Your World-Class IT Business
Solution
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Bolt Networks, Inc.
Providing you with world-class service
and total technology solutions.
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A Changing Environment
 Over the last few years, developments in the
business world have created a need for:
– Comprehensive technical support
– Simple solutions for complex problems
– Solutions that save costs by managing and optimizing
existing technology
– Qualified technical staff who can be quickly deployed
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The Right Solution
 Bolt fulfills all these needs and more by:
– Offering you access to a network of trusted, qualified
and rapidly deployable technical experts through a
single point of contact
– Providing you with new and advancing technologies
– Maximizing ROI for your technology solutions
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The Right Solution
 Because we are backed by the Ingram Micro
Service Network, we also offer you access to:
– More than 650 certified North American partner
locations who deliver solutions in health care, finance,
hospitality and other vertical markets
– More than 10,000 A+ and OEM-certified technology
professionals who hold more than 50,000
certifications
– Coverage in more than 800 metropolitan markets in
the US and Canada
– 24/7/365 call management support based on your
business needs
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What Sets Us Apart From The Rest?
Our people: Technical and sales training
initiatives help our technicians stay ahead
business trends; formal project management
keeps the network on track.
Our scope: We offer high standards of support on
end-to-end solutions, including:
– Professional services
– Technology services
– Procurement services
– Project management and deployment
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What Sets Us Apart From The Rest?
Our quality: Strict customer satisfaction
requirements and measurements for each
engagement or service opportunity ensure a high
standard of service.
Our flexibility: Long-standing customer and
partner relationships provide us with the ability to
understand your IT requirements and engage the
exact resources needed.
Our processes: Best practices and consistent
support result in repeatable engagements.
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World-Class Technical Services
Capabilities
Ingram Micro Solution Practices specialize in cutting-edge
technology solutions in security, networking, storage and
wireless/mobility markets
 Short- and long-term support services designed to reduce
total cost of ownership while increasing quality and ROI
 24/7/365 Multi-manufacturer equipment service & support
– Multi-manufacturer warranty support and management
– Nationwide equipment installations, upgrades,
enhancements, and technology refreshes
– Site audits, needs assessment
– Software installation, migration and support
– End-user help-desk support
– [insert additional services you deliver through the network]
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Services Portfolio
Business And IT Services
Our professional services design, deploy, and support IT products
and services that solve complex and evolving business needs.
– Technology lifecycle services
– Enterprise networked storage
– Server consolidation and migration services
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Networking infrastructure design and support
Data center design
Security services and consulting
IT consolidation, TCO and ROI
– Secure remote office and virtual networking (VPN and Citrix Systems)
– Business continuance and disaster recovery
– Converging technologies
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IMSN Partner Locations
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IMSN Partner Locations
Alaska
Hawaii
Puerto Rico
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Support You Can Count On
Our call management center has dispatched and managed
more than 400,000 service cases since 1992. Features
include:
 Web-based Clarify software for immediate dispatch, skills
matching, and real-time call monitoring across North America
 Centralized 800 number available 24/7/365
 Experienced and dedicated staff committed to ensuring worldclass service
– Management (vice president, senior director and senior
manager)
– Case management (supervisor and call managers)
– Support (authorization, project coordination, billing and
compliance)
 Project management support
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Dedication To Quality And Excellence
 Our commitment to customer satisfaction is a top priority that
has enabled us to establish service and support as a key
differentiator among our competitors.
 IMSN is benchmarked against nationwide service providers by
Service 800 (a CompTIA organization). Service partners maintain
a minimum satisfaction rating of 4.5 on a 1–5 scale, with a
national average rating of 4.6.
 Customer satisfaction calls are made within 72 hours of
completion.
 Service partners are measured according to standards for service
excellence in response time, parts usage, technical capability,
professionalism and communication.
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Customer Benefits
 Flexible contract engagement lets us customize
solutions to your needs
 Multi-manufacturer capabilities for the right solution,
every time
 Industry-standard certified engineers across North
America ensure high standards of excellence
 Service activities and service level agreements
managed by Ingram Micro
 Expertise in IT business solutions
 Multi-manufacturer and partner management
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Backed By Ingram Micro
 As the world’s largest solutions aggregator,
Ingram Micro represents:
– 25 years of experience in IT distribution
– 2004 revenue of $24 billion
– Hundreds of thousands of IT products from nearly
1,400 suppliers
– 165,000 solution providers in more than 100 countries
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Ingram Micro Service Network
For more information,
please visit us on the web at
www.boltnetworks.com