Disruptive Innovation Week # 5 Recognizing the Potential of an Innovation Think Bubbles (Quizzing to understand the customers’ experiential context pp. 50-56) Instructor: J. Christopher Westland, Professor, ISMT Time: Tue & Thu 1:30pm-2:50pmVenue: Rm. 4333Duration: 5 Sep – 7 Dec Text. McGrath & MacMillan, The Entrepreneurial Mindset, HBS Press 2000 Contact: Office: 852 2358 7643 Email: westland@ust.hk Fax: 852 2358 2421 URL: http://teaching.ust.hk/~ismt302/ Background Theory (Recap) Who Profits from Innovations? (Teece) Two factors are instrumental to profiting from an innovation Imitability and Complementary Assets Complementary Assets Free or Unimportant Profit is Difficult Tightly held Holder of complementary assets High Imitability Inventor Inventory or party with bargaining power Low What Knowledge underpins an Innovation (Abernathy-Clark) Two kinds of knowledge underpin an innovation Technological Market Incumbents Fail when they Fail to “Get” one or the other type of Knowledge Technical Capabilities Preserved Regular Destroyed Revolutionary Preserved Market Capabilities Niche Architectural Destroyed What Knowledge underpins an Innovation (Henderson-Clark) Products are made up of components (even services) There exist two kinds of relevant knowledge Component Architectural Architectural Knowledge Preserved Incremental Destroyed Architectural Preserved Component Knowldge Modular Radical Destroyed Dynamic Models of Innovation In the previous models Only the invention or market commercialization changes All else is fixed in time In Dynamic Models The characteristics of the Environment and Product Change over time Utterback-Abernathy Dynamic Model Three Phase (stage) Model Fluid phase Transitional phase Mainly lab based or custom applications of technology Standardization of components, and consumer-producer interaction lead to dominant design Specific phase Products built around the dominant design proliferate; innovation is incremental State of Evolution of Tech Era of Ferment High Uncertainty High influence of nontechnical factors Era of Incremental Change Medium Uncertainty High influence of nontechnical factors High Complexity Little Uncertainty Low influence of nontechnical factors Near Certainty Nontechnical factors may be ignored Low Some Thoughts: The sort of People a Firm Needs to Hire in order to Innovate? Idea Generators Gatekeepers & Boundary Spanners Sell the innovation to the firm Sponsors (Coach, Mentor) Conduits for knowledge from other firms and labs Champions (Entrepreneurs, Evangelists) Can sift through large quantities of technological and market data to identify ‘innovations’ Senior level manager who provides behind the scenes support, access to resources, and protection from political foes Project Managers Planners with discipline; one-stop decision making shop The Importance of Organization Structure To be successful a firm’s organizational structure has to effectively coordinate and integrate: R&D activities with Marketing activities How does 3M do this? How would you do this at your firm? The Innovator’s Dilemma Recap: Disruptive Innovation and The Attacker's Advantage Disruptive Innovations They are (1) Architectural; and (2) Radical Architectural Knowledge Technical Capabilities Preserved Regular Preserved Destroyed Revolutionary Preserved Incremental Destroyed Architectural Market Capabilities Niche Architectural Preserved Component Knowldge Destroyed Modular Radical Destroyed Basic Concept: Technology Acceleration fosters Attack from Below 60000 Cost/MIPS 50000 40000 30000 20000 10000 0 1 2 3 4 Moore’s Law, Gilder’s Law, etc. Make 5 6 7 9 10 11 Tim e rapidly accelerating technology ‘free’ at some point in the future Differentiates The 8 between sustainable and disruptive so called ‘innovators dilemma’ 12 13 14 Giovanni Dosi’s “Technology Trajectories” And the Attack from Below Industry Dynamics: Technology’s impact on Substitutes Between 1976 and 1995 129 Disk drive manufacturers entered the market 109 Disk drive manufacturers exited Example: Four Stages in Technological Substitution Digital Cameras Four Stages in Technological Substitution Digital Cameras Disruptive Innovation in Disk Storage Example: Disk Storage Storage Pre-1950: IBM M80 Sorter and M77 Collator Storage 5 MB in 1952 5-10 Megabytes in 1973 (14”) Shrink …shrink … shrink 20MB Seagate (5.25”) c. 1986 100MB Conner (3.5”) c. 1990 1000MB IBM (1”) c. 2000 Darwin Rules Between 1976 and 1995 1970s (after DL/1) Conner, etc. 1989+ (2.5” Winchester) Seagate, Miniscribe, Computer Memories, Intl. Memories 1987+ (3.5” Winchester) Shugart Assoc., Micropolis, Priam, Quantum 1985+ (5.25” Winchester) Plug Compatible and OEM IBM,Diablo, CDC, DEC, Storage Tech, Ampex 2/3rds never introduced 8” drives 1980s (8” Winchester) 129 Disk drive manufacturers entered the market 109 Disk drive manufacturers existed Prarietek, etc. 1992+ (1.8” Winchester) … and so forth Tech Trajectories Disk Capacity Demanded vs. Capacity Supplied The Industry Dynamics of ‘Attack from Below’ 1. Technology Cost-to-Performance accelerates 1. 2. 2. Substitute products accelerate on new performance parameters 1. 2. 3. At an exponential rate With a constant year-on-year growth Creating a sneak attack At the low profitability end of an established firm’s market As substitute technologies accelerate, they consume all of the market of established firms 1. Driving previously successful firms out of business Technologies that ‘Shrink’? Cost-to-performance acceleration How did the ‘Big Guys’ fare? Defeated firms were not stupid They were held captive by their customers While new entrants tooled for new markets And in the process consumed old markets The only way to manage this successfully … … is Darwinian evolution Successful Transition through Creative Disruption Control Data Conner for 5.25” 60% of 14” market from 1965-82 Missed the 8” market Set up 8” production in Oklahoma city, for successful entry Spin-off from Seagate and Miniscribe Compaq pushed their market Quantum retains 80% of spin-off Plus Development Corp (for 3.5” drives) Plus consumes Quantum 1994 largest producer in world Micropolis: Transition by Managerial Force Founded in 1978 by Stuart Mabon for 8” drives 1982, Mabon read the trajectories, and retooled for 5.25” They walked away from existing customers and nearly broke the firm More Disruptive Change Incumbents fail to innovate Because they spend too much time listening to their existing customers Here’s an example from the Excavator Industry Caterpillar and the Mechanical Excavator Industry Cable-driven Steam Shovel Mnfd by Osgood General The first upheaval Steam shovels (mechanical excavators) were invented in the early 1800s The first great upheaval occurred in the 1920s When gasoline replaced steam as a power source 23 of the 25 largest makers of steam shovels Successfully negotiated the transition to gasoline power There were also around 20 new entrants And innovation continued with diesel and electric power The second upheaval Hydraulics developed for aircraft in WWII Percolated into industry throughout the 1950s-60s Replaced cables Only 4 of the top 30 excavator manufacturers in the 1950s survived this transition into the 1970s The new diesel-hydraulic entrants included: Caterpillar As well as John Deere, Drott, Ford, International Harvester, Hitachi, Komatsu, Case, Bamford, Poclain What happened? How did Cat get its start? Hydraulics The first hydraulic excavator was developed in 1947 Limited by the power and strength of available hydraulic pumps’ seals, the capacity of early machines was minuscule And of no use in the major markets Excavation Sewer contracting Entrants like Cat developed new applications for their small capacity hydraulic excavator As attachments for the back of small industrial and farm tractors They called them ‘backhoes Useful to residential contractors, farmers, etc. to dig narrow ditches for sewer, cable, etc. Jobs done by hand in the past and too small for the imprecise cable driven excavators Stealthy Cat Entrants like Cat developed new metrics to advertise their products Rather than measuring the quantity of earth that could be moved Their product literature emphasized as the cable-driven manufacturers advertised Shovel width (narrow being better for contractors) Speed and maneuverability of the tractor So the bigger companies like Link Belt Didn’t even perceive Caterpillar as a competitor Because they spoke a different language To different customers Hydraulics and Performance Trajectories in the Mechanical Excavator Market Caterpillar’s Climb By 1974, the hydraulic excavators Had the muscle to lift 10 cubic yards of dirt A rate of improvement that outstripped demand in any of the excavator markets In contrast, the largest makers of cable-driven excavators Bucyrus Erie and Northwest Engineering Built better cable-driven machines, for their most profitable customers Because to do otherwise was not profit-maximizing They logged record profits until 1966 When hydraulic excavators rapidly took over all the excavation markets Two Tragedies (1) Not reaching your goal (2) Reaching your goal Once a goal is reached Direction is lost Until another goal is set Encore Problem: Once you’ve succeeded, How do you convince others that your success is ‘sustainable’ and not just luck New Entrants went Hydraulic Major companies never introduced a successful hydraulic excavator Why Cable went Bust Once both cable-driven and hydraulic-driven excavators could satisfy all of the mainstream markets Excavation contractors no longer needed to base their choice of equipment Both were good enough, and cable vs. hydraulic became irrelevant Contractors found that hydraulic machines were much less prone to breakdowns on which had longer reach and greater bucket capacity than cable-driven excavators Not to mention the loss of life and limb resulting from a cable snapping Cable’s demise was not due to poor knowledge or strategy How Japanese Manufacturers Sneaked up on Cat Entrants like Komatsu developed new metrics to advertise their products Caterpillar measured Komatsu’s product literature emphasized That Komatsu equipment needed far less service Making them less dependent on their local dealer Since Caterpillar’s strength was its dealer network Amount of earth moved Shovel width (narrow being better for contractors) Speed and maneuverability of the tractor Komatsu’s new and distinctive strategy Disrupted their customer reach Kept customers out of Cat’s showrooms And convinced customers that this was good Caterpillar didn’t perceive Komatsu as a major competitor Because they spoke a different language To different customers Some Lessons an Heuristics From the Back-Hoe Industry How Knowledge Failures Lead to Competitive Failures Heuristics Thoughts on Innovation Obsolescence Affected by 3 factors: Quality Style Quality Functionality Everything grows obsolete Functionality Just at different rates The opposite of Technology Acceleration Style Efficiency vs. Effectiveness Efficiency = Doing Things Right i.e., with minimum use of resources Effectiveness = Doing ‘Right’ Thing i.e., doing the high priority tasks first Red Queen’s Challenge When you have to run as fast as possible to stay in one place A normal state of affairs today With short product life cycles With global entry of competitors Sources of Innovations What kinds of sources exist? Where do you find innovations? Two Sources of Innovation (Eric von Hippel) Functional (functional relationship through which firms and individuals derive benefits from innovation, e.g., customer or manufacturer) Where do the innovations come from? Do they come from within the firm or from someplace else? Where exactly within the firm? Circumstantial (under what circumstances will they benefit) Under what circumstances can one expect innovation? When can one expect innovation? Functional Sources of Innovation Handset Makers 1. 2. 3. 4. 5. Internal to Value Map (bubbles) External Value Map (boxes) Competitors & related industries University, government & private labs Other nations / regions 3rd party Applications Developers cost: 70 million pounds annual; 703 employees Co st of pr ov id in g These costs tend to be relatively fixed, recurring annual costs Captive relationships tend to be contractual (compare to Palm O/S) The entire market (HW, SW, Telecom Networks) is driven by "killer" applications fu Ca pti ve nc tio ns es enu Rev sing n e Lic Symbian O/S Ca ptiv e Programming / Sales operations Mobile Network Operators (600, though 10 control 50% subscribers These revenues tend to grow by the square of the MNOs subscriber base ‘Complementarity of several sources may amplify and accelerate innovation The last two sources are strongly influenced by society and governments Social characteristics that promote innovation and success at a commercial level? Prior experience tells us that societies which: operate, manage and build instruments of production create, adapt and master new technologies impart expertise and knowledge to the young choose people for jobs by competence and relative merit promote and demote on basis of performance encourage initiative, competition and emulation let people to enjoy and employ the fruits of their labor, enterprise and creativity (adapted from David Landes (1998) The Wealth and Poverty of Nations, New York: Norton, chapters 27-29) Government has a role to play Where innovation has flourished in the past, the government does the following: encourage saving and investment enforce rights of contract secure rights of personal liberty against tyranny and crime provide stable government, though not necessarily democratic provide responsive government provide no rents or favors for government position have governments that are moderate, efficient and ungreedy Direct government involvement in innovation tends to favor the creation and maintenance of powerful, conservative, expensive scientific bureaucracies which rob would-be innovators of scarce talent .e.g., Sematech, MITI, Malaysian projects, US Aerospace and NASA, European Space Agency. (adapted from Landes’ The Wealth and Poverty of Nations ) Circumstantial Sources of Innovation Planned firm activities Serendipity (fortunate accidents) Change (creative destruction) For Example: Consider the Electric Lighting Innovation Thomas Alva Edison didn’t invent the lightbulb Humphry Davy, an English chemist, invented the first electric light in 1809 Joseph Wilson Swan, an English physicist, was the first person to invent a practical and longer-lasting electric lightbulb in 1878 But new technology Offered new customers Substituting for gas and arc lighting … and a new competitor Edison’s System “all parts of the system must be constructed with reference to all other parts,, since in one sense, all the s form one machine part 1878 - Thomas Alva Edison, referring to an electrical grid in his article on the phonograph in the North American Review Edison and his team of engineers in Menlo Park, N.J., spent years building the entire electric system, from light sockets and safety fuses to generating facilities and the wiring network. Edison beat all his predecessors at one crucial task: managing the whole process of innovation, from light-bulb moment to final product Edison’s Strategy Develop the working DC system When George Westinghouse introduced a superior AC system Protect it with patents He attacked with a smear campaign He eventually switched to AC systems when customers demanded Microsoft’s O/S Innovation The most profitable innovation in history Linking & Leveraging Strategy Get the business Create the standard Leverage the business Crush the competition An Early Competitor Case Study in MS-DOS MS purchased Seattle Computer Products' QDOS for Quick and Dirty Operating System (written by Tim Paterson) Written as a version of CP/M, with 4000 lines of assembler. IBM tested Gates’ cleaned up MSDOS 1.0, finding well over 300 bugs, and decided to rewrite the program This is why PC-DOS is copyrighted by both IBM and Microsoft. Gates locked up the IBM deal with the help of his father’s law firm est. value of services $250,000 Case Study in DOS You could order one of three operating systems for your original IBM PC: Digital Research's CP/M-86 for $495 UCSD p-System for several hundred dollars this was a souped-up BASIC operating systems like that used by the Commodore 64 but portable like Java DOS 1.0 for $39.95 Case Study in DOS Microsoft’s OEM brochure touted future enhancements to DOS: Unix-compatible pipes, process forks, and multitasking, as well as graphics and cursor positioning, kanji support, multi-user and hard disk support, and networking None of these was ever added Innovation = Invention + Commercialization! Innovation Transfer Across functional boundaries Absorptive and Transmission Capacities bounded rationality on the receiving side Cultural differences the stovepipes Culture = shared ‘values’ (what’s important) + shared ‘beliefs’ (what works or what’s true) Nature of the innovation Timing Science & Technology What are they? How are they related? Influence / feedback Verbally Encoded Information Verbally Encoded Information Science Technology Influence / feedback Verbally Encoded Information *publications *patents Physically & Verbally Encoded Information *products & services *documentatiom *publications *patents Practicum Industrial Design Competition (Design due by end of semester) Activity #1: Select an Invention Select an invention from he set of available handouts The Innovation workshop will comprise the following: Work in groups of three to four 45 Minutes to prepare answers and presentation for Questions #1 to #9 15 Minutes for presentation and Q&A (by class and myself) for each group (~5-7) Possible second round (time permitting) Remember: Innovation = Invention + Commercialization Money is important Innovation Utility Commercial value Activity #2: Commercialization Turn your ‘Invention’ into a Profitable Innovation Tasks: Describe the target customer for the company’s product (age, income, medical history, and other demographics) Draw a value map describing your companies proposed business model, and provide some indication of the costs and revenues that will flow into and out of the business What will differentiate your innovation from competitors’ in the customer’s minds? 1. 2. 3. List the three features that are important to the target customer, and rank them from most to least important. Question #1: Commercialization How do you turn your ‘Invention’ into a Profitable Innovation ? Define how you will measure the usefulness or attractiveness of each of these features to the target customer. 1. 2. Define your innovation’s top competitor in each of these 3 features a company marketing a competitive product or service This performance metric should be a numerical measure Are these companies profitable? How big (approximately) is their business? Think: Low-cost or Differentiated Products? Question #1: Function of Consumption Chain Analysis A complement to quizzing … And (perhaps) quizzing done from a different (more graphical) perspective Consumption Chain Analysis Works from the premise that opportunities for redifferentiation lurk at every step and decision that your customers take From the time they first become aware of their need for your product or service To the time thy finally dispose of the remnants of the used up product Rather than ‘stream of consciousness’ It is time-sequential Question #1: Consumption Chain Analysis A complement to quizzing … And (perhaps) quizzing done from a different (more graphical) perspective Consumption Chain Analysis Works from the premise that opportunities for redifferentiation lurk at every step and decision that your customers take From the time they first become aware of their need for your product or service To the time thy finally dispose of the remnants of the used up product Rather than ‘stream of consciousness’ It is time-sequential Question #1: Consumption Chain Analysis Selection Search Order and purchase Awareness of need Delivery Repairs and Returns Payment Final disposal Service Financing Use Receipt Storage and trasport Installation and Assembly Question #1: Every Link in the Consumption Chain has its Own Attribute Map The Attribute Map compares your product to those of others Discriminato Energize Basic r r Positive Nonnegotiabl e Differentiator Exciter Negative Tolerable Dissatisfier Enrager Neutral Parallel So What? Question #1: At each step, remember to Keep It Simple The simplest way to change a business model Is to redesign your offerings … i.e., products and services Aim for blockbuster design One that so appeals to your target customers That they feel almost compelled to buy from you Question #1: The Purpose of a Business is to Create a Customer -- Peter Drucker Even if you create marvelous inventions Business customers are especially impatient Your customers won’t care Unless that is exactly what they need With any product that doesn’t help them gain competitive advantage Yet your firm wants to build products that take advantage Of their Core Competences Question #1: Creative Tension Core Competences are the things that the firm does That they do better than other firms That are the source of their competitive advantage They are not necessarily what the customer wants (!!) Firms establish their core competences by: Investing in people Investing in assets, plant and land Identifying and focusing their mission The Firm’s core competences are often those of its CEO and management Question #1: Steps for Quizzing / MM/ Attribute Maps 1. 2. 3. 4. 5. 6. 7. For each customer segment sketch the consumption chain Identify the trigger events that precipitate customer movement from link to link Put in place procedures to alert you when the trigger is pulled (and plan your response) Quiz to assess needs that may not be met currently Create an attribute map for each significant link in the Consumption Chain Use your knowledge of Customer Experience to create Blockbuster Products Put the ideas you generate into your opportunity register Repeat this process for each class of stakeholders Question #2: Commercialization How do you identify your Co-opetitors? Define your innovation’s top competitor in each of these 3 features (i.e., a company marketing a competitive product or service). Choose one competitor for each feature. Henderson and Clark model of knowledge underpinning innovation: Component and Architectural. Describe the degree of reengineering of the firms business model and core competences that will be required by their innovation Describe the product knowledge that you will be required to acquire in the development and commercialization of your invention Question #3: What Knowledge underpins your Innovation? (Henderson-Clark) Products are made up of components (even services) There exist two kinds of relevant knowledge Incremental Preserved Destroyed Architectural Technological Market Incumbents Fail when they Fail to “Get” one or the other type of Knowledge Technical Capabilities Architectural Knowledge Preserved Component Architectural (Abernathy-Clark) Two kinds of knowledge underpin an innovation Preserved Regular Destroyed Revolutionary Market Capabilities Component Knowldge Modular Radical Destroyed Preserved Niche Architectural Destroyed What Kind of Business Do you Need to Be to Commercialize this Innovation? Question #4: Who will Profit from you Innovation? (Teece) Two factors are instrumental to profiting from an innovation Imitability and Complementary Assets Complementary Assets Free or Unimportant Profit is Difficult Tightly held Holder of complementary assets High Imitability Inventor Inventory or party with bargaining power Low Questions #3 and #4: What Kind of Business Do you Need to Be to Commercialize this Innovation? Abernathy-Clark framework of knowledge that underpins an innovation are Technical and Market. Describe the degree of reengineering of the firms business model and core competences that will be required by a new innovation. Describe the product knowledge that you will be required to acquire in the development and commercialization of your invention Teece framework that describes profit from an innovation through Imitability and Complementary Assets. who will profit from the invention. Describe the product knowledge that you will be required to acquire in the development and commercialization of your invention Question #5: What sort of people does Your Firm Need to Hire in order to Innovate? Idea Generators Gatekeepers & Boundary Spanners Sell the innovation to the firm Sponsors (Coach, Mentor) Conduits for knowledge from other firms and labs Champions (Entrepreneurs, Evangelists) Can sift through large quantities of technological and market data to identify ‘innovations’ Senior level manager who provides behind the scenes support, access to resources, and protection from political foes Project Managers Planners with discipline; one-stop decision making shop Question #6: Complementarity What other products are needed to complete your Commercialization? What are your ‘Killer Apps’? Who are your ‘Co-opetitors’ and what essential assets do they control? Most economically significant modern products have little value on their own They require complementary products from many firms to be of value Petroleum has little use without internal combustion engines Or Cars without Roads (US Road costs are around $5-10 per gallon of gasoline) Or Electricity without Electric Motors Or iPods without MP3s … you get the idea Sustainability Where to use Financial Dynamics Different Industries; Different Rates of Change (and what kinds of corporate assets or services generate value) Mainly Tangible Assets Mainly Knowledge-Intangible Assets DCF &Traditional Financial Dynamics is Necessary Future Volatile for Accurateis Valuation Past is indicator of Future Valuation Methods are Accurate Property,Mortgages, Mining & Extractive Industries Commodity Manufacturing (e.g., paper) Utilities & Voice Telephony Branded-Luxury Merchandise Local Services (e.g., Legal, Government) Retailing, Complex Education & Manufacturing Pure R&D (e.g., cars, chips) Data Telephony, Global Network Services (e.g.,shipping) Insurance, Electronic Markets & Risk Management Software, Videogames, Cinema, Music, News Question #7: How Sustainable is your Business? Now that you have devised an innovation strategy Tell us if it is sustainable What phase are you in? Fluid phase Transitional phase Standardization of components, and consumer-producer interaction lead to dominant design Specific phase Mainly lab based or custom applications of technology Products built around the dominant design proliferate; innovation is incremental How long will the current arrangement of 5-forces stay put? What disruptive innovations are predicted? When will they replace your invention and undermine its commercial value? Sustainability Utterback-Abernathy Dynamic Model Does your strategy fit with the Phase of technology development that your invention is in? Three Phase (stage) Model Fluid phase Transitional phase Mainly lab based or custom applications of technology Standardization of components, and consumer-producer interaction lead to dominant design Specific phase Products built around the dominant design proliferate; innovation is incremental State of Evolution of Tech Era of Ferment High Uncertainty High influence of nontechnical factors Era of Incremental Change Medium Uncertainty High influence of nontechnical factors High Complexity Little Uncertainty Low influence of nontechnical factors Near Certainty Nontechnical factors may be ignored Low Sustainability S-Curve (Foster and others) Eras of incremental change terminate with a ‘discontinuity’ We look for limits on the technology’s life cycle using knowledge of the technology's physical limits E.g., Moore’s Law will run out on current platforms at 2013 Advance of a technology is a function of development effort Rate of Tech Progress Rate of Supercomputer Progress Physical Limit Communication Bottlenecks Multi-processor Speed of Light Single-processor Effort Effort on Supercomputing