
notice a network output evolution from 24% in 2008 to 72% in 2012. This is mainly explained
by the campaign to locate unaccounted- for water, conducted since 2010, using ultrasonic
equipment lent by NV PWN to AQUAVIRUNGA LTD. The evolution of related figures from
2008 to the end of 2012 is shown in the table below:
Unit
2008
2009
2010
2011
2012
Production
m3
799,548
718,340
707,660
533,580
486,673
Average monthly
production
m3
66,629
59,862
58,972
44,465
40,556
Sales
m3
188,944
220,797
262,214
297,585
349,386
Network losses
m3
610,604
497,543
445,446
235,995
137,287
Network efficiency
%
24
31
37
56
72
 Ensure irreproachable quality water at the exit of the plant and in the network through:
AQUAVIRUNGA LTD.
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
6

The respect of planning of periodical interventions on the treatment chain, the general
cleaning of the treatment chain, of the main and secondary reservoirs as well as the
preventive and planned maintenance of the water intakes;

The reinforcement of the supervision of water quality on the network through weekly
sampling enabled to harmonize quality controls on the treatment chain and on the
distribution network

Specific chlorination from area to area in secondary reservoirs enabled to maintain water
quality on the distribution network

Sluicing of lower points of water pipes and the preventive disinfection of valves, as
recommended by the laboratory of the project, enabled to ensure an irreproachable water
quality in the distribution network.
 Establishing all necessary measures to maximize production parameters through:

Curative and preventive maintenance of all production installations, including the
electromechanical equipment and the civil engineering structures.

Reinforcement of the mechanisms for the control of the quality of water produced and
distributed at the plant, at different reservoirs and at various public and private water points
in order to comply with the contractual provisions of the DRFO contract for the YungweBikore and Mizingo-Mutura systems.
2.2
Distribution department
The following were the objectives of the Distribution Department in 2012:
 Supply without interruption drinking water to all the distribution points of the network : This
objective was widely reached insofar as the incidents that occurred on the distribution network
as well as maintenance activities did not cause any water cut at all
 Establish a supervision and maintenance tool enabling to improve the distribution network
output. This objective was not reached at 100% due to the dilapidation of the distribution
network infrastructural facilities that have not yet been rehabilitated and to the widespread acts
of vandalism throughout the network. However, a campaign to locate unaccounted- for water
was conducted in 2012:
 either by measuring the flows of invisible leakages on the distribution network thanks to the
modern equipment lent by NV PWN ;

by detecting clandestine connections and disconnecting unauthorized connections; or

by installing network regulation equipment (float valves and pressure reducers) to avoid
overpressure on pipe networks and water losses due to overflowing reservoirs.
This campaign enabled to:

increase the annual average output of the distribution network, which increased from 56% in
2011 to 72% in 2012 with a high of 79% in July 2012. Measures will again have to be taken in
2013 to reduce (by 5% to 10%) the volume of unaccounted-for water.

reduce by 9% the water volume produced while sales increased by 13%.
Main parameters pertaining to distribution activities:
AQUAVIRUNGA LTD.
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
Parameters
7
unit
Quantity or
value 2011
Quantity or
value 2012
Volume of water distributed
m3
536,584
486,673
Volume of water billed
m3
297,831
349,387
Total volume of unaccounted- for water
m3
238,753
137,286
Average distribution output
%
55,5
72
207
184
Numbers of extraordinary leakages
49
51
Number of secondary reservoirs cleaned
84
56
165
152
19,534
5,820
Number of sluicing cases
118
51
Number of leakages repaired
687
754
4
11
25
2
134
166
Number of public taps cleaned
56
87
Number of meters replaced
79
83
Number of taps replaced
126
91
Number of gates replaced
133
166
Number of complaints concerning public tap managers
Number of bills of quantities established or re-updated for
private connections
Total length in meters of pipe network laid
Cleaning of intermediary reservoirs
Construction or rehabilitation of new public taps
Number of private connections installed
m
The activities of the Distribution department in 2012 were marked by the repairs of leakages, the
upkeep and maintenance of different works and equipments , the location of unaccounted-for water,
the installation of network regulation equipment, the works of extension of the distribution network
by 100 m towards the agglomeration of Kanembwe II financed by the District of Rubavu and lastly by
the works of rehabilitation and extension of the water system and the increase of the number of
latrines on Nkamira Transit Centre thanks to the financing by UNICEF and OXFAM.
The Distribution d department team significantly contributed to the collection of GPS-related field
data in order to update the GIS map/plan of the distribution network of Yungwe-Bikore and MizingoMutura drinking water supply systems.
It also contributed to the supervision and control of the execution of extension and reinforcement
works on the distribution network of Yungwe-Bikore and Mizingo-Mutura drinking water supply
systems, related to lots 1, 2 and 3 respectively entrusted to ECOHYBA, EMA and STRONG
Construction. The works concerned with the 3 lots have to be executed in 9 months dating from 1
March 2012 for Lot 3, 1 May 2012 for Lot 1 and 13 November 2012 for Lot 2.
AQUAVIRUNGA LTD.
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
2.3
8
Customer service department
The following were the main objectives of the Customer Department during 2012:




Sell water and ensure the recovery of receipts at the water points;
Sensitize the population of the area covered by AQUAVIRUNGA Ltd about the use of water
from public taps to increase water sales;
Represent AQUAVIRUNGA Ltd towards applicants for water connections on the distribution
network;
Receive and collect complaints from users, bring them to the knowledge of Departments
concerned and ensure their follow-up.
Main indicators pertaining to the activities of the Customers Department
Unity
Value 2011
Value 2012
Total volume invoiced
m³
297,831
349,387
Volume invoiced to pubic taps
m³
163,724
179,849
Volume invoiced to private connections
m³
134,107
169,538
Total amount invoiced to pubic taps
RWF
109,203,908
119,959,283
Total amount invoiced to private connections
RWF
89,449,369
113,081,846
Total amount invoiced
RWF
198,653,277
233,041,129
Total amount collected
RWF
190,140,803
215,609,316
Accumulated arrears from public taps (from 2010 to
2011)
16,697,568
11,863,347
Accumulated arrears from private connections
14,016,954
2,178,612
30,714,522
14,041,959
Total accumulated arrears
RWF
Rate of recovery from public taps
%
95
92
Rate of recovery from private connections
%
97
93
Rate of total recovery
%
96.6
92.5
Number of active public taps
BF
180
177
Number of private connections
BP
607
776
Ratio of public taps in the billing
%
55
52
Ratio of private connections in the billing
%
45
48
In total 349,387 m3 were sold in 2012 that is a monthly average of 29,116 m3. Compared with 2011
water sales (297,831 m3) with a monthly average of 24,819 m3, we notice an increase by 17.3%. This
is mainly thanks to the extension works on the distribution network, which enabled the
establishment of new water points.
The table below shows the evolution of related figures from January to end of December 2012
compared with 2011:
AQUAVIRUNGA LTD.
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
9
Volumes in m3
in 2011
Volumes in m3
in 2012
January
23,115
37,839
14,724
63.7
February
22,623
32,425
9,802
43.3
March
20,361
27,786
7,425
36.5
April
24,917
20,255
-4,662
-18.7
May
28,340
23,760
-4,580
-16.5
June
28,160
32,873
4,713
16.7
July
38,027
41,767
3,740
9.8
August
26,079
35,246
9,167
35.1
September
21,626
26,866
5,240
24.2
October
24,409
22,390
-2,019
-8.3
November
20,811
23,827
3,016
14.5
December
19,363
24,353
4,990
25.8
297,831
349,387
51,556
17.3
24,819
29,116
4,296
17.3
Water sales
Total
Average
Variation in
m3
Variation in %
Regarding the above table, one notices the increase of water sales by 17.3% compared with 2011.
This is mainly due to:


The increase in water points thanks to the execution and servicing of 166 new private
connections.
The arrival of Congolese refugees fleeing the war in their country and whose monthly water
consumption accounted for almost 8.9% of all the consumptions recorded on private
connections each month.
On the other hand, it appears that drinking water consumption varies considerably with the seasons.
Monthly consumption during the dry season (41,767m3 in July) may be more than twice as much
than during the rainy season (20,255m3 in April). This phenomenon is linked to the intensive use of
rainwater thanks to rainwater harvesting infrastructural facilities developed by the population before
AQUAVIRUNGA LTD arrived.
Per category, sales increased by:


9.8 % on public taps (179,849m3in 2012 against 163,724 m3in 2011) on account of the
above-mentioned reasons
26.4 % on private connections (169,538 m3 in 2012 against 134,107 m3 in 2011).
In 2012, the water sales-related invoiced amount is Rwf 233,041,129 and that collected is equal to
Rwf 215,609,316 that is an overall recovery rate of 92.5 %.
AQUAVIRUNGA LTD.
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
10
Compared with 2011, one notices an overall increase by 13.4% of the amounts collected, Rwf
190,140,803 in 2011, against Rwf 215,609,316 in 2012. The table below shows the evolution of cash
inflows from January to December 2012 compared with 2011:
Recovery
2011(in RWF)
2012 (in RWF)
Variation in RWF
Variation in %
January
13,.499, 889
20,026,291
6,526,402
48.3
February
12,793,004
19,008,711
6,215,707
48.6
March
11,748,314
18,834,797
7,086,483
60.3
April
14,602,144
14,922,742
320,598
2.2
May
15,774,295
15,130,645
-643,647
-4.1
June
19,271,405
18,527,908
-743,497
-3.8
July
18,596,777
21,981,196
3,384,419
18.2
August
19,668,540
24,886,747
5,218,207
26.5
September
17,977,234
16,600,148
-1,377,086
-7.7
October
17,075,758
16,399,606
-676,152
-3.9
November
13,053,458
17,017,381
3,963,923
30.4
December
16,079,985
12,273,144
-3,806,841
-23.7
190,140,803
215,609,316
25,468,513
13.4
Total
As of 31 December 2012, AQUAVIRUNGA LTD had outstanding debts estimated at Rwf 54,782,903
distributed as follows:
 Rwf 22,956,967 from January 2008 to end of December 2011
 Rwf 31,825,936 from January to end of December 2012 including the water bills for
December 2012, which will be collected in January 2013.
The delay by Nyakiriba Prison in the settlement of the bills for water consumption from October to
December 2012 was the main cause for the low recovery rate at the end of December 2012. The
Nyakiriba Prison has debts amounting to Rwf 5,328,620 that is 16.7% of all the debts for 2012.
The Customer Service Department collected complaints on various water points. Some complaints
required the intervention of AQUAVIRUNGA LTD’s technical services while others were of
commercial nature. Thus, most of the complaints raised throughout 2012 related to the following:

requests for the verification of water meters;

cases of dirty illegible meters;

acts of vandalism on public taps and works on the distribution network and lastly cases of
leakages either on sluice gate chambers, on defective sluice gates before or after meters or
on valves
Cases having to do with the upkeep and maintenance of installations were reported to the
Distribution department and were solved in an appropriate way. Other cases beyond the powers of
AQUAVIRUNGA LTD.
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
11
AQUAVIRUNGA LTD’s services such as theft and acts of vandalism perpetrated on installations were
submitted to local authorities for appropriate action. The recapitulative table below shows the list of
these complaints:
Complaints recorded
Number of complaints
in 2011
Number of complaints in
2012
Meter verification
36
26
Illegible meter
25
87
Blocked or unprotected meter
6
8
Meter broken by pressure
6
3
76
754
0
123
Request for additional tap
23
1
Defective padlocks
42
25
Acts of vandalism
42
60
192
1,087
Leakage on the pipe
Leakage on the gate or defective tap
Total
Other complaints were in connection with either public tap managers or the users of the water from
public taps. They particularly concerned cleanliness around public taps, enforcement of the tariff and
the opening hours for public taps or the resignation of public tap managers for reasons of personal
convenience. All these cases were followed up and handled by staff of the Customer service
department in collaboration with local authorities as well as users concerned by either giving
warnings to public tap managers concerned or by replacing them as appropriate.
In 2012, therefore, 40 out of 177 full-time public tap managers, that is about 22.6%, were replaced
following their mismanagement of water receipts and the non-observation of the water tariff of Rwf
15 per jerry-can in force within the service area of AQUAVIRUNGA LTD.
AQUAVIRUNGA LTD.
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
2.4
12
Accounting department
Regarding the running Yungwe- Bikore and Mizingo- Mutura Drinking Water supply systems, the total
annual turnover amounts at 270,176,961 Rwf including extraodinary incomes estemated at
52,955,741 Rwf. The total expenses is 294,602,194 Rwf. The loss for the FY 2012 registered equals
(-24,425,233 Rwf) and results from the computation of the following :
2.4.1. Statement of Comprehensive income as per 31st December 2012
Operating incomes:
FY 2012
198,031,718
FY 2011
169,179,192
Miscellaneous incomes
19,189,502
85,211,515
Other incomes
52,955,741
63,667,970
270,176,961
318,058’677
Operating expenses:
Production costs
29,605,103
20,860,906
Administration cost
99,677,519
82 417 500
84,382,433
36,626,507
4,269,978
11,975,349
217,935,033
151,880,262
Gross profit before depreciation
52,241,928
166,178,415
Depreciation
76,667,161
120,806,290
Total expenses
294,602,194
45,372,125
Net profit after
-24,425,233
45,372,125
Sales
Distribution cost
Financial cost
Explination of some important figures of the post of the above table compared to 2011:
1. Administration cost
Office furniture
Office maintenance fees
FY2012
FY2011
3,202,020
3,065,369
378,529
Communication & internet
Incentives for consultancy
2,520,830
7,000
1,705,291
546,219
Management fees
2,200,404
934,274
Miscellanous expenses
4,184,428
12,728
Representation and reception fees
2,674,592
627,411
Advertisement fees
3,435,732
362,288
Misssion fees
4,739,982
3,808,200
74,620,099
67,646,909
1,713,903
3,708,811
99,677,519
82,417,500
Salaries
Insurance
Total Administration costs
AQUAVIRUNGA LTD.
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
13
FY2012
FY 2011
15,426,122
6,621,994
28,711,500
16,213,459
16,745,682
12,437,625
1,110,943
910,722
12,827,219
2,576,959
78,100
634,730
2.6.4. Vehicle
1,560,852
3,235,170
2.6.5. Moto
1,039,898
132,938
2.1.Transport and vehicle rent
2.2. Services provision cost &network rehab.
2.4.Project Studies fees
2.5.Public water points maintenance fees
2.6.Repairs & maintenance
2.6.1. Water treatment plant
2.6.2. Water network
2.6.3. Workshop equipment
16,340,905
7,767’977
2.6.6. Informatics equipment
627,822
277,458
2.7.Tax on Importation
Total Distribution costs
164,524
84,382,433
80,000
36,626,507
Notes:
If we examine the figures presented in the above summary table, it appears that water sales receipts
have not covered all operating costs. The loss is increased by the depreciation charges of the year.
Moreover, efforts have been made to reduce expenditures and to improve the rate of the recovery
of arrears could also help to reduce the net deficit observed in financial statements and, possibly,
reach financial equilibrium.
2.4.2. SUMMARY OF FINANCIAL POSITION AS OF 31 DECEMBER 2012:
ASSET
FY2012
FY 2012
Intangible assets
Tangible Assets
Rehabilitation works
Financial Asset
Current assets
Cash and Cash equivalent
TOTAL ASSETS
0
1,740,926
462,050,835
8 811 734
88,587,903
78,039,017
639,230,414
0
2,748,722
511,648,716
4 405 867
86,003,941
20,280,057
625,087,303
Equity & Liabilities
Shareholders’ funds
Grants
Provisions
Long Term Liabilities
Short Term Liabilities
TOTAL EQUITY &LIABILITIES
-260,225,752
169,783,827
100,189,113
537,407,513
92,075,713
639,230,414
- 50 928 768
178,187,940
111,321,237
556,982,732
50,527,602
625,087,303
AQUAVIRUNGA LTD.
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
14
Explanation of some impotant figures of the table of financial position as of 31 december 2012
compared to 2011:
1. Rehabilitation works
Inatake sources& pumps
water treatment plant
Works on water networks
FY2012
86,577,056
52,063,756
323,410,023
462,050,835
FY 2011
96,196,729
57,848,618
357,603,369
511,648,716
2. Inventory of some current assets
FY 2012
6,531,874
11,139,756
0
33,898
42,400
99,110
16,950
3,080,060
20,944,048
Stocks/inventory of laboratory consumables
Inventory of water network materials
Inventory of district materials
Inventory of spare parts for vehicles and motorbikes
Inventory for gasoil
Inventory for fuel
Inventory for vehicle oil
Inventory for laboratory materials
2.1
FY 2011
5 170 980
16 516 100
0
33 898
80 800
89,850
159 600
2 367 126
24,418,354
Key performance indicators of operating Yungwe-Bikore and
Mizingo- Mutura Water Supply system
Indicators
2008
2009
2010
2011
2012
1,944
2,344
2,344
2,344
188,379
220,617
262,189
297,831
349,387
76%
69%
56%
45%
28%
106,07
128,7
232,3
83%
81%
86%
Production capacity (m3/d)
Volume invoiced (m3/y)
Unaccounted for water (%)
Income (million Rwf)
Operational cost coverage ratio (%)
AQUAVIRUNGA LTD.
190,1
91%
215,6
93%
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
15
3. DEVELOPMENT OF THE YUNGWE-BIKORE AND MIZINGO-MUTURA
WATER SUPPLY SYSTEMS
3.1
Studies and Construction Supervision
In April 2011 AQUAVIRUNGA Ltd. has signed an addendum to the DRRFO Contract with the District of
Rubavu for the design and supervision of a number of rehabilitation and extension works of the
Yungwe-Bikore and Mizingo-Mutura water supply systems. The value of these design and supervision
works amounted to € 220,000. = and were financed by AQUAVIRUNGA’s associate NV PWN and the
Dutch NGO Aqua for All (A4A). In the addendum it was agreed that AQUAVIRUNGA would be
responsible for the design and supervision of the rehabilitation and extension works whereas the
District would be responsible for finding funding for the implementation of the works, notably from
the WASH/UNICEF Project.
Under the above addendum AQUAVIRUNGA has performed the following services in 2012:
 Final Design and Tender Documents for the rehabilitation and extension of the Mizingo-Mutura
water supply system, consisting of:

Reconstruction of the Mizingo and Mutura intake and main conveyance pipe to the
treatment plant;

Rehabilitation of the Mizingo-Mutura surface water treatment installation;
 Rehabilitation and extension of 105 km of distribution network.
 Construction supervision of the rehabilitation and extension works of the Yungwe-Bikore water
supply system. These works had been designed by AQUAVIRUNGA in 2011 and consist of 3 lots of
34km each. The starting dates of the execution of the three lots were :

Lot 3: the 1st of March 2012, executed by the company STRONG CONSTRUCTION

Lot 1: the 1st of May 2012,executed by the company ECOHYBA
 Lot 2, the 13th of November 2012, executed by the company EMA.
 Updating of the Geographic Information System with respect to the above works.
The partner NV PWN supported AQUAVIRUNGA with the execution of the above activities by making
available the following staff:
No
Name
Expertise
Period
Task
1
Ferdinand Zoutendijk
GIS
18-27/02/12

Updating of GIS for YB&MM extensions

Training of AQUAVIRUNGA staff in the use
of GIS

Design Mizingoand Muturaintakes and the
transmission pipeline to the treatment
plant

Rehabilitation
treatment plant

Construction supervision of the Lots 1 et 3

Checking of the hydraulic design of the
Mizingo intake and the transmission
pipeline to the treatment plant
2
3
Peer Kamp
Johannes Keizer
AQUAVIRUNGA LTD.
Water
Treatment
Hydraulics
18-25/02/12
14-19/10/12
of
Mizingo-Mutura
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
3.2
16
Implementation of Works
In 2012 new investments in the Yungwe-Bikore and Mizingo-Mutura water supply systems have been
financed from various sources, notably :

The WASH/UNICEF project;

The Renewal and Extension Fund of the Yungwe-Bikore and Mizingo-Mutura project, that is
composed of the monthly royalties that AQUAVIRUNGA pays to the District of Rubavu; and

The Partners of AQUAVIRUNGA, namely NV PWN and Aqua for All.
3.2.1
Works financed by WASH/UNICEF
In January 2012 the works related to connecting 17 schools to the Yungwe-Bikore and MizingoMutura water supply systems have provisionally been handed over to the District of Rubavu. These
works had been commissioned by the District to AQUAVIRUNGA for an amount of 79.450.257 RWF,
financed by the WASH/UNICEF Project
As indicated in the previous section 3.1, AQUAVIRUNGA has prepared in the period 2011/2012, with
financing of its partners NV PWN and A4A,two detailed design studies in the Yungwe-Bikore and
Mizingo-Mutera project areas. Each with, among others, approximately 105 km of distribution
network extension. Of these two detailed design studies only one has been taken into execution with
WASH/UNICEF funding. The works of this study have been divided in three lots, notably:
Lot
Content
Contractor
Value (RWF)
Start date
Duration
1
Reinforcement, rehabilitation
and extension of the YungweBikore and Mizingo-Mutura
distribution
network
with33.568m
ECOHYBA
589,883,331
01/05/2012
9 months1
2
Reinforcement, rehabilitation
and extension of the YungweBikore and Mizingo- Mutura
distribution
network
with33.835m
EMA
699,978,503
13/11/2012
9months
3
Reinforcement, rehabilitation
and extension of the YungweBikore and Mizingo- Mutura
distribution
network
with
33.622m
STRONG
CONSTRUCTION
467,074,564
01/03/2012
9 months2
AQUAVIRUNGA is supervising the above works at the expense of its partners NV PWN and Aqua for
All.
At the end of December 2012 we observe that because of the many problems with the making free
of the sites for the construction of civil structures, such as reservoirs and public taps, delays have
1
Duration has been extended to 11 months until the end of March 2013
Duration has been extended to 12 months until the end of February 2013
2
AQUAVIRUNGA LTD.
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
17
occurred in the above works, as a result the duration of implementation of Lot 3 has been extended
with 3 months, until the end of February 2013.
In 2012 there were at least 3 to 4 construction supervision meetings per month with the construction
companies EMA, STRONG CONSTRUCTION and ECOHYBA.
3.2.2 Works financed by the Renewal and Extension Fund
In November 2012 the District of Rubavu has requested AQUAVIRUNGA to connect the Mutovu
school and two settlements in the Bugeshi sector to the water supply system. The total cost of these
works amounted to 14,918,644 RWF.
3.2.3 Works financed by the partners NV PWN and A4A
In 2012 the partners NV PWN and Aqua for All have approved funding of two investment projects,
consisting of:
Project
Content
Value (€)
Start date
Duration
12004
Extension of the Yungwe-Bikore distribution network
with 8,546 m. to connect 12 settlements
58,909
01/12/2012
4 months
12010
Revolving Fund for the supply and installation of
private connections in the Yungwe-Bikore, MizingoMutura en Mutera project areas
40,000
AQUAVIRUNGA LTD.
indefinite
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
18
4. THE DRFO CONTRACT FOR THE YUNGWE-BIKORE AND MIZINGOMUTURA WATER SUPPLY SYSTEMS
A number of Contractual issues between the District of Rubavu and AQUAVIRUNGA are pending
since quite some time and despite of various correspondences of AQUAVIRUNGA in 2012 to resolve
them, they still wait for proper solution by the District authorities. This concerns notably:

The DRFO Contract is based on a Public-Private-Partnership between the District of Rubavu
and AQUAVIRUNGA. The relations between the partners have been laid down in the
Contract. In order to facilitate the efficient handling of all issues relating to the execution of
the contract, the Contract provides for the establishment of a Co-ordination and Steering
Committee, in which both parties are represented. However since the last municipal
elections in March 2011 this Committee has broken up and has never been reconstituted.

The final hand over of the rehabilitation works of the Yungwe-Bikore et MizingoMutura water supply systems between AQUAVIRUNGA and the District and the issuance of
certificates of Practical Completion for the rehabilitation works;

The taking of erosion protection measures around the infrastructure of the Yungwe-Bikore
and Mizingo-Mutura water supply systems and maintenance of the access roads towards the
Yungwe-Bikore and Mizingo-Mutura treatment plants.

The appropriation of the infrastructure of the Yungwe-Bikore and Mizingo-Mutura water
supply systems by the beneficiary population.

The exact demarcation of the boundaries of the service areas of Yungwe-Bikore and MizingoMutura.
AQUAVIRUNGA LTD.
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
19
5. COMPANY MANAGEMENT
5.1
Board Meetings
In 2012 there have been two Board Meetings on 14 March and 23 November and one Shareholders
Meeting on 14 March. The meetings on 14 March took place at Mizingo whereas the meeting on 23
November was convened at Velserbroek in the Netherlands.
The Board Meetings focused on the following subjects:
1.
2.
3.
4.
5.
6.
7.
Approval of the minutes of the previous Board Meeting,
Administrative et financial management
Human Resources management
Progress of the study and investment projects (NV PWN/A4A/UNICEF 2010-2012)
Projects in the pipeline (PWN/A4A)
Action plan for the next years 2013-2015 (Annex 2 and 3)
Ownership of the Delegated Management Contract by the District and Interdistrict
Association
The Shareholders meeting of March 2012 has approved the financial annual report for the year 2011.
The financial statements of AQUAVIRUNGA for the fiscal year 2011 have been submitted to the
Rwandan Revenue Authority on 30 March 2012.
In general the management of Aquavirunga closely monitors the regularization of its tax obligations
with the Rwandan Revenue Authority, its social security obligations with the Rwandan Social
Security’s Board and other relevant national institutions.
5.2
Human ressources
At the first of January, 2012 the permanent staff of AQUAVIRUNGA amounted to 43 persons, of
which 33 persons are assigned to the Yungwe-Bikore and Mizingo-Mutura system and 10 persons to
the Mutura system.
In 2012, 4 persons left the company:

One driver for a serious mistake ;

Two staff from the customer service department and one water treatment technician at the
Yungwe-Bikore treatment plant. These persons all left for personal reasons.
Apart from the driver, who will be replaced when the company car has been repaired, all other staff
has been replaced during the year.
Since the 1st of May 2012, Mr. Valens Bayisenge has been recruited as Assistant Administrative and
Financial Director. He will be nominated Administrative and Financial Director after his evaluation by
the Board of Directors during the Board meeting in March 2013. Thus the number of staff will shortly
pass from 43 to 44 during the year 2013 (in conformity with the organization chart in Annex 1). The
staff is divided over the departments as follows:

General Management
:
3

Technical Management
:
20

Administrative and Financial Management
:
21
AQUAVIRUNGA LTD.
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
5.3
20
Staff training
During the year 2012 on the job training activities have been undertaken by external consultants
hired by AQUAVIRUNGA and by consultants of the partner NV PWN, among others this concerns:

Use of the ultrasonore equipment that was lent by NV PWN to AQUAVIRUNGA for the leak
detection campaign;

Use of the Geographic Information System for the Yungwe-Bikore,Mizingo-Mutura and
Muterasystems: data collection by GPS, preparation and printing of maps, use of maps in the
management of the distribution system.

Monitoring of the water quality: determination of physical-chemical and bacteriological
parameters in the laboratory of Yungwe-Bikore, elaboration of an operating manual,
interpretation of result of analyses.

Use of SAGE SAARI and Commercial Management 100 software: parametrizing of the
software, capture of accounting operations and accounting processing, use of the
Commercial Management software compatible with SAGE SAARI software for billing and
posting of bills, stock and supply management, preparation of year-end documents and lastly
establishment of accounting procedures: the company’s tax management (declaration of
VAT, PAYE, IBS and of SSFR contributions).

Procedures for the management of the Customers Department: management of water points
and of relationships with public tap managers (management of water sales contracts),
management of users, meter readings and consumption controls, billing, recovery and cash
inflows.
In accordance with the decision by AQUAVIRUNGA LTD‘s Board of Directors’ meeting of 23
November 2012, which took place in Velserbroek, Netherlands, AQUAVIRUNGA LTD was urged to
design a training plan for the entire staff in reference to the three-year action plan (2013-2015). This
training plan will be subject of discussion during the next Board of Directors’ meeting.
5.4
Mail and archives management
During the year 2012, AQUAVIRUNGA Ltd recorded 98 outgoing and incoming mails: 42% of the mails
were sent to Rubavu District, 10% of the mails were sent to Nyabihu and Musanze Interdistrict
Association, 28% to external partners and 20% consisted of internal mails. It is also important to
point out that AQUAVIRUNGA recorded 68 incoming mails. Also, four (4) internal memos were
drafted in line with the daily performance of duties.
5.5
Miscellaneous Activities
In 2012 the following activities, not directly related to the operation of the Yungwe-Bikore and
Mizingo-Mutura water supply systems, were undertaken:

In a bid to extend the activities related to the operation of drinking water supply systems, a
tender document for the delegation of the management of Kagohe, Cyamabuye- Mukamira,
Jomba, Nyakinama – Vunga and Cyamabuye- Munkali-Tank Basumba drinking water supply
systems was prepared and submitted on 7 May 2012, after being informed about all the
documents required for the tender and after assessing the nature and the difficulties linked
to the services to be provided. Because of various difficulties related to contract awarding by
Nyabihu District and to negotiations between EWSA and this District, the tender was
cancelled since the validity of the offers had expired.
AQUAVIRUNGA LTD.
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
21

Official celebration at Nyundo stadium on 26 June 2012 of the 5th anniversary of the PublicPrivate Partnership between the District of Rubavu and AQUAVIRUNGA LTD. This ceremony
was graced with the presence of a representative of the Minister of State in charge of Water
and Energy, the Executive Secretary of the Western Province, a representative of the
Embassy of the Kingdom of The Netherlands ,Rubavu District authorities and partners,
AQUAVIRUNGA LTD’s staff and the population from Nyundo, Kanama and Rugerero Sectors.

Transmission, on 13 November 2012, of a proposal for the detailed design study of the
proposed Mbona-Nyamyumba drinking water supply system in response to the letter ref.
N°2841/07.03.03/14/21 of 29 October 2012 from the District of Rubavu. At the end of 2012,
we were still waiting for the validation by the District of the proposal submitted by
AQUAVIRUNGA LTD.
5.6
Support by the Partner NV PWN
In 2012 there have been several exchanges at management level between AQUAVIRUNGA and its
partners NV PWN and Aqua for All from the Netherlands. These consisted of:
No
Name
Function
Place and
period
Objective
1
Leo
Commandeur
Chairperson of
the Board of
Directors
of
AQUAVIRUNGA
Rwanda

Visit the projects in Yungwe-Bikore,
Mizingo-Mutura and Mutera that are
financed by NV PWN and A4A

Meet with the Rubavu, Musanze and
Nyabihu Districts authorities to strengthen
the PPP between Aquavirunga and the
District

Participate in the Board of Directors and
Shareholders meetings of Aquavirunga on
14/03/12

Visit the projects in Yungwe-Bikore,
Mizingo-Mutura and Mutera that are
financed by NV PWN and A4A

Meet with the Rubavu, Musanze and
Nyabihu Districts authorities to strengthen
the PPP between Aquavirunga and the
District

Participate in the Board of Directors and
Shareholders meetings of Aquavirunga on
14/03/12

Audit the annual financial report of
AQUAVIRUNGA for the year 2011

Participate in the Shareholders meeting of
Aquavirunga on 14/03/12

Visit the projects in Yungwe-Bikore,
Mzingo-Mutura and Mutera that are
financed by NV PWN and A4A

Participate in the Board of Directors and
Shareholders’ meetings of Aquavirunga on
14/03/12

Monitor the detailed design studies of the
2
3
4
Harry Buyten
Irene Veerkamp
Jos van Gastel
AQUAVIRUNGA LTD.
Member of the
Board
of
Directors
of
AQUAVIRUNGA
Financial
Manager
PWN
10 – 17/03/12
Rwanda
10 – 17/03/12
Rwanda
NV
Project
Director for NV
PWN
10 – 17/03/12
Rwanda
07/03/12 –
04/04/12
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
No
Name
Function
Place and
period
22
Objective


5
6
7
8
Martien
Blanken
den
Sjef Ernes
Leo
Commandeur
Jos van Gastel
General
Manager
PWN
Rwanda
NV
Director Aqua
for All

Visit the projects in Yungwe-Bikore,
Mizingo-Mutura and Mutera that are
financed by NV PWN and A4A

Participate in the 5-year anniversary of the
PPP between the Districts of Rubavu and
AQUAVIRUNGA on 26 June 2012

Visit the projects in Yungwe-Bikore,
Mizingo-Mutura and Mutera that are
financed by NV PWN and A4A

Participate in the 5-year anniversary of the
PPP between the Districts of Rubavu and
AQUAVIRUNGA on 26 June 2012

Visit the projects in Yungwe-Bikore,
Mizingo-Mutura and Mutera that are
financed by NV PWN and A4A

Participate in the 5-year anniversary of the
PPP between the Districts of Rubavu and
AQUAVIRUNGA on 26 June 2012

Participate in the 5-year anniversary of the
PPP between the Districts of Rubavu and
AQUAVIRUNGA on 26 June 2012.

Monitor the detailed design studies of the
rehabilitation and extension works of the
Yungwe-Bikore,
Mizingo-Mutura
and
Mutera water supply systems.
Assist in preparing the investment projects
for the rehabilitation and extension of the
Yungwe-Bikore,
Mizingo-Mutura
and
Muterasystems that will be financed by
PWN and Aqua for All
Monitoring of operating activities of
AQUAVIRUNGA LTD.
24 – 29/06/12
Rwanda
24 – 29/06/12
Chairperson of
the Board of
Directors
of
AQUAVIRUNGA
Rwanda
Project
Director for NV
PWN
Rwanda
24 – 29/06/12
25/06/12 –
05/07/12


9
Jos van Gastel
Project
Director for NV
PWN
Rwanda

20 – 28/09/12

AQUAVIRUNGA LTD.
rehabilitation and extension works of the
Yungwe-Bikore,
Mizingo-Mutura
and
Mutera water supply systems.
Assist in preparing the investment projects
for the rehabilitation and extension of the
Yungwe-Bikore,
Mizingo-Mutura
and
Mutera systems that will be financed by
PWN and Aqua for All
Monitoring of operating activities of
AQUAVIRUNGA LTD.
Monitor the detailed design studies of the
rehabilitation and extension works of the
Yungwe-Bikore,
Mizingo-Mutura
and
Mutera water supply systems.
Assist in preparing the investment projects
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
No
Name
Function
Place and
period
23
Objective

10
11
Joseph
Usabimana
Emmanuel
Nsanabandi
AQUAVIRUNGA LTD.
Managing
Director
AQUAVIRUNGA
Netherlands
Technical
Director
AQUAVIRUNGA
Netherlands
20 – 30/11/12
20 – 30/11/12
for the rehabilitation and extension of the
Yungwe-Bikore,
Mizingo-Mutura
and
Mutera systems that will be financed by
PWN and Aqua for All
Monitoring of operating activities of
AQUAVIRUNGA LTD.

Participate in the Board of Directors
meeting of AQUAVIRUNGA on 23/11/12

Meet with representatives of the Ministry
of Cooperation of the Netherlands, of the
Ministry of Economics and of Aqua for All.

Participate in the Board of Directors
meeting of AQUAVIRUNGA on 23/11/12

Meet with representatives of the Ministry
of Cooperation of the Netherlands, of the
Ministry of Economics and of Aqua for All.
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
24
6. EXTERNAL RELATIONS
In 2012 AQUAVIRUNGA has maintained the following external relations :
 In 2012, Mrs Emma Françoise ISUMBINGABO, Minister of State in charge of Water and Energy in
the Ministry of Infrastructure (MININFRA) conducted two working visits to AQUAVIRUNGA LTD
on 7 June and 4 September 2012. Accompanied by the Director in charge of Water and Energy at
MININFRA, the Vice-Mayor in charge of Social Affairs of the District of Rubavu and delegations of
EWSA and the WASH Coordination Project, she visited:
 Mizingo-Mutura treatment plant infrastructural facilities.
 On-going works of reinforcement, rehabilitation and extension of Yungwe- Bikore and
Mizingo- Mutura drinking water supply systems (Lots 1 and 3).
On the same occasion, AQUAVIRUNGA LTD’s Executive Director provided clarification related to:



The implementation of the Contract for Design, Rehabilitation, Financing and Operating of
Yungwe-Bikore drinking water supply system and that of the delegation of the management
of the Mutera drinking water supply system respectively concluded between AQUAVIRUNGA
LTD and Rubavu District and between the same company and Musanze and Nyabihu
Interdistrict Association;
The water tariff in force in areas covered by AQUAVIRUNGA LTD ;
The study works on the reinforcement, rehabilitation and extension of the Yungwe- Bikore,
Mizingo- Mutura and Mutera drinking water supply systems, executed thanks to
AQUAVIRUNGA LTD’s own funds and on-going works executed with the funding of the
WASH/UNICEF Project under AQUAVIRUNGA LTD’s supervision.
Both visits were an opportunity to inform the Minister of State about the relevance of
rehabilitating the Mizingo, Mutura, Yungwe, Ntongoshori and Mutera water intakes as well as
the transmission pipes to meet drinking water needs of the population from the western area of
the Lava Region.
As for the Minister of State, she recommended the WASH Project Coordinator and the Director in
charge of water to organize very soon a working session with AQUAVIRUNGA LTD’s Management
in order to assess the activities carried out by AQUAVIRUNGA LTD so far and to check whether
both parties (District and AQUAVIRUNGA LTD) comply with contractual obligations.
 In 2012, representatives from AQUAVIRUNGA LTD participated in various meetings or working
sessions, workshops and training sessions organized by its partners (Rubavu District, Musanze
and Nyabihu Interdistrict Association , MININFRA, Western Province, etc.) It should be reminded
that the items covered in the above-mentioned events were always mentioned in monthly
reports. The following are the most important events:

AQUAVIRUNGA LTD‘s participation in the 28-29 February 2012 Open Day organized by
Rubavu Joint Action Development Forum (JADF) at Rubavu District. During these two days,
AQUAVIRUNGA LTD briefed participants about its activities since 2007 and its 2012 action
plan. This was also an opportunity for AQUAVIRUNGA LTD to take the floor and show the
services it provides to the population of Rubavu District and its neighborhood.

The Governor of the Western Province convened two working sessions on 13 July and 8
October 2012. They took place at Karongi and brought together the representatives from the
Western Province in charge of infrastructure, EWSA officials, Vice-Mayors in charge of
economic affairs and development, infrastructure officers from the 6 Districts making up the
AQUAVIRUNGA LTD.
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
25
Western Province as well as partners in drinking water supply projects and infrastructure
management, among which AQUAVIRUNGA LTD. Both sessions focused on the current
situation of on-going drinking water supply infrastructure and projects in each District of the
Western Province and on the MIS data available within EWSA. It appeared that the data
currently available within EWSA and in various ministries are not up to date. Participants to
both working sessions agreed on the planning of field visits to be conducted by EWSA team.
The latter shall proceed with the harmonization of data collected on the management of ongoing drinking water supply infrastructure and projects and with the collection of other data
on water resource potentials to be made use of in the future to improve water supply to the
population from the 6 Districts of the Western Province. It should be pointed out that this
EWSA team stayed in Rubavu District on 24-25 July 2012 and visited Ntongoshori and
Yungwe water intakes as well as Yungwe- Bikore and Mizingo- Mutura water treatment
plants.

Upon the invitation from the President of the Sector Working Group (SWG) in the Water and
Sanitation Sector, AQUAVIRUNGA LTD’S Executive Director attended SWG meeting on 2
October 2012. The purpose of the meeting was to validate Phase 2 of EDPRS and to be kept
abreast by EWSA of 2012 achievements in the sector of water and sanitation in Rwanda

Participation on 21 August 2012 in the Ordinary General Assembly of the Forum of Private
Water and Sanitation Operators in Rwanda (PPEAR). AQUAVIRUNGA LTD is member and
secretary of this Forum.
AQUAVIRUNGA LTD.
Annual Report 2012
Yungwe-Bikore and Mizingo-Mutura Drinking Water Supply
7.
Annexes
Annex 1-AQUAVIRUNGA Ltd’s organisation structure as of 1-01-2013
Annex 2- AQUAVIRUNGA Ltd’s 2012 Action Plan
Annex 3- AQUAVIRUNGA’s 2012 Financial Plan
Annex 4- Financial modelling of Mutera as of 31-12-2011
Annex 5- Situation of flows at production level
Annex 6- Chemicals consumptions
Annex 7- Summarised balance sheet
Annex 8-Results of analyses conducted.
Annex 9- Fuel and electricity consumption
AQUAVIRUNGA LTD.
26