YouSee BusinessPartner Conf.
Product Roadmap Presentation
Jojo Abundancia
Solutions Manager
Reference Architecture for the Future
Business User
Collaboration & Interaction
Applications
Core Communication Services
Communication Infrastructure
Enterprise, Service Provider and
3rd Party Multivendor Integration
Performance Analytics
End to End Management,
Security and Serviceability
Intelligent Access & Enterprise
Application Integration
Performance Analytics
Avaya IQ
User Collaboration
Group Collaboration
Voice & Video
Telephony
Application
Enablement
Proactive
Contact
Voice Portal
Interaction Center
Call Center
Video, Audio, Web
Conferencing
Messaging
Agent
Speech
Mobile
Communicator
Portal
Deskphone
Delivered on Foundational Avaya products
Today
Interaction Solutions
Presence
Integrated
Management
Session Manager
Communication Manager
Communications Infrastructure
Servers, Gateways, Virtualization, Networks
FY 09 1st Half Focus: Aggressively Drive Value for the End User
Enable businesses to do more while lowering costs
• Increase end user productivity with one-X access applications, common
presence across modes
• Show value of the end to end Avaya UC portfolio by enabling end user
capability to control conferencing and messaging
• Reduce travel & operating costs, bring conferencing in house with scalable,
easy to use collaboration tools
Make products easy to
• Buy – All Inclusive bundles to simplify licensing and economically drive adoption
• Use – UC Knowledgebase to enable quick and easy access for end users to
maximize productivity from one-X access applications
FY 09 2nd Half Release: Enable Business Productivity and
Operating Expense Reductions
 Add value with new capabilities while leveraging existing investments
and integrating into the customers environment
• Increased scalability with smaller footprints and lower energy requirements
in Communications Manager, Messaging, and Branch
• Core communications packaged for scalable, consolidated and easier to
manage deployments in Communications Manager “Next Generation”
• Messaging enhancements for large, multisite customers
• Cost effective, survivable very small branch solutions
 Video to increase worker collaboration while reducing travel expenses
• For all: In high definition group experiences and for the desktop user
Avaya Aura™
2Q09 cal.
Avaya one-X®
UC All Inclusive
Communication
Manager
Application
Enablement
Presence
Integrated
Management
Multimodal Session Manager
Avaya Aura
Scalable voice & video foundation
SIP + Presence + Web Services
Open multi-vendor integration
Midsize to largest enterprise
Single-site, branches, multi-site
 Easy to purchase, install and
manage holistically
 Evolutionary path protecting
existing investments
 Comprehensive support and
remote management services
Revolution in Communications Architecture
Collaboration
Apps
Avaya
Apps
Integrated
Avaya
<New Name>
Business
Apps
New York
Contact Center
Data Centers
Video
Apps
New York
SIP
Trunking
Avaya Aura
Session
Manager
Enterprise
Network
Contact Center
Chicago
Chicago
Cisco
Cisco
Rome
Avaya
Contact Center
London
Nortel
Hong Kong
Siemens
Frankfurt
Mumbai
Rome
Avaya
Users
anywhere
Contact Center
London
Nortel
Hong Kong
Siemens
Mumbai
Frankfurt
Flexibly connect users, applications and systems enterprise-wide
Avaya AuraTM Session Manager
Reducing costs while Simplifying Communications
Multi-vendor PBXs
SIP Trunks
SIP Gateways
SIP
Voice & Video
Telephony
Application
Enablement
SIP
Presence
Session
Manager
Session Manager
Integrated
Management
Communication Manager
SIP
SIP
Communication
Manager
WAN
and
PSTN
CM Branch
Edition
(Distributed
(Distributed Office)
Office)
Session Manager (Q3)
•Centralizes dial plans
•Policy based session
routing
•Load balances sessions
•Sequences calls for the
user
•Apps deployed by users
•Scales across geos & to
250,000+
Beta Testing well Underway
• High tech firm with retail outlets using now to load balance traffic and centralize
administration, looking toward adding applications.
• Multi-national bank using to consolidate administration and to save costs.
• Heavy equipment vendor using to bring multi-vendor infrastructure under a common
routing and administration plan.
Sales Training – not for customer use with pricing
Provide a full quote with hardware, support, and any additional applications
Avaya Aura™ Packaging and Pricing
Avaya Aura™ Editions
Software* – all hardware and support is additional
Avaya Aura™ Communication Manager
Branch
Edition
Global GA
May 2009
Standard
Edition
Enterprise
Edition



Branch 2.0
Standard 5.2
Enterprise 5.2


Avaya Aura™ Session Manager (new)
4Q09 cal.
Avaya Aura™ System Manager (new)
2Q10 cal.


Avaya Aura™ SIP Enablement Services



Avaya Aura™ Communication Manager Messaging



Branch
500 users included
500 users included
(Built-in, can also add Modular Messaging)
Avaya Aura™ Application Enablement Services - CTI
Avaya Aura™ Application Enablement Services - UC
Avaya Aura™ Presence Services
Avaya one-X® – UC All Inclusive
Avaya one-X® Mobile, Avaya one-X® Portal, Avaya one-X® Communicator,
Microsoft OCS and IBM Lotus Sametime integration, Extension to Cellular,
VPNremote deskphone license
Avaya Integrated Management (as appropriate for Edition)
List price US$ depending on volume
Bundles for S8300/S8400 also available
 - included  - available for fee * - see back-up slides for details
+$50k / Instance



Branch
+ $ licenses
+ $ licenses




Extension to Cellular
and IP Softphone
available.
Consider
Standard/Enterprise
Edition for full UC All
Inclusive
+$50 / User



$100/user
$165-320/user
$265-420/user


What’s in it for Mid-market?
While new architecture capabilities like Session Manager tend to start with
more strategic customers, they provide vision and move down-market rapidly
This next generation release also has many immediate mid-market benefits
Communication Manager 5.2
2Q09 cal.
 CM Messaging on S8510 up to 2400 users
 New modular G430 gateway for up to 150 users
 New low-cost SIP gateway survivability choices for small remote locations
 ESS capability for S8400 extends value of that platform
 New 96xx phones – especially the cost-effective energy-efficient 9620L
 UC All Inclusive – UC for just $50 per user with Standard Edition
 HP ProCurve Alliance for networking solutions
Contact Center Express 4.0
March 09
 Unified multimedia inbound, outbound, reporting & desktop up to 300 agents
HP ProCurve ONE Alliance with Avaya
 Available today!
 Cost-effective choices for customers
 Fastest growing networking vendor
 Fully voice-ready and tested with
Avaya communications solutions
 Design, implementation and support
from HP Technology Services
Network Solutions Group
 January 2009 ONE Alliance:
development of Avaya solutions
running on ProCurve zl Linux module
(available late 2009)
Now
Avaya AuraTM Communication Manager 5.2
New
Features
Increased SIP scale (18,000 /server)
Smaller footprint configurations
driving lower TCO
• S8730 connect to G.248 gateways
• New midsize configurations in 2H09
New gateway choices
• Modular G430 gateway (to 150 users)
• Small branch survivable SIP
gateways and phones (~10 users)
CM Messaging on S8510 (to 2400)
ESS capability on S8400
New 96xx phones
G430 with modular expansion
Small branch
survivable SIP
gateway
2Q09 cal.
 Ongoing evolution of rich capabilities
– Straight-forward upgrade
– Can be deployed as-is with new Presence,
Multimodal Session Manager and other
capabilities added as needed
– Continue to deploy with Avaya S8xxx
servers, Gxxx gateways and all phones
– New choices for all branch sizes
 Video as easy as a phone call
– Integrated control of Avaya one-X®
Communicator, Polycom and Tandberg
 New extended architecture
– New “SIP-ISC feature server” integration with
Multimodal Session Manager
– SIP integration of many CMs, third-party
PBXs, central trunks
Intelligent Branch Solutions
Branch Edition
CUSTOMER FACING
STORES & BRANCHES
Standard Edition
Enterprise Edition
BACK OFFICE / KNOWLEDGE WORKERS
• Packaged branch solution • Very small branches • Small to large
for 2–360 users
• Applications to improve
customer experience
• Easy central management
• Fast rollout to thousands
of uniform branches
• Low TCO + growing ROI
New
Features
2-10 users
• New low cost SIP
gateways (AudioCodes)
• Cisco ISR SIP
interoperability
• Basic Survivability
• Central UC apps
• Low TCO
New
branches 10-450 users
• Scalable gateways
• Advanced survivability
• Central UC apps
• Contact Center agents
at the branch
• Strong ROI
New
G430
Avaya AuraTM Communication Manager Branch
New
Features
2.0 release
Increased scale (2,000 branches)
Addressing more branches
• G450 gateway support (to 360 users)
• New CALA, EMEA, APAC features
Connect to Contact Center
• SIP/CTI from branch allows screen
pop and end-to-end reporting
More flexible phone support
• Digital Phones, 2410, 2420
• 96xx H.323, 4690 conference phone
Additional key-hybrid features
G450 support for
CM Branch
Multimodal Session
Manager integration
in test, will be
publicly announced
by 4Q09
2Q09 cal.
 Flexible SIP branch solution for all sizes of
customer facing stores and branches
 Easy migration from existing systems
– Full key/hybrid features supported
– Start stand-alone and centrally manage; connect
to enterprise when WAN is ready
 Low TCO, central management
– Fast roll-outs for uniform branches
– Rapid announcement, configuration and routing
changes across stores/branches
– Enterprise dial-plan
– SIP trunking for branch and/or centralized
 Customer and employee applications
– Retail store partners and apps, mobility
– Connect branch to contact center
– Add centralized Voice Portal speech and video
apps to automate routine interactions
– Add centralized Modular Messaging
Avaya one-X® Agent
• IP Agent replacement
• Dynamic User Interface is easy to learn
and use
• Designed for multimedia including
video
• Agents easily
handle multiple
concurrent work
items
• Increased virtualization options extend
centralization and security
• Quick and easy access to other agents,
supervisors, and experts
• Simplified administration of roaming
profiles
• Flexible connectivity, deployment options
for in-office and remote
Shipping
Now
 Improves productivity
–
Enhanced call handling features compared to a
telephone
–
Screen-Pop using customer contextual data
–
Supported by reports off Avaya Call
Management System (CMS) and Avaya IQ
 Increases first-call resolution
–
Broadens participation via integrated
presence-based IM with recording and control
–
Increases collaboration and reduces transfers
 Lowers operational costs
–
Remote agent configuration expands the agent
resource pool, improves agent retention, and
facilitates business continuity
–
An easy-to-use, consistent user interface made
for both in office and remote users lowers agent
training costs
Avaya Unified Communications All Inclusive
“It’s all in the box”
Introduced
4Q08 cal.
 Move to latest CM and easily deploy market-leading UC ($0 or $50 /user)
 The right tools for each person’s role (per UC Consulting methodology)
Business Benefits
 Increase user productivity
 Increase customer focus
 Increase business agility
Avaya one-X®
Communicator
Avaya one-X®
Portal
Microsoft OCS
Lotus Sametime
VPN
remote
Extension
to Cellular
Avaya one-X®
Mobile
 Improve operational efficiency
 Reduce business risk and
provide business continuity
 Lower communication costs
 Lower TCO for IT
Continuous User Experience Innovation
Today
SIP 2.2 Phone API
User interface customization - Currently
this is done as a custom Rapid Response
or Web XML solution making it
unrepeatable and a drawn out customer
engagement leading to reduced customer
satisfaction.
Avaya SIP architecture has the capability
to create a native Hospitality Skin that
can be customized in the field by CSI or
customer IT departments.
SIP 2.4 Phone FW
CM Integration: Auto intercom, dial intercom
Customizability with downloadable ring tones
More Language Support
– Hebrew, Korean text input
– Arabic, Hebrew, Korean Display
Survivability with failover to
– LSP or ESS with full functionality
– Audio codes gateway with reduced
functionality.
Enhanced logging to improve maintenance
The Right Phone for Every Job
New
May
 Avaya 9670G color touch-screen
– One-touch access to people, information and
tools – just scroll and point
– Access to contacts, weather, world time,
calculator, QWERTY keyboard, and more
– Just the right number of buttons
– High quality audio and speakerphone
– Built-in Bluetooth, share mobile headsets
– Green PoE leadership: class 2 power
Now
Now
Now
 Avaya 9620L
– Cost effective, TCO: unique class 1 power
 Avaya 9650C, 9620C
– Color at every price point (now for 5 96xx models)
 Phone software productivity features
– MyPhone USB, photo display, ring tones,
answer/hold, enhanced call log, edit-dial
Costs Down - Effectiveness Up
UC for Mobile Worker Solution
 Put the Business User in Control
– End user can configure call blocking rules (ie, which callers ring through vs.
which go to messaging -- and when)
– Set up to five forwarding numbers without IT administration
(previously required in older versions)
 Intuitive, Easy-to-Use Smartphone-Style UI
– Visual voice mail representation of Modular Messaging mail box
– Click-to-dial from call log & contacts
 Partners Extend Value: Divitas Networks - Mobile Client & Middleware
– Mobile users requiring both cellular & WLAN connectivity
enjoy core CM telephony capabilities (e.g. MWI, call forwarding)
– Use of WLAN eliminates use of cellular minutes
Avaya Products
• UC Standard Edition
 Extension to Cellular
 Avaya one-X ® Mobile
 Avaya one-X ® Portal
• Avaya one-X® Speech
• MM / Speech-to-Text
Services
• Mobile Worker Assessment
• Design, Integration &
Deployment
• Remote Diagnostics
• Technical Support
• SS + Upgrades
DevConnect
Partners
• Divitas Networks
• Mutare Applications
• Nuance Applications
Group
GroupCollaboration
Collaboration
Performance Analytics
Avaya IQ
User Collaboration
Voice & Video
Telephony
Application
Enablement
Proactive
Contact
Voice Portal
Interaction Center
• Deeper Microsoft and IBM
Integrations
Call Center
• Survivable SIP
Video, Audio, Web
Conferencing
• Increased Messaging,
Conferencing, and Video
Scalability
Messaging
Agent
Speech
Mobile
Communicator
Portal
Deskphone
Delivered by a
Reference Architecture for the Future
Interaction Solutions
Presence
Integrated
Management
Session Manager
Communication Manager
Communications Infrastructure
Servers, Gateways, Virtualization, Networks
Avaya Modular Messaging 5.0
Shipping
Now
New
Features
• Multi-vendor multi-site
centralization with SIP gateways
• Dial-plan flexibility
• Mailbox length now 50 digits
• Multimodal Session Manager ready
• Now on powerful S8730 server
• Or software-only option (MAS)
• Business user features
• Up to 5000 caller applications
• Simpler zero out options
• Auto message playback (Aria TUI)
• Full Domino and Exchange support
in 5.1 (3Q09 cal.)
• Enhanced serviceability, security
 Modular Messaging Leadership
– Flexible, proven, high-scale solution
– Over 5 million users served so far
– Superior redundancy and failover
– Easiest evolution to UC for over 100 million
Octel and Intuity AUDIX users
– Powerful one-X® speech included*
– Speech-to-text from Mutare/SpinVox*
– Visual voicemail from one-X® clients
– High security, restricted client choices
 Multimodal Session Manager enhances SIP-
based Modular Messaging deployments
– Central SIP management, load balancing,
active/active geo-redundant core, route around
failures, enterprise-wide call admission control
Messaging Migration Incentive Program (MMIP)
Up to 50% off for qualified migrations
* Speech in English
Video Conferencing Delivers Proven ROI and Enriches Communications
Video Conferencing Now – Q3
Easy to use video conferencing provides alternative to
travel costs. Enables business users to drive project
speed & customer response. (Practiced by 82% of Best in
Class enterprises *.)
•Meeting Exchange delivers scalable audio conferencing and
up to 6 port ad hoc video capabilities, seamless switching to
large group video conference.
•Integration between leading Polycom video technology and
Communication Manager delivers scalability (1,000 concurrent
video calls) and Enterprise class call control capabilities
applied to video (powerful authentication, bandwidth
management, ad hoc conferencing)
•With one-X Communicator R 1.0, video collaboration is as
easy as making a phone call. Unified audio/video features
include: transfer, forward, six-party conference, hold, mute and
call coverage
•Expanding capabilities in Q3
•
Manage content with Video recording and streaming,
for point-to-point and multi-point calls
•
Extend video beyond the enterprise to remote
executives, partners, customers and branches with
NAT/FW traversal appliance
*Aberdeen Group. ‘Being in 2 Places at Once’, Dec. 2008
Video conferencing
within Unified
Communications
• Special Olympics utilizes
One-X Communicator over 7
venues
• A major consulting firm saves
$1M per month in travel by
using Avaya video
• Over 16,000 group video
endpoints sold by Avaya
Video in Q4 FY 09
• one-X Communicator SIP
• Retail Video Kiosk solution
for in-store customer support
• Further integration with CM
NG in areas of user
experience such as addition
of Wide band audio, one
touch access to conferencing
and SIP Video support.
UCS FY09: Target Focus & Proof Points
TCO
Customer
Agility
 Enable businesses to do more while lowering costs
–
Increase user productivity with common presence (Intelligent
Presence Server). Gartner reports 1st call access is 90%+ with presence vs 33% without.
• Across one-X access applications
• Within combined MS & Avaya environments
–
Reduce operating and travel costs with Meeting Exchange, Avaya Video Telephony
• Bring conferencing in-house with scalable, easy-to-use tools. Our experience shows that the average customer sees
ROI in 6 mos. when deploying audio conferencing internally vs. using external services.
• Use video to facilitate workforce collaboration (available in UC ROI tool Mar)
–
Show value of the end-to-end Avaya UC portfolio by enabling end-user capability via Modular Messaging and
other one-X portfolio elements through UC All Inclusive included with CM Enterprise Edition and for value price of
$50 per users of Standard Edition.
 Add value with new capabilities while leveraging existing investments
–
–
–
–
–
Core communications packaged for scalable, consolidated and easier-to-manage deployments in Communications
Manager “Next Generation” (CM NG)
Increased scalability with smaller footprint / lower energy requirements in CM NG, Modular Message, and Branch
Collaboration tools that integrate into IBM & MS environments including IPS, MX, MM
Messaging enhancements for large, multi-site customers in Modular Messaging
Cost effective, survivable very-small-branch solutions based on the Survivable Intelligent Edge solution
 Make products easy to sell, buy & to use
Avaya Aura™ Naming Usage
Full proper name for standalone or initial use where
context is not already established
Follow-on and common usage when
context has been established. Unless
shown, “Avaya” cannot be a prefix
here.
Abbrev. –
only to be
used in PP /
diagrams
Avaya Aura™
Avaya Aura™
none
Avaya Aura™ Communication Manager
Communication Manager
CM
Avaya Aura™ Session Manager
Session Manager
SM
Avaya Aura™ SIP Enablement Services
SIP Enablement Services
SES
Avaya Aura™ Communication Manager Messaging
CM Messaging
CMM
Avaya Aura™ Presence Services
Presence Services
PS
Avaya Aura™ Application Enablement Services
Application Enablement Services
AES
Avaya Aura™ System Manager
System Manager
SMGR
Avaya Aura™ Media Services (not being announced in March)
Media Services
Avaya Aura™ System Platform (not being announced in March)
System Platform
Other related solutions
Avaya one-X®
Avaya one-X® Portal (etc for other family components)
Avaya one-X® (“one-X” alone not allowed)
none
one-X Portal
none
Site Administration
SA
Avaya Integrated Management
Site Administration (etc for other family components)
CONFIDENTIAL © 2009 Avaya Inc. All rights reserved.
33
thank you
Jojo Abundancia
jabun@avaya.com
© 2009 Avaya Inc. All rights reserved.
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