YouSee BusinessPartner Conf. Product Roadmap Presentation Jojo Abundancia Solutions Manager Reference Architecture for the Future Business User Collaboration & Interaction Applications Core Communication Services Communication Infrastructure Enterprise, Service Provider and 3rd Party Multivendor Integration Performance Analytics End to End Management, Security and Serviceability Intelligent Access & Enterprise Application Integration Performance Analytics Avaya IQ User Collaboration Group Collaboration Voice & Video Telephony Application Enablement Proactive Contact Voice Portal Interaction Center Call Center Video, Audio, Web Conferencing Messaging Agent Speech Mobile Communicator Portal Deskphone Delivered on Foundational Avaya products Today Interaction Solutions Presence Integrated Management Session Manager Communication Manager Communications Infrastructure Servers, Gateways, Virtualization, Networks FY 09 1st Half Focus: Aggressively Drive Value for the End User Enable businesses to do more while lowering costs • Increase end user productivity with one-X access applications, common presence across modes • Show value of the end to end Avaya UC portfolio by enabling end user capability to control conferencing and messaging • Reduce travel & operating costs, bring conferencing in house with scalable, easy to use collaboration tools Make products easy to • Buy – All Inclusive bundles to simplify licensing and economically drive adoption • Use – UC Knowledgebase to enable quick and easy access for end users to maximize productivity from one-X access applications FY 09 2nd Half Release: Enable Business Productivity and Operating Expense Reductions Add value with new capabilities while leveraging existing investments and integrating into the customers environment • Increased scalability with smaller footprints and lower energy requirements in Communications Manager, Messaging, and Branch • Core communications packaged for scalable, consolidated and easier to manage deployments in Communications Manager “Next Generation” • Messaging enhancements for large, multisite customers • Cost effective, survivable very small branch solutions Video to increase worker collaboration while reducing travel expenses • For all: In high definition group experiences and for the desktop user Avaya Aura™ 2Q09 cal. Avaya one-X® UC All Inclusive Communication Manager Application Enablement Presence Integrated Management Multimodal Session Manager Avaya Aura Scalable voice & video foundation SIP + Presence + Web Services Open multi-vendor integration Midsize to largest enterprise Single-site, branches, multi-site Easy to purchase, install and manage holistically Evolutionary path protecting existing investments Comprehensive support and remote management services Revolution in Communications Architecture Collaboration Apps Avaya Apps Integrated Avaya <New Name> Business Apps New York Contact Center Data Centers Video Apps New York SIP Trunking Avaya Aura Session Manager Enterprise Network Contact Center Chicago Chicago Cisco Cisco Rome Avaya Contact Center London Nortel Hong Kong Siemens Frankfurt Mumbai Rome Avaya Users anywhere Contact Center London Nortel Hong Kong Siemens Mumbai Frankfurt Flexibly connect users, applications and systems enterprise-wide Avaya AuraTM Session Manager Reducing costs while Simplifying Communications Multi-vendor PBXs SIP Trunks SIP Gateways SIP Voice & Video Telephony Application Enablement SIP Presence Session Manager Session Manager Integrated Management Communication Manager SIP SIP Communication Manager WAN and PSTN CM Branch Edition (Distributed (Distributed Office) Office) Session Manager (Q3) •Centralizes dial plans •Policy based session routing •Load balances sessions •Sequences calls for the user •Apps deployed by users •Scales across geos & to 250,000+ Beta Testing well Underway • High tech firm with retail outlets using now to load balance traffic and centralize administration, looking toward adding applications. • Multi-national bank using to consolidate administration and to save costs. • Heavy equipment vendor using to bring multi-vendor infrastructure under a common routing and administration plan. Sales Training – not for customer use with pricing Provide a full quote with hardware, support, and any additional applications Avaya Aura™ Packaging and Pricing Avaya Aura™ Editions Software* – all hardware and support is additional Avaya Aura™ Communication Manager Branch Edition Global GA May 2009 Standard Edition Enterprise Edition Branch 2.0 Standard 5.2 Enterprise 5.2 Avaya Aura™ Session Manager (new) 4Q09 cal. Avaya Aura™ System Manager (new) 2Q10 cal. Avaya Aura™ SIP Enablement Services Avaya Aura™ Communication Manager Messaging Branch 500 users included 500 users included (Built-in, can also add Modular Messaging) Avaya Aura™ Application Enablement Services - CTI Avaya Aura™ Application Enablement Services - UC Avaya Aura™ Presence Services Avaya one-X® – UC All Inclusive Avaya one-X® Mobile, Avaya one-X® Portal, Avaya one-X® Communicator, Microsoft OCS and IBM Lotus Sametime integration, Extension to Cellular, VPNremote deskphone license Avaya Integrated Management (as appropriate for Edition) List price US$ depending on volume Bundles for S8300/S8400 also available - included - available for fee * - see back-up slides for details +$50k / Instance Branch + $ licenses + $ licenses Extension to Cellular and IP Softphone available. Consider Standard/Enterprise Edition for full UC All Inclusive +$50 / User $100/user $165-320/user $265-420/user What’s in it for Mid-market? While new architecture capabilities like Session Manager tend to start with more strategic customers, they provide vision and move down-market rapidly This next generation release also has many immediate mid-market benefits Communication Manager 5.2 2Q09 cal. CM Messaging on S8510 up to 2400 users New modular G430 gateway for up to 150 users New low-cost SIP gateway survivability choices for small remote locations ESS capability for S8400 extends value of that platform New 96xx phones – especially the cost-effective energy-efficient 9620L UC All Inclusive – UC for just $50 per user with Standard Edition HP ProCurve Alliance for networking solutions Contact Center Express 4.0 March 09 Unified multimedia inbound, outbound, reporting & desktop up to 300 agents HP ProCurve ONE Alliance with Avaya Available today! Cost-effective choices for customers Fastest growing networking vendor Fully voice-ready and tested with Avaya communications solutions Design, implementation and support from HP Technology Services Network Solutions Group January 2009 ONE Alliance: development of Avaya solutions running on ProCurve zl Linux module (available late 2009) Now Avaya AuraTM Communication Manager 5.2 New Features Increased SIP scale (18,000 /server) Smaller footprint configurations driving lower TCO • S8730 connect to G.248 gateways • New midsize configurations in 2H09 New gateway choices • Modular G430 gateway (to 150 users) • Small branch survivable SIP gateways and phones (~10 users) CM Messaging on S8510 (to 2400) ESS capability on S8400 New 96xx phones G430 with modular expansion Small branch survivable SIP gateway 2Q09 cal. Ongoing evolution of rich capabilities – Straight-forward upgrade – Can be deployed as-is with new Presence, Multimodal Session Manager and other capabilities added as needed – Continue to deploy with Avaya S8xxx servers, Gxxx gateways and all phones – New choices for all branch sizes Video as easy as a phone call – Integrated control of Avaya one-X® Communicator, Polycom and Tandberg New extended architecture – New “SIP-ISC feature server” integration with Multimodal Session Manager – SIP integration of many CMs, third-party PBXs, central trunks Intelligent Branch Solutions Branch Edition CUSTOMER FACING STORES & BRANCHES Standard Edition Enterprise Edition BACK OFFICE / KNOWLEDGE WORKERS • Packaged branch solution • Very small branches • Small to large for 2–360 users • Applications to improve customer experience • Easy central management • Fast rollout to thousands of uniform branches • Low TCO + growing ROI New Features 2-10 users • New low cost SIP gateways (AudioCodes) • Cisco ISR SIP interoperability • Basic Survivability • Central UC apps • Low TCO New branches 10-450 users • Scalable gateways • Advanced survivability • Central UC apps • Contact Center agents at the branch • Strong ROI New G430 Avaya AuraTM Communication Manager Branch New Features 2.0 release Increased scale (2,000 branches) Addressing more branches • G450 gateway support (to 360 users) • New CALA, EMEA, APAC features Connect to Contact Center • SIP/CTI from branch allows screen pop and end-to-end reporting More flexible phone support • Digital Phones, 2410, 2420 • 96xx H.323, 4690 conference phone Additional key-hybrid features G450 support for CM Branch Multimodal Session Manager integration in test, will be publicly announced by 4Q09 2Q09 cal. Flexible SIP branch solution for all sizes of customer facing stores and branches Easy migration from existing systems – Full key/hybrid features supported – Start stand-alone and centrally manage; connect to enterprise when WAN is ready Low TCO, central management – Fast roll-outs for uniform branches – Rapid announcement, configuration and routing changes across stores/branches – Enterprise dial-plan – SIP trunking for branch and/or centralized Customer and employee applications – Retail store partners and apps, mobility – Connect branch to contact center – Add centralized Voice Portal speech and video apps to automate routine interactions – Add centralized Modular Messaging Avaya one-X® Agent • IP Agent replacement • Dynamic User Interface is easy to learn and use • Designed for multimedia including video • Agents easily handle multiple concurrent work items • Increased virtualization options extend centralization and security • Quick and easy access to other agents, supervisors, and experts • Simplified administration of roaming profiles • Flexible connectivity, deployment options for in-office and remote Shipping Now Improves productivity – Enhanced call handling features compared to a telephone – Screen-Pop using customer contextual data – Supported by reports off Avaya Call Management System (CMS) and Avaya IQ Increases first-call resolution – Broadens participation via integrated presence-based IM with recording and control – Increases collaboration and reduces transfers Lowers operational costs – Remote agent configuration expands the agent resource pool, improves agent retention, and facilitates business continuity – An easy-to-use, consistent user interface made for both in office and remote users lowers agent training costs Avaya Unified Communications All Inclusive “It’s all in the box” Introduced 4Q08 cal. Move to latest CM and easily deploy market-leading UC ($0 or $50 /user) The right tools for each person’s role (per UC Consulting methodology) Business Benefits Increase user productivity Increase customer focus Increase business agility Avaya one-X® Communicator Avaya one-X® Portal Microsoft OCS Lotus Sametime VPN remote Extension to Cellular Avaya one-X® Mobile Improve operational efficiency Reduce business risk and provide business continuity Lower communication costs Lower TCO for IT Continuous User Experience Innovation Today SIP 2.2 Phone API User interface customization - Currently this is done as a custom Rapid Response or Web XML solution making it unrepeatable and a drawn out customer engagement leading to reduced customer satisfaction. Avaya SIP architecture has the capability to create a native Hospitality Skin that can be customized in the field by CSI or customer IT departments. SIP 2.4 Phone FW CM Integration: Auto intercom, dial intercom Customizability with downloadable ring tones More Language Support – Hebrew, Korean text input – Arabic, Hebrew, Korean Display Survivability with failover to – LSP or ESS with full functionality – Audio codes gateway with reduced functionality. Enhanced logging to improve maintenance The Right Phone for Every Job New May Avaya 9670G color touch-screen – One-touch access to people, information and tools – just scroll and point – Access to contacts, weather, world time, calculator, QWERTY keyboard, and more – Just the right number of buttons – High quality audio and speakerphone – Built-in Bluetooth, share mobile headsets – Green PoE leadership: class 2 power Now Now Now Avaya 9620L – Cost effective, TCO: unique class 1 power Avaya 9650C, 9620C – Color at every price point (now for 5 96xx models) Phone software productivity features – MyPhone USB, photo display, ring tones, answer/hold, enhanced call log, edit-dial Costs Down - Effectiveness Up UC for Mobile Worker Solution Put the Business User in Control – End user can configure call blocking rules (ie, which callers ring through vs. which go to messaging -- and when) – Set up to five forwarding numbers without IT administration (previously required in older versions) Intuitive, Easy-to-Use Smartphone-Style UI – Visual voice mail representation of Modular Messaging mail box – Click-to-dial from call log & contacts Partners Extend Value: Divitas Networks - Mobile Client & Middleware – Mobile users requiring both cellular & WLAN connectivity enjoy core CM telephony capabilities (e.g. MWI, call forwarding) – Use of WLAN eliminates use of cellular minutes Avaya Products • UC Standard Edition Extension to Cellular Avaya one-X ® Mobile Avaya one-X ® Portal • Avaya one-X® Speech • MM / Speech-to-Text Services • Mobile Worker Assessment • Design, Integration & Deployment • Remote Diagnostics • Technical Support • SS + Upgrades DevConnect Partners • Divitas Networks • Mutare Applications • Nuance Applications Group GroupCollaboration Collaboration Performance Analytics Avaya IQ User Collaboration Voice & Video Telephony Application Enablement Proactive Contact Voice Portal Interaction Center • Deeper Microsoft and IBM Integrations Call Center • Survivable SIP Video, Audio, Web Conferencing • Increased Messaging, Conferencing, and Video Scalability Messaging Agent Speech Mobile Communicator Portal Deskphone Delivered by a Reference Architecture for the Future Interaction Solutions Presence Integrated Management Session Manager Communication Manager Communications Infrastructure Servers, Gateways, Virtualization, Networks Avaya Modular Messaging 5.0 Shipping Now New Features • Multi-vendor multi-site centralization with SIP gateways • Dial-plan flexibility • Mailbox length now 50 digits • Multimodal Session Manager ready • Now on powerful S8730 server • Or software-only option (MAS) • Business user features • Up to 5000 caller applications • Simpler zero out options • Auto message playback (Aria TUI) • Full Domino and Exchange support in 5.1 (3Q09 cal.) • Enhanced serviceability, security Modular Messaging Leadership – Flexible, proven, high-scale solution – Over 5 million users served so far – Superior redundancy and failover – Easiest evolution to UC for over 100 million Octel and Intuity AUDIX users – Powerful one-X® speech included* – Speech-to-text from Mutare/SpinVox* – Visual voicemail from one-X® clients – High security, restricted client choices Multimodal Session Manager enhances SIP- based Modular Messaging deployments – Central SIP management, load balancing, active/active geo-redundant core, route around failures, enterprise-wide call admission control Messaging Migration Incentive Program (MMIP) Up to 50% off for qualified migrations * Speech in English Video Conferencing Delivers Proven ROI and Enriches Communications Video Conferencing Now – Q3 Easy to use video conferencing provides alternative to travel costs. Enables business users to drive project speed & customer response. (Practiced by 82% of Best in Class enterprises *.) •Meeting Exchange delivers scalable audio conferencing and up to 6 port ad hoc video capabilities, seamless switching to large group video conference. •Integration between leading Polycom video technology and Communication Manager delivers scalability (1,000 concurrent video calls) and Enterprise class call control capabilities applied to video (powerful authentication, bandwidth management, ad hoc conferencing) •With one-X Communicator R 1.0, video collaboration is as easy as making a phone call. Unified audio/video features include: transfer, forward, six-party conference, hold, mute and call coverage •Expanding capabilities in Q3 • Manage content with Video recording and streaming, for point-to-point and multi-point calls • Extend video beyond the enterprise to remote executives, partners, customers and branches with NAT/FW traversal appliance *Aberdeen Group. ‘Being in 2 Places at Once’, Dec. 2008 Video conferencing within Unified Communications • Special Olympics utilizes One-X Communicator over 7 venues • A major consulting firm saves $1M per month in travel by using Avaya video • Over 16,000 group video endpoints sold by Avaya Video in Q4 FY 09 • one-X Communicator SIP • Retail Video Kiosk solution for in-store customer support • Further integration with CM NG in areas of user experience such as addition of Wide band audio, one touch access to conferencing and SIP Video support. UCS FY09: Target Focus & Proof Points TCO Customer Agility Enable businesses to do more while lowering costs – Increase user productivity with common presence (Intelligent Presence Server). Gartner reports 1st call access is 90%+ with presence vs 33% without. • Across one-X access applications • Within combined MS & Avaya environments – Reduce operating and travel costs with Meeting Exchange, Avaya Video Telephony • Bring conferencing in-house with scalable, easy-to-use tools. Our experience shows that the average customer sees ROI in 6 mos. when deploying audio conferencing internally vs. using external services. • Use video to facilitate workforce collaboration (available in UC ROI tool Mar) – Show value of the end-to-end Avaya UC portfolio by enabling end-user capability via Modular Messaging and other one-X portfolio elements through UC All Inclusive included with CM Enterprise Edition and for value price of $50 per users of Standard Edition. Add value with new capabilities while leveraging existing investments – – – – – Core communications packaged for scalable, consolidated and easier-to-manage deployments in Communications Manager “Next Generation” (CM NG) Increased scalability with smaller footprint / lower energy requirements in CM NG, Modular Message, and Branch Collaboration tools that integrate into IBM & MS environments including IPS, MX, MM Messaging enhancements for large, multi-site customers in Modular Messaging Cost effective, survivable very-small-branch solutions based on the Survivable Intelligent Edge solution Make products easy to sell, buy & to use Avaya Aura™ Naming Usage Full proper name for standalone or initial use where context is not already established Follow-on and common usage when context has been established. Unless shown, “Avaya” cannot be a prefix here. Abbrev. – only to be used in PP / diagrams Avaya Aura™ Avaya Aura™ none Avaya Aura™ Communication Manager Communication Manager CM Avaya Aura™ Session Manager Session Manager SM Avaya Aura™ SIP Enablement Services SIP Enablement Services SES Avaya Aura™ Communication Manager Messaging CM Messaging CMM Avaya Aura™ Presence Services Presence Services PS Avaya Aura™ Application Enablement Services Application Enablement Services AES Avaya Aura™ System Manager System Manager SMGR Avaya Aura™ Media Services (not being announced in March) Media Services Avaya Aura™ System Platform (not being announced in March) System Platform Other related solutions Avaya one-X® Avaya one-X® Portal (etc for other family components) Avaya one-X® (“one-X” alone not allowed) none one-X Portal none Site Administration SA Avaya Integrated Management Site Administration (etc for other family components) CONFIDENTIAL © 2009 Avaya Inc. All rights reserved. 33 thank you Jojo Abundancia jabun@avaya.com © 2009 Avaya Inc. All rights reserved. 34