Training and Continuing Education Centre-Al Hosn University
‫مركز التدريب و التعليم المستمر –جامعة الحصن‬
T&CEC Offered Training Courses
TABLE OF CONTENT
I.
About Al-Hosn University
II.
III.
Preface on the TCEC
About the Training & Education Center
IV.
The TCEC Mission Statement
V.
The TCEC Vision Statement
VI.
VII.
TCEC Philosophy
TCEC Training Courses
‫‪ABOUT AL-HOSN UNIVERSITY‬‬
‫تعد جامعة الحصن مؤسسة تعليمية رائدة في مجال توفير التعليم النوعي والمتميز‪ .‬وتؤمن الجامعة بقيم المعارف‬
‫العالمية ومواءمتها مع التقاليد المحلية كما ينعكس ذلك في شعارها "معرفة شاملة برؤية محلية"‪ .‬وتمتلك هذه المؤسسة‬
‫التعليمية‪ ،‬التي تتخذ من أبوظبي مقرا ً لها‪ ،‬وتد عمها شركة أبوظبي القابضة وهي معتمدة بالكامل من قبل وزارة التعليم‬
‫العالي والبحث العلمي‪.‬‬
‫وتوفر جامعة الحصن برامج معتمدة (‪ 11‬برنامجا ً للتعليم الجامعي و‪ 7‬برامج للتعليم العالي) ضمن ثالث كليات وهي؛‬
‫كلية الهندسة والعلوم التطبيقية‪ ،‬وكلية اإلدارة‪ ،‬وكلية العلوم االجتماعية‪ .‬وتم تطوير كافة هذه البرامج من قبل مجموعة‬
‫من أبرز خبراء التعليم في أمريكا الشمالية‪ .‬ويتطلب الحصول على درجة البكالوريوس من جامعة الحصن إتمام‬
‫برامج دراسية تمتد ألربع سنوات ويتم تدريسها باللغة اإلنكليزية باستثناء المواد ذات االختصاصات العربية‪ .‬وأضافت‬
‫الجامعة مؤخرا ً أربعة برامج جديدة للتعليم الجامعي هي؛ ماجستير هندسة المباني‪ ،‬وماجستير اإلدارة الهندسية‪،‬‬
‫وشهادة تخرج في هندسة المباني‪ ،‬وشهادة تخرج في اإلدارة الهندسية‪.‬‬
‫كما تدعم الجامعة االحتياجات المجتمعية واالجتماعية من خالل استيعاب الطالب من ذوي االحتياجات الخاصة‬
‫وتوفير المنح الدراسية وتشجيع النساء على دخول المجال الهندسي باإلضافة إلى إتاحة برامجها أمام الطالب من‬
‫مختلف الجنسيات‪.‬‬
‫ويشتمل حرم المدينة في "جامعة الحصن" على الحرم الجامعي الخاص بالطالب وآخر خاص بالطالبات ومبنى‬
‫المكتبة ومبنى المحاضرات ومبنى المخابر الهندسية‪ ،‬حيث تقع جميعها في وسط مدينة أبوظبي‪ .‬وسيتم تنفيذ األعمال‬
‫في المرافق الحديثة التابعة للحرم الجامعي الجديد لـ "جامعة الحصن" وفقا ً ألعلى المعايير الدولية‪ ،‬حيث سيبدأ العمل‪.‬‬
‫فيها قريبا‬
ALHOSN University is a leading private university dedicated to high-quality, value-based
education. It believes in the values of global knowledge combined with local traditions, as
reflected by its slogan of “Global Knowledge with Local Vision.” The Abu Dhabi-based
institution is owned and supported by the Abu Dhabi Holding Company
and is fully accredited
by the UAE Ministry of Higher Education and Scientific Research.
ALHOSN University manages accredited programs (11 undergraduate and 7 graduates) in its
three faculties - Engineering and Applied Sciences, Business Arts, and Social Sciences, all of
which were developed by top North American educational experts. Undergraduate academic
degrees are offered as four-year programs and taught in English, except for the Arabic education
component. The institution recently added four new graduate programs, namely, Master in
Buildings Engineering, Master in Engineering Management, Graduate Certificate in Buildings
Engineering, and Graduate Certificate in Engineering Management.
The educational institution addresses community and social needs by accommodating special
needs students; providing scholarships; encouraging women to join the engineering fields; and
opening its programs to students of all nationalities.
The University’s City Campus includes the Men’s Campus, the Women’s Campus, the
Engineering Lab Building, the Library Building, and the Lectures Building, all located at the
heart of Abu Dhabi. A main campus with world-class, state-of-the-art facilities will soon be
built.
PREFACE
T & CEC...
We are always in pursuit of Continuous improvement and innovation in order to offer our
customers and quality training and valuable skills so that they are able to meet their desired goals
and targets.
‫‪ABOUT TRAINING & EDUCATION CENTRE‬‬
‫ألجل مسايرة التطورات العالمية والتطورات التقنية المصاحبة أعد مركز التدريب والتعليم المستمر ومن خالل نخبة من‬
‫المتخصصين خطة شاملة و تفصيلية متخصصة تتفق مع المعاير الدولية في تنمية و التطوير القدرات البشرية في مختلف‬
‫القطاعات اإلنتاجية والخدمية والمؤسسية وغيرها واللتزام بمنهج البحث العلمي ونتائجه بما يهدف إلى النهج األكاديمي‬
‫والتربوي الملتزم‬
‫‪ -1‬نرفق لحضاراتكم جزء من الخطة التربوية لعام ‪ 2011-2010‬والتي تغطي جوانب متعددة علما أن المركز يعمل على‬
‫تهيئة وتنظيم دورات تدريبية أخرى حسب حاجة الجهات المستفيدة التي لم تكن ضمن الخطة التدريبية‪.‬‬
‫‪ -2‬في رحاب جامعة الحصن‪ :‬توفر للمتدربين متدربين هيئات تخصصية من دوي الشهادات العليا وحسب التخصصات‬
‫المصلوبة وهناك شركات ومتعاونين من جهات أجنبية ووطنية يمكنها أن تغطي الحاجات التدريبية المتنوعة وبمستوى‬
‫عالي وكفء‬
‫‪ -3‬تعطى الدورات باللغتين العربية واإلنكليزية‬
‫‪ -4‬متاحة في كافة األيام األسبوع حتى في عطلة نهاية األسبوع حسب رغبة الجهة المستفيدة‬
‫‪ -5‬مختبرات و قاعات تدريبية مجهزة بأحدث التقنيات و الوسائل التدريبية‬
‫‪The Training & Continuing Education Center (T & CEC) is part of Alhosn University and was‬‬
‫‪created by Board of Governors of the University to create a non academic adult training that will‬‬
‫‪provide additional educational services and community involvements.‬‬
‫‪CEC training will be offered to Alhosn University students, corporate and non-students‬‬
‫‪customers. It will meet the market requirements in Computer, Professional Development, testing,‬‬
‫‪and English training. Each program will be developed to meet the growing market demand.‬‬
‫‪Alhosn University Training & Continuing Education Center (T & CEC) will offer continuing‬‬
‫‪education to the local and regional market. The program will offer the highest quality and‬‬
‫‪professional adult training in technical and soft skills.‬‬
MISSION STATEMENT
Trough exceptional learning and performance, we create a world that works better by all means,
our mission is to educate men and women to lead responsible lives of a curriculum grounded
quality and flexible program complemented by professional and practical experience .We strive
to prepare students for fulfilling lives, Careers, and participation in a modern and changing
global society.
VISION STATEMENT
To be the World-Wide leader in workplace learning and performance. Our corporate Training is
dedicated to achieving the principles and objectives of the national qualifications and national
Development strategies. We provide customized, job specific courses that are aligned to current,
registered standards.
PHILOSOPHY
We use a unique and proven adult learning theory approach to training that will provide our
students with the skills and experience necessary to master the latest software packages and soft
skills. Our focus is to provide our students with highly interactive, hands-on activities with toprated trainers. By combining these strengths with reasonably priced programs and state-of-the-art
facilities, we will be one of the top training providers in the UAE.
T-CEC Training Courses
1) Customer Service Management Courses
2) Management Training Development Courses
3) Sales &Management Training Courses
4) Marketing & Sales Courses
5) Counseling Skills Courses
6) Personal Development & Effectiveness Courses
7) Financial Courses
8) Communication Skills
9) Languages
10) Oil Training Courses
11) Human Recourses Courses
12) Out placing Training Courses
13) IT Computer Courses
14) Leadership Courses
15) Educational Courses
16) Environmental Courses
17) Teams building Courses
18) Child Care Courses
19) Media Courses
20) ISO & ITIL
21) Graphic Design (WEB)
22) Graphic Design (INTERIOR )
23) Graphic Design Animation
1) Customer Service Management Courses
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Excellent in Customer Service
Customer Retention
Sales Etiquette
customer service in Competitive
Environment
Handling Difficult People
Reception and Public Relation
Executive Administrative Skills
Attitudes for services
Professional Secretarial &
Administration Skills
Complaint Resolutions
Internal Customer Service
How to Cold Call and Build New
Customers
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Effective First Impressions :Face to
Face
Customer Value Solutions
Help Desk Skills Training
How to Handle Complaints
IT support and help Desk Training
Mastering Customer Service
Telephone Skills :Outbound
&Inbound
Manage Customer Expectations
Generate Customer Interest
Create Loyal Customers
Critical Elements of Customer
Service.
Improving Relations with Clients .
2) Management Training & Development Courses
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Advanced Facilitation and
managing meetings
Emotional Intelligence
Building Integrated Training
Department
Advanced portals of strategically
applications management
Training Centre Management
Business Ethics
Essential Management for
engineers
Strategic Planning
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Team Building Basics
Basics of management Skills
Conflict Management Training
Conflict Management and
Managing Change
Senior Management Offices
Executive Management
Creative Problem solving and
Decision-Making
Senior Management
The Learning Revolution
Strategic Leadership Skills for
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Simplification and Improving
Management skills
Building an effective Team
Event Management
Human Brain Dominance
Instrumental
Essential Management Skills
Introduction to Supervisory
Management Skills
Leadership Skills for Managers
Managing Meetings
Motivation and Delegation Skills
Motivation Management
Planning ,Organizing and Time
Management
Proactive People Management
Staying Positive in the Face Layoffs
People guidance Management
Writing Effective Policies and
procedures
Management of Change and
Development
Personal Modern Management
Supervising Middle Management
Risk assessment Management
Developing your Training Program
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managers
Successful Time Management for
future Leaders
Train the Trainer
Fundamentals Of Project
Management
Working Effectively in a Team
Environment
Managing Across Generations
Senior Management ,Middle
Management
Libraries Management
Driving Performance - Key
Competencies
Total Quality Management
People guidance Management
Managers Negotiation Skills
Effective Training Strategies
Organization Development
Management by objective and
measurement of result
Security Planning for Crisis
management and emergency
Motivating & Inspiring your Team .
3) Sales & Management Training Courses
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The Design and the process of
Delivering Powerful Presentations
Effective Negotiation Skills
How To Conduct Effective
Meetings
Office Management
Lead Effective Meetings
Partnership Management
Managing Your
Media(Advertising)
Sales Performance Defined
Sales Meetings
Improving Your Sales Skills - The
Key Elements Of Successful
Selling
Coaching Sales People
Recruiting Salespeople
Changes Methods
Integrated Performance
Executive Administrative Skills
Sales Management Training
Successful Presentation Skills
Successful Sales Negotiations
The Design and Delivery of
Powerful Presentations
Uncover Selling Opportunities
Managing A Successful Sales
Teams
Organizations Development
Understanding Generational
Diversity
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Motive and Commitment
7 Habits of Highly Effective people
Risk Assessment and management
Principles of crisis management
Disaster management and
coordination
Earthquake risk Management
Incident Command System ICS
Disasters Management Case Studies
Disaster Recovery Planning
Environment Risk Management
Management of Occupational
Safety
Administrative Control
Understanding Diversity
Vaulting Diversity
Sales Advantage
Planning and Administration of
training activity
Stock and Procurement
Management
Planning and Managing workshops
Making Sales : How to Jump Start
your Selling Career
Interpersonal Competence
Executive Secretary and office
Management Efficiency
Anger & Time Management
Managing Expectation Task &
Time
4) Marketing & Sales Courses
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Effective Marketing Process
Improving Skills of Marketing
Research and Administration
Marketing Imperatives
Marketing Momentum
Telesales Skills
Foundation for Consultative Selling
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Essentials Of Marketing &
Preparing An Effective Marketing
Plan
Marketing Awareness
Marketing & Sales
Sales Training (Smart Selling)
How to lead sales Art
How to be Marketable in a
Recession
Marketing Card Products.
5) Counseling Skills Courses
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Dealing with different Cultures
Presenting with visual Impact
Facilitate for Group Results
Interpersonal Competence for
career growth
Counseling ,Coaching and
Monitoring .
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Mastering the art of communication
Understanding Diversity
Communication Strategies
The Ability of Communication and
Management Negotiations
Keep stress and worry in
perspective
6) Personal Development & Effectiveness Courses
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Neurolinguistic Programming
(NLP)
Overcoming Cultural Boundaries
Personal Confidence Building
Being a contributing team member
How to Effectively Supervise OffSite Employees
Performance and job Competency
How to coach Employees to Peak
Performance
Personal & Career Development &
Training.
Personal Career Development
Techniques.
Advanced Facilitation and
Managing Meetings
Assertive Influencing Skills and
Negotiation
Designing and development process
using Takuji method
Management and occupational
safety
Emotional Intelligence
Internal –Conflict Resolution
Getting Organized and Managing
your ‘Information Overload ‘
Influencing Strategies and Conflict
Management
How to Project a Professional
Image.
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Personal and self-Development
Personal Effectiveness through
Personality Profiling
The Management and setting
priorities
Improving Mentality applications
Administrative Success Vitals
Skills & Necessities of decision
Making
On job Training
Creativity and self Confidence
Developing Effective work Habits
Getting things Done : Multitasking
and Setting Priorities
Supervisory Management Skills For 1st / 2nd Level Supervisors
Improving Employee Skills
Maintaining Emotional Control
Managing Change Effectively
Mind Mapping
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Creating an Executive Image that
Wins Friends & Influence People
Executive Coaching &
Counseling & Facilitation.
Preparing Feasibility Study
How to Remember just about
everything
Present to gain input
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How to take charge of your future
with confident, Assertive Attitude
Professional Development Series
How to Conquer Workplace stress
How to Make & Sustain a Great First
Impression
How to Stop Wasting Time ,Focused
,and Get Results
7) Financial Courses
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Financial Accounting
Computerized Accounting with
quick Books
Mortgage Servicing & Mortgage
Companion
Modern directions of accounting
system
Financial Management for nonSpecialists
Effective Method to Rationalize the
cost and Maximize Profitability
GAO
Financial Management of EGovernment
Letter of credit & Trade Finance
Problem Loan Management
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Money Management
Statistical Experiments Design
Financial & Investment analysis
SPSS
Accounting for non Accountant
Excel Financial Applications
Advanced Financial Analysis and
Preparation of Budgets, Planning
International Accounting Standard
Financial Services
Corporate Banking
Islamic Banking Products
8) Communication Skills
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Speakeasy
Technical Report Writing
Professional Communication
Effectiveness
Presentation Skills - Making A
Powerful Impact On Any Audience
& Effective Presentation Skilss.
Internal Communication
Business Communication &Self
Management
Public Speaking
Telemarketing Skills ( Using the
phone as a tool )
Organizational Culture :Influences
and Responses
Effective Presentation Skills
Communication , Assertiveness and
negotiation Skills
Communicating Across
Generations
Communication Skills and
Interfacing with the client
Communication Strategies and
Practices
9) Languages courses
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Test of English for International
Communication (TOFEL)
Advanced Communication Skills
French (Level 1-4)
General English
Arabic Business
Business Writing Skills - Level 1
Arabic for non Arabic Speakers
English Languages Courses
General English
Academic English
Business English Courses
International Business English
TOEIC English Course
IELTS Examination and Test
preparation.
10) Oil Courses
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Laws of oil Contracts
Oil Contracts Obligations and Legal
Rights
Oil Split and Emergency Response
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Privatization Strategies and world
Experience
The Legal provisions of the oil
Contracts
11) Human Resources Courses
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HR training for managers
HR training for the Non-HR
manager
Effective managerial Performance
Conducting effective performance
reviews
Electronic Administration for HR
Meeting Preparation
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Building Integrated Human
Resource Strategies
Effective Human Performance
How to say What you Mean to get
the Result you want
 Employee Development
 Interview & Selection
Techniques
 Strategies in H.R Management
12) Out Placing Training Courses
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CV Review and Development
The preparation of the higher
Administrative Positions
PreparingEmployeeforJob
Interviews
Employee Development
Managing Employees Performance
& Job Evaluation
Simplification of procedures in
operations.
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Job
Research-Organizing
for
methodical and productive Job
Search
Preparing and Screening new staff
Recent
Development
and
applications of the technical
administrative Secretary
Preparing the Business Plan.
SME start up & Entrepreneurship.
HR Budguting and Planing
13) IT Computer Courses
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Introduction to PC
Keyboarding English and Arabic
Windows XP beg
CISCO
Files Organization
ICDL (International Computer
Driving Licenses
Certified Ethical Hacker
Private ICDL Training (one to one)
Archives and Electronic
Documentation
Organizational Charts
ORACLE 10 G
Introduction to Microsoft Word
2003
Intermediate Microsoft 2003
Electronic Cost & Benefit
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Advanced to Microsoft Excel 2003
Intermediate Microsoft Excel 2003
Advanced Microsoft Excel 2003
CISCO (CCNP)
Intermediate Microsoft Access
2003
Share Point Designer
Introduction To Microsoft
PowerPoint 2003
Introduction to Microsoft Visio
2003
Microsoft Certified Database
Administrator (MCDBA)
Introduction to Microsoft Project
2003
COMP TIA A+
Introduction to Microsoft Publisher
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Electronic Manger
Microsoft Certified Solution
Database
Electronic Administration
Introduction to Microsoft access
2007
Introduction to Microsoft Outlook
2007
Introduction to Microsoft
PowerPoint 2007
Share Point Designer
Exchange Server
Certified Information System
Auditory
NET
Introduction To Microsoft Project
2007
Introduction to Microsoft Publisher
2007
Introduction to Microsoft Visio
2007
Intermediate Microsoft Excel 2007
Intermediate Microsoft Access
2007
Advanced Comp TIA A
+Certification Prep
Internet Communication
CISCO
Server +
Microsoft Certified IT professional
(MCITP)
Microsoft Certified Professional
(MCP)
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2003
Microsoft Certified Application
Developer (MCAD)
Introduction to Microsoft Front
page 2003
Introduction to Microsoft Outlook
2003
PHP
Introduction to Microsoft Word
2007
Introduction to Microsoft Excel
2007
Master CIW Designer
Intermediate Microsoft Access
2007
Intermediate Microsoft Word 2007
Introduction to Microsoft Office
Accounting Professional 2008
Comp TIA Security + Certification
Prep
Comp TIA Network + Certification
Prep
Intermediate Comp TIA
+Certification Prep
Network +
Security
Project Management Professional
(PMP )
Project Management in IT Security
Microsoft Certified Desktop
Support Technician (MCDST)
14) Leadership Training
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Performance Defined
Vision, Mission, and values
Time Management
Time Control to work on your
business
Coaching –Supportive ad Directive
Approaches
Leading Strong Teams
Coach for Performance
Improvements
Improving Leadership &
supervising skills
Report Writing - How To Structure
A Report For Maximum Effect
Mentorship : Creating a Partnership
Network to Build Business
Connections
Developing Personal Leadership
Networking to promote your
Organization
Leadership Fundamentals for New
Supervisors
Successfully Leading People : A
Cram Course for new Supervisors
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New Employee Orientation
Communicate to Lead
Business Professionalism
Global Travel and Culture
Ethical Leadership
Network through Community
Service
Organizational Behavior of
Leadership
The Fundamentals of leadership
Teambuilding and Leadership Skills
Leadership Communications
Leadership Styles and Tendencies
Motivational Leadership
Visionary Leadership
Mentorship-Launching and
Initiative
Build Trust ,Credibility ,and
Respect
Networking to Build your Personal
Brand
Developing High Performance
Teams
Leading High Performance Teams
Measurable Results through Teams
work.
Talent Management.
15) Educational Courses
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Educational Leadership
School Leadership
School Management
Media
Shaping school culture
First Day of school
Motivational interactive in school
attitudes
Skills of Leading and how to deal
with children and young people
Career Technical Educational
Training Courses
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Classes Management
Effective Teaching
Educational World
Special Educational Needs and
disability
Electronic school Management
Home education children
School Laboratory teacher
School Safety & Climate of
Learning
School Facing Students with
Plagiarisms
16) Environmental Courses
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
Water and Environment Pollution
Principles of Environment

Agricultural Courses
17) Child Care Courses
18) Media Courses & Public Relations
19) ISO & ITIL Courses
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CISM
Fining and Valuing IT Services
Defining and Valuing IT Services
ISO 20000 Foundation
ISO 20000 for Auditors
ISO 20000 for Consultant
Quality Management
ISO-IEC 27001 Training Courses
ITIL V3 Lifestyle Certificate
Bridging from Version 2 to Version 3
ITIL- V3 Foundation Certificate in
Service Management

ITIL-V3 Managing Across the
Lifecycle

ITIL –life cycle Certificate in
Service Design
ITIL- Lifecycle Certificate in
Service Operations
ITIL Certificate in Service
Strategy
ITIL Lifestyle in Service
Transition
ITIL Capability Certificate in
Operational Support and Analysis
ITIL Capability Certificate in
Planning ,Protection and
Optimization
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ITIL v3 Capability Certificate in
Service Offerings and
Agreements.
ICT Infrastructure Management
Fining and Valuing IT Service.
20) GRAPHIC Design (1) Web Design Courses
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Intro to Graphics
Intro to Web Design
Photoshop Level 1
HTML


Front page
Flash Level 1
Dream Weaver Level 1
21) Graphic Design (2) Interior Design
 Intro to Graphics
 Photoshop Level 2
 3 D –General
 Auto CAD -2D &3D
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
Intro to interior Design
 Photoshop Level 1
3-D Exterior Interior & Design
22) Graphic Design - (3) Animation

Sound forge
 Illustrator
3D Max –Animation

 Premiere
After Effect Level 1
 After Effect 2

23) International Corporate& Diplomatic Protocol