Topics
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CSCPMO - What is it?
Our Strategy
Current Productivity Tool Maturity Level
Day in the Life of our : (Demo and Unstructured Discussion)
Management and End Users:
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
Navigating the UI (Two Click Principle)
Deployment, Communications, Training, Support
Single Workspace and Dashboard Centric Approach
Sales Engine, Program Management Focus, Risk Issues and Opportunities
Executives:
 Single Source of Truth, Decision Making information, Summary with Drill down
 CSC Transformation – Executive Decision Committee Visibility
Clients:
 Real Time Reporting, Collaboration, Change Control, Custom Workflows
Architects and Developers:
 Master Data Management and Interfaces
 Feature Deployment and App Dev Model
• Q&A
CSC Proprietary and Confidential
Page 3
EPMO Overview
CSCPMO – What is it?
• The CSCPMO is an enterprise solution is based on the MS Project Server
and SharePoint flexible platforms using custom features and apps to
enhance the experience
• CSCPMO helps gain visibility, insight, and control across all work,
enhancing decision-making, improving alignment with business strategy,
maximizing resource utilization, and measuring and helping to increase
operational efficiency.
CSC Proprietary and Confidential
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Strategy
Productivity Tools
Business Intelligence
• Improving employee effectiveness
(the one-stop shop — tool
consolidation)
• Analytics (predictive, etc.)
• Introducing industry paced tools
that enable effective knowledge
management and collaboration
• Reporting (enterprise, business
unit, and account level)
• Integrated workflow for everyday
touch points
• World-class client-facing solutions
that showcase our internal
investments and capabilities
• Measurement (measuring what
matters most)
• Benchmarking
• Data warehouse architecture with
structured data across our systems
• Mobile and on-demand self-service
report building by employees
Decision Support System using BI that enables stability, focused improvements, and new
opportunities, all while giving CSC a competitive advantage in the marketplace
CSC Proprietary and Confidential
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Productivity Tool Model
Productivity Tools
OLM
Global Sales
Transition and
Program
Management
Service
Delivery
Big Data and
Analytics
Corporate
Initiatives
Knowledge Management
Collaboration (Internal and External)
KPI/Analytics/Metrics (Internal and External)
Productized for External Offering
CSC Proprietary and Confidential
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Life Cycle of data through CSCPMO
Sales
Engine
OLM
Transition/
Project
Delivery
Run and
Maintain
Continuous improvement analytics across life cycle phases
CSC Proprietary and Confidential
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CSCPMO Attributes
Critical success factor for:
• Business improvements and cost
reduction
• Cost reduction and increased profit
margins across CSC accounts.
Provides performance visibility into:
• Project management
• Service delivery
• Customer satisfaction initiatives
• Other key areas of our accounts.
Improves client governance and
account management
• Single source of truth
• One touch point for client interaction
• Reporting standardization
CSC Proprietary and Confidential
Current State
 Consistent reporting and business intelligence
across the enterprise
 Drill-down capability for understanding the data
below the summary level
 Single source of truth with appropriate
transparency
 Improved accuracy of reporting directly using
source data
 Execution and management of business from
single system
 Reduction of 30% in overhead admin labor to
both manage and report
 Reduction of manual ad hoc reporting efforts
 Improved analytic capability to help reduce
revenue leakage
 Better risk identification and mitigation
 More accurate demand management
 OLM life-cycle management
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CSCPMO — Past, Present, and Future Maturity
Past
Present
Near Future
• Project management focus
̶ Global MSS programs
and accounts
• Increased demand
̶ CMO
̶ OLM*
̶ Sales Catalog
̶ Global Sales Engine
̶ Program Management
̶ Account Operations
̶ Business Intelligence
̶ Analytics
• Consolidation of tools
̶ Project Management
̶ Risk Management
• Productivity Improvement
̶ Single source of truth
̶ Best in class decision
support system
̶ Improved employee
effectiveness
̶ Revenue leakage
identification
EPMO Sites and Usage
Fully
Utilized
MSS
Under
Utilized
NPS
BSS
Corp Orgs
Full Utilization
MSS
NPS
BSS
CSC Proprietary and Confidential
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EPMO Environment
Navigating the UI
•
Each tab represents our – Large Programs (Transitions), Accounts
and Internal Organizations
•
Single Workspace Container for Client / Account / Program vs
workspace per project
CSC Proprietary and Confidential
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EPMO Environment
CSCPMO Account Focus– A Repeatable Proven Methodology
Over 600+ Client Sites which are the internal CSC PMOs from our
Outsourcing contracts, along with other CSC Business Units
CSC Proprietary and Confidential
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Deployments (Metrics)
CSC Proprietary and Confidential
Page 12
Communications Portal
CSC Proprietary and Confidential
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Training Portal
CSC Proprietary and Confidential
Page 14
Support Portal
CSC Proprietary and Confidential
Page 15
Site and User Management Views
CSC Proprietary and Confidential
Page 16
Dashboards by Role
Project
Manager
Executive
Management
Quality
Product
Management
CSC Proprietary and Confidential
Engineering
Page 17
Portfolio views for Senior Management and Executives
CSC Proprietary and Confidential
Page 18
EPMO Dashboard Centric Approach
Portfolio Summary View for Senior Management
Project Plan
Feed
SAP
Feed
EPMO Register
Feed
Portfolio is Transition Programs
CSC Proprietary and Confidential
Page 19
EPMO Dashboard Centric Approach
Portfolio Summary View of top 5 projects with budget variance for Senior Management
Client Name 1
Client Name 2
Client Name 3
Client Name 4
Client Name 5
Client Name 6
Client Name 7
CSC Proprietary and Confidential
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EPMO Dashboard Centric Approach
Portfolio Summary View of top 5 risks and issues for Senior
Management
Program Name 1
Program Name 2
Program Name 3
Program Name 1
CSC Proprietary and Confidential
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EPMO Dashboard Centric Approach
Drill down selecting one Program in the Portfolio for Senior Management ,
Executives, and the Program Manager
Program Name 1
CSC Proprietary and Confidential
All Source system fed data – no manual entry required
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EPMO Dashboard Centric Approach
Drill down selecting one Project in the Program for Senior Management,
Program Manager, Project Manager
Sample Program 1
Project Status Report Detail
Automated data charts
(multiple)
Financial System Source data
integrated with Project Plan
source data for ETC and EAC
values
CSC Proprietary and Confidential
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EPMO Dashboard Centric Approach
Drill down selecting one Project in the Program for Senior Management
,
Program Manager, Project Manager (continued)
Project Plan Source
data
Project Status Report Detail (continued)
Status, Risks, Issues,
etc
CSC Proprietary and Confidential
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EPMO Dashboard Centric Approach
Drill down selecting one Project in the Program for Senior Management
,
Program Manager, Project
(continued)
Key Manager
milestone timeline
direct from project plan
Key milestones direct
from project plan in
status report
CSC Proprietary and Confidential
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EPMO Dashboard Centric Approach
Drill down selecting one Project in the Program for Senior Management
,
Program Manager, Project Manager (continued)
Project Plan Late to Start Metrics
Hours and Costs Report from SAP source data
Project Plan Task Aging Metrics
CSC Proprietary and Confidential
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EPMO Dashboard Centric Approach
Drill down selecting one Project in the Program for Senior Management
,
Program Manager, Project Manager (continued)
Project Plan Late to Start
Sample Program 1
Metrics
Project Plan Task Aging
Metrics
CSC Proprietary and Confidential
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CSC Transformation Program
CSC Proprietary and Confidential
Page 28
CSC Transformation Program
CSC Proprietary and Confidential
Page 29
CSC Transformation Program
CSC Proprietary and Confidential
Page 30
Dashboard Centric
Program and Project views for All
CSC Proprietary and Confidential
Page 31
Portfolio View (Project and SharePoint)
CSC Proprietary and Confidential
Page 32
EPMO Dashboard Centric Approach
Project Dashboard – project assessment, robust charting capability, budget and
schedule information
A different
view of the
project plan
CSC Proprietary and Confidential
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Project Status Custom Form
CSC Proprietary and Confidential
Page 34
Project Review Intelligent Entry Dashboard
Project Reviews for Delivery Assurance and Quality Compliance
Hover over values
for data entry
options
Multiple Data Sources Utilized
CSC Proprietary and Confidential
Page 35
Project Review – Initiation Entry Form
CSC Proprietary and Confidential
Page 36
Project Portfolio Views
CSC Proprietary and Confidential
Page 37
Sales Bid Management and Collaboration
Sales Engine
CSC Proprietary and Confidential
Page 38
Sales Engine (Commercial) Technology Stack
Salesforce
Opportunity and Client
Information
•Dashboard
•Customer information, value of
deal, scope of deal, term of deal
•Sales stages/activities
•Deal Management activities
Bid and Resource Planning
•Lists key Deal Team members
•Estimated bid expenditure
•E2E tools and job aids
Approval Tracking
•Qualification information
•Deal compliance approvals and
checklists
•Reviewer sign-off sheets
•Automated approval workflows
(replacing sign-off sheets)
Deal Records (duplicate
posts from CSCPMO)
•All review decks
•Client documents (RFPs, basecase
data, etc)
•Final bid(s) submitted
CRM
•Full CRM suite
CSC Proprietary and Confidential
Sales Hub Workbench
BDL
Dashboards
Corporate Information
•Active bid dashboard (filters by
location, OSS, Offering, etc.)
•Workbench dashboard
•Financial reports
•Corporate information
Business
Development
Library
Frequently Asked Questions
Deal Information
•Workbench for each opportunity
containing:
• Client objectives
• Solution objectives
• Win themes
• Team contact info
• Actions/issues register/EGP
• Tasks and milestones
• Calendar and schedule
• Bid expenditures
•Frequently Asked Questions by our
customers in bids
Graphics
•Ready to use library of schematic
representations
Case Study/Marketing Material
•Globally sourced with historical
information
Deal Records
Search
•Client Documents
• RFx, Q&As, addenda, templates
•Response Documents
• Working, draft, final, presentations
•Audit Documents
• Record of the audit trail for 4D
orgs
•Disposition
• Retained bid records
• Handoffs: Transition & Acct Mgmt
•Full text search of assets
•Search assets by various
classifications by applying filters
Workflow
•Workbench generation
Supporting Systems
Reference Requests (GCRL)
• Workflows
• Reference requests
• Tracking
Site Visit Requests
• Workflows
• Site visit requests
• Tracking
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Sales Hub Workbench Site Creation Automation
• Workbench Site Request
Bid Manager enters site request
Sales Hub Admin approves, rejects, or
cancels site request
Automated workflow initiated when request
approved
• Workbench Site automatically created and added to navigation page
CSC Proprietary and Confidential
Page 40
Sales Hub Workbench Site Creation Automation
• Workbench Site
Created with predefined lists and libraries
Created with Bid Management (MDM) area
Displays Bid Dashboard on landing page
CSC Proprietary and Confidential
Page 41
Sales Hub Workbench Site Library Metadata
• Category & Sub-Category Metadata
Populated using cascading filtered look-ups
 Selecting a value for Category filters drop-down list for Sub-Category
Intelligent Filtering
CSC Proprietary and Confidential
Page 42
Sales Hub Regional Site Dashboard
• Sales Hub Bid-Level Data Reported at Regional-Level
CSC Proprietary and Confidential
Page 43
Other Project Dashboards
CSC Proprietary and Confidential
Page 44
Other Compliance Areas : Process KPI’s
CSC Proprietary and Confidential
Page 45
CSC Transformation Program
CSC Transformation Program
CSC Proprietary and Confidential
Page 46
CSC Transformation Program
CSC Proprietary and Confidential
Page 47
CSC Transformation Program
CSC Proprietary and Confidential
Page 48
CSC Transformation Program
CSC Proprietary and Confidential
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CSC Transformation Program
Stock price since we started to now: $22 to $60
CSC Proprietary and Confidential
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Client Collaboration
Client Access
CSC Proprietary and Confidential
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Enhanced Client Access
• Shared SP Lists ( Dashboard centric – No Quick Launch)
Risks
Issues
Actions
Documents
BCR’s (enhanced workflows)
• 2-1 relationship between CSC workspaces to one Client site.
CSC Trans Program site
CSC Account site
Client site
• Enhanced Workflows
Project Initiation Requests
Change Controls
Client Portal for real time info and collaboration
CSC Proprietary and Confidential
CSC Trans
CSC
Account
Client
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Client Access
Client
CSC Proprietary and Confidential
Page 53
Client Risk Report Sample
CSC Proprietary and Confidential
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Architect and Technical Focus
Master Data Management
Feature Deployment
Interface Monitoring
CSC Proprietary and Confidential
Page 55
Master Data Management Portal
CSC Proprietary and Confidential
Page 56
Feature Deployment View
CSC Proprietary and Confidential
Page 57
Interface and Event Handler Monitoring
CSC Proprietary and Confidential
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Back Up Slides
Benefits and Advantages of an Enterprise Approach
Partners who have helped us get there :
Matan – Interdependency Management using MasterLink
FK&A – Custom Feature Development
CSC Proprietary and Confidential
Page 59
Global Program Systems
Benefits and Advantages of a Enterprise Platform
•
Highly collaborative environment that manages the Project Plan details, Risks,
Issues, Project Documents, and all other project related artifacts.
•
Project Plan integration and maintenance
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Ability to maximize resource leveling and utilization across the enterprise
•
Maintenance of program and project interdependencies through a centralized plan
management structure
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Elimination of manual collection and compilation of updates
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Reduction in updating and reporting requirements
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Ability to analyze data real time
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Interfaces easy to manage SAP, SFDC, BI Reporting, Global Data Warehouse, etc
•
Available internally and externally to Clients
CSC Proprietary and Confidential
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Global Program Systems
Benefits and Advantages of a centralized approach
•
Program management center of excellence (tools, resources, methodology)
•
Consistent architecture of all program management activities, discipline and alignment
•
Central communication and collaboration vehicle for all team members
•
Common execution and reporting approach for all programs
•
Standardized approach allows PCO resource leveraging, leveling, and improved
utilization
•
All project management collateral maintained in a single place
•
Executive visibility across the enterprise portfolio
•
Consistent reporting across programs
•
Historical data for trend reporting ongoing enhancements
•
Automatic back-up and data protection
CSC Proprietary and Confidential
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Global Program Systems
Tactical Details for Program and Account Support
•
Program Management compliance and protocols
•
Status Reporting
•
Project Plan / Schedule Maintenance (creation, tracking, management)
•
Dependency Management
•
Baseline Change Control
•
List Management - Risks, Issues, Actions, Acceptance Criteria, Lessons Learned, etc
•
Document control / management
•
Logistics, Finance Reporting, etc
•
Organization Support
• Best practice collateral management
• Tools support
CSC Proprietary and Confidential
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MasterLink
Program Management Solution
"We started
using MasterLink
to help
Improve
performance
over
manageprevious
a complicated
program
at one of
process
by 75%
our larger customers. By utilizing the
MasterLink
capabilities,
we were
able to
Increase
efficiency
- Manage
achieve significant efficiencies in managing
the integration of all project
the vast number of interdependencies across
plans The MasterLink integration
the program.
with Microsoft Project Server capability was
Reduce Delivery risk - Better
helpful in instilling customer confidence in
visibility
on Program
statuswith
our ability
to manage
and communicate
ease the critical dependencies that were key
to the success of the program."
-Ryan Jackson Director, Global Program Systems at
CSC
For further information
sales@matan-consulting.com
www.matan-solutions.com
Project Data Foundation and Dashboard Pack
About FK&A
Friedrich, Klatt and Associates (FK&A) specializes in Enterprise Project
Management, Business Intelligence, and Portal repeatable solutions leveraging
Microsoft products and .NET.
FK&A products and services help EPM customers to assemble Project plans from
templates; consolidate Master Schedules; extend Project’s Issues and Risks to fit
their business processes and automate workflows; audit timesheet processes;
integrate external time entry, ERP, and other systems; and of course leverage
Project Server’s repository, with data marts, cubes, Dashboards, and reports, as the
FK&A Project Data Foundation and Dashboard Pack does.
Contact
Dan Friedrich, CEO/CTO, (773) 753-1806, DanFriedrich@FriedrichKlatt.com
Copyright © 2010-2013, Friedrich, Klatt and Associates. All Rights Reserved.
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