JAYNE GUNDERSON MERRITT
714-375-7738 – 714-655-1396 cell - jaynemerritt@msn.com
16431 Rhone Lane - Huntington Beach, California 92647
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SUMMARY
Accomplished marketing communications professional with solid background in directing in-depth
campaigns from inception to implementation. Experienced in managing large-scale external corporate
communication projects, team leadership, developing and monitoring budgets and profit and loss
statements, and pioneering new media channels for small business to Fortune 500 companies.
publications management ▪ brand communication ▪ print, internet and social media strategy ▪ corporate
communications ▪ event strategy ▪ copywriting ▪ account management ▪ campaign & project management
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WORK EXPERIENCE
Ingram Micro Inc., Santa Ana, California
Fortune 100 global distributor of information technology-related goods and services
2004 – 2009 Senior Group Manager, Client Services/Media
Directed revenue-generating account management and media teams on behalf of US Marketing’s Creative
Services group. Developed and implemented marketing communications programs and media strategies for
internal and vendor customers from diverse vertical markets and technologies.
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Published Ingram Micro Channel Advisor, quarterly magazine and primary communication to the
company's customer base (circulation 45,000). Led team through two contract negotiations with
supplier, reducing operating costs by $300,000. This, combined with vendor advertising sales,
resulted in consistent year-end profit margin of 11% in first two years
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Won Ingram Micro Individual Contributor Award for Ingram Micro Channel Advisor launch, Q1 2006
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Grew overall customer media sales to $4 million in two years by expanding existing print business
to include internet advertising, events and custom content. This aggressive sales push reversed
previous ad business that had declined by more than $7 million and revitalized relationship with
major industry trade publisher, helping to establish our reputation as cutting edge marketers
Team member of Cisco Ad Campaign winning Bravo Team Award, Q1 2005, for innovative use of
mixed media
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2000 – 2004 Communications Manager
Managed external and internal communications projects for company’s corporate communications and
investor relations group, including annual report production, developing and maintaining corporate
marketing communications materials, managing approvals and compliance of publicly disclosed documents
including third party press releases, and developing and maintaining content for the corporate web site.
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Managed agency, printer and freelance creative relationships for production of four annual reports.
This included monitoring budgets and deadlines as well as coordinating global multilevel executive,
finance and auditor approvals and rewrites to successfully meet tightened SEC deadlines. Initiated
process of moving investors to online materials, reducing number of reports printed from 65,000 to
25,000 by third year
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Presented with Ingram Micro Chairman’s Award for producing company’s 2004 Annual Report
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Co-developed content for company’s first corporate website and created worldwide website policy,
including negotiations for outside hosting and support agreement with PR Newswire
Page 2, Jayne Gunderson Merritt cont’d.
New Horizons Computer Learning Centers, Santa Ana, California
Global computer training franchise company with 250 locations in 46 countries
1998 – 2000 Marketing & Advertising Manager
Developed and managed multiple advertising projects with budgets of more than $1 million. Managed
advertising agency relationships on behalf of the company, including agency reviews. Supervised
production of investor relations-focused publications, including annual reports.
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Developed "Schedule Wizard," an early print-on-demand solution that allowed franchise owners to
produce printed and electronic class schedules in a PC/Word format. New format provided a costefficient way to update schedules more frequently
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Created online company store, providing franchisees with an efficient solution to ordering
company-branded merchandise. Sales increased 26% within the first six months of the site's debut
over the previous year
BW/IP International, Inc., aka Flowserve Corporation, Long Beach, California
Global manufacturer of equipment servicing the power, oil, gas and chemical industries
1992 – 1998 Communications Manager
Supervised internal communications and supported external communications efforts. Editor of employee
newsletter distributed globally. Supervised distribution of company press releases to investor and trade
media. Wrote internal announcements, speeches, trade articles and arranged interviews and appearances
for corporate executives, and oversaw production of six annual reports. Contributed to advertising
campaigns for divisions, particularly pump division.
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Co-produced six annual "Business Report to Employees" videos, produced in five languages at an
annual budget of $55,000
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Grew global company newsletter circulation to English-speaking employees from 900 in North
America to 2,500 in 20 countries
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Contributed to merger communications and brand development of newly-formed Flowserve
Corporation, including SEC open bell ceremony
Additional Experience
Marketing, public relations and administrative experience for companies in diverse industries, including
Greater Los Angeles World Trade Center, IDM Corporation, Los Angeles Olympic Organizing Committee,
Roofmaster Products Company, Avco Embassy (Tandem/TAT Productions), Aaron Spelling Productions
EDUCATION
University of California, Irvine Bachelors Degree, Fine Arts
Advertising Center, Los Angeles, California
Certificate, account management and copywriting
PROFESSIONAL DEVELOPMENT
Ingram Micro Six Sigma Yellow Belt; Social Networking Mentor Program
CLUBS AND ORGANIZATIONS
UC Irvine Alumni Association; Orange County Ad Club
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