Interpersonal communication
It’s a full body workout
Communication permeates everything we do, from the time
we get up in the morning until we go to bed at night. Whether
it’s a quick glance at a co-worker, or a presentation made to
a workgroup, those around us are continually picking up the
messages and “communication” we send out verbally and
especially non-verbally.
What you’ll learn
In this course, you will learn about the elements of verbal and non-verbal
communication and learn techniques to improve communication skills in both
day-to-day and stressful situations.
By the end of this course, you will:
•Understand the three parts of a message and how they combine to communicate
in interpersonal encounters
•Have a better understanding of your own interpersonal style, the style of others,
and how to use this understanding to improve communication, co-operation and
effectiveness
•Have a better understanding of the dynamics of interpersonal communication
•Have learned and practiced basic interpersonal communication skills such as active
listening and asking powerful questions
Who should take this course?
In a word? Everyone. How well you communicate with others affects how well you
function in your job, your interpersonal relationships and in life. Research has shown
that your ability to communicate effectively is a better indicator of workplace success
than your technical knowledge is! This course is designed for anyone who interacts
with other people at work and socially.
Course outline
This course looks broadly at interpersonal communication, including both verbal and
non-verbal, as well as active listening. Topics include the following:
About communication
•What is communication? What is necessary for communication to take place?
•How good a communicator are you? A simulation exercise.
•Communicating at work: the human/business model.
Three parts of a message
•Body language
•Tone of voice
•Words
Interpersonal communication
It’s a full body workout
What’s your style?
•Understanding your personal style
•How personal style affects communication
•Communicating effectively with different styles
Emotional intelligence
•What is it? What’s the big deal?
•The four skills of EI
•EI and the human/business model of communication
Skills of a good communicator
•Non-verbal communication skills, discussion and exercises
•Active listening techniques, discussion and exercises
•Powerful questions and why they matter
•Anatomy of a powerful question