e-Riga: restructuring the city
Ēriks Zēģelis,
Director of the Riga City Council
Information Technology Centre
Contents
 Basic information about Riga
 Project e-Riga approach
 Achieved results
Basic information about Riga
 Riga – the capital of the Republic of Latvia, located at the
crossroads between the East and the West
 750,000 permanent residents, which constitutes
approximately one third of Latvia’s total population
 City budget 2003 - € 352.3 million
 Riga accounts for around 50% of the total industrial output
in Latvia
Major driving forces and solutions
 Increasing demand from the society for accessible
and easy-to-use public sector services
 Increasing amount of the information necessary for
decision-making
 Increasing number of information and communication
device users
 Solution – introduction of e-government!
What is e-Riga?
 e-Riga
is
a
complex
modernisation
and
restructurisation project that covers all fields of
municipal operations
 Estimated project duration (1st phase) – five years
 Estimated budget – € 21.2 million over five years
Expected results of e-Riga
 Municipality change from function-oriented to clientoriented organisation
 Introduction of “Single Point of Access” policy and
“Multi Channel Access” strategy for providing
municipal services to citizens and employees
 Building information society and adding extra value to
the city investment attraction
Multi Channel Access
Service 1
Front office
desk
City
residents
Municipal
office
Service 2
Phone
Service .....
Internet
Service n
Digital TV
Service n+1
Bank
Mail
City
guests
Local
business
community
Foreign
investors
Project history
 Adoption of the Riga City Council e-City project vision
document on August 2002
 Selection of the Strategic Partner – consortium of
Microsoft, Hewlett-Packard and Ernst&Young
 Choice of “fast planning model” – parallel work on
overall project documentation and first specific
projects
 Development of the project strategy, new portal and
first pilot projects
Citizens
income-tax
administration
Administrative
judgments follow-up
Agreements follow-up
and control system
Residents
information system
Mechanical movement
of the population
Registry office
information system
RCC’s computers,
software,
etc. follow-up
Real estate
information system
Riga City Council
documents IS
Apartments
round-trips
administration
Precondition of all
non-tax payments
Applications
Real estate
taxes administration
(at least 21)
Central data base
Registry of population, State Revenue
Service, Landbook etc.
Office works
information
system
Real estate
register
Registry
office
Processing of childbirth benefit
Function oriented (old) approach:
Registry office
Bank
Social service
Cash-desk
Client oriented (new) approach:
Registry office
Bank
Nearest post office
Certificate about land zoning
Function oriented approach:
Bank
Document
Certificate
City Development
Department
Client oriented approach:
Portāls
Processing
Certificate
Real estate tax payment
Mail
e-mail
Finance
Department
Views account,
Bank
pays tax
Construction duty calculator
Do You know the meaning of these icons?
Values of project e-Riga
Light
Safe
Electronic
Comfortable
Quick
Welcome to
www.riga.lv