Employee Development
• Development refers to assessments of
personality and abilities that help
employees prepare for the future.
Comparison Between Training &
Development
 Focus
 Use of Work
Experiences
 Goal
 Participation
Training
Development
Current
Future
Low
High
Preparation for
current job
Preparation
for changes
Required
Voluntary
Approaches to Employee
Development
• Formal education programs include off-site
programs designed specifically for the
company’s employees, short courses
offered by consultants
• Team Golf
• Strategic Planning
Assessment
• Assessment involves collecting
information and providing feedback to
employees about their behavior,
communication style or skills.
– Myers-Briggs Type Indicator – it is the most
popular psychological test for employee
development
Assessment Center
• Assessment Center is a process in which multiple
raters or evaluators (also known as assessors)
evaluate employees’ performance on a number of
exercises.
• Types of exercises used in Assessment Centers:
– Leaderless group discussion
– In-basket
– Role plays
Benchmarks & Performance appraisals
and 360 degree feedback system.
• Benchmark is an instrument designed to
measure important factors in being a
successful manager
• Performance appraisals and 360 degree
feedback system.
– Performance appraisal is the process of
measuring employees’ performance.
Job Experiences & Job
Enlargement
• Job experiences refer to relationships, problems,
demands, tasks, or other features that employees
face in their jobs.
– Most employee development occurs through job
experiences
• Enlarging the current job
–
–
–
–
Job rotation
Transfers, promotions, & downward moves
Downward move
Externship
Interpersonal Relationships
• Interpersonal relationships
– Mentoring – a mentor is an experienced,
productive senior employee who helps
develop a less experienced employee (the
protégé)
Coaching Relationships
• A coach is a peer or manager who works
with an employee to motivate him, help
him develop skills, and provide
reinforcement and feedback.
Development Planning Process
• Needs Assessment
• Outcomes
• Training methods
• Evaluation and followup