KM Tools
Chapter 8
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INTRODUCTION
• Teknologi digunakan terutama untuk
memfasilitasi komunikasi, kolaborasi dan
manajemen konten agar proses
menangkap, membagi, menyebarkan dan
menerapkan pengetahuan menjadi lebih
baik.
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IT : enabler or supporting system in
knowledge
management
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INTRODUCTION
• Klasifikasi teknologi KM menurut Ruggles (1997) :
• Teknologi KM sebagai tools
(a) Meningkatkan dan membuat pengetahuan dapat
diciptakan, dikodifikasi dan ditransfer.
(b) Menciptakan pengetahuan (e.g. data mining
untuk menemukan pola baru dari data).
(c) Mengkodifikasi pengetahuan agar tersedia untuk
yang lain.
(d) Agar pengetahuan dapat ditransfer sehingga
dapat mengurangi masalah terkait waktu dan
tempat ketika dikomunikasikan dalam organisasi.
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INTRODUCTION
• Rollet (2003) mengklasifikasikan teknologi KM
berdasarkan skema berikut :
1. Komunikasi
2. Kolaborasi
3. Content Creation
4. Content Management
5. Adaptation
6. E-learning
7. Personal tools
8. Artificial intelligence
9. Networking
 Kategori menurut Rollet (2003) dapat juga
diklasifikasikan berdasarkan fase-fase dalam
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siklus KM.
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Authoring Multimedia
• Sebuah tool authoring adalah paket perangkat lunak yang
memungkinkan pengembang untuk membuat aplikasi
multimedia dengan menggabungkan bersama konten-konten
seperti teks, grafik, animasi, lagu, dan video.
• Sistem authoring dimaksudkan yang digunakan oleh pengguna
yang bukan programmer tradisional atau bahkan tidak tahu
bahasa pemrograman tapi ingin membuat presentasi
multimedia interaktif atau produk atau materi pembelajaran
berbasis komputer.
• Misalnya: Macromedia Flash, Dreamweaver, Power Point, dll.
• Peran Perangkat Lunak Authoring :
o
o
o
o
o
Menghasilkan konten dengan: teks, grafik, suara, animasi.
Memasukkan dan menggabungkan konten.
Desain layout layar menggunakan template.
Buat interaktivitas
Buat hypertext
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Knowledge Management
Explicit
Bookmarking
CMS
Searchers
Blogs
·
·
·
Collaborative tools
Wiki
Forums
Collaborative Editors
Repositories
P2P Networks
File Servers
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Explicit Knowledge (Social Bookmarking)
• del.icio.us (http://del.icio.us); NO OPENSOURE
– A non-hierarchical keyword categorization system (users can tag
their bookmarks with a number of freely chosen keywords creating
folksonomies).
– Integration:
• Syndication (ex: "http://del.icio.us/tag/wiki" returns all of the most recent
links tagged "wiki“ in RSS format).
• Open Source API implementations available in several languages (Java,
Phyton, PHP...)
• Open source plugins to access by browsers or desktop applications
• del.irio.us (http://de.lirio.us)
– An open source social bookmarking clone of del.icio.us. Now part of
Simpy, a popular, and long-running, social bookmarking website.
– DEMO: LIST of Bookmarks for Tencompetence:
http://de.lirio.us/tags/TenCompetence (Login ws; Password ws)
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Explicit Knowledge (CMS) 1/2
• A CMS (Content Management System) facilitates
the organization, control, and publication of a
large body of documents and other content, such
as images and multimedia resources.
• Integration: RSS/Atom in most cases
• Open Source CMS:
– Drupal http://drupal.org/
– Demo
http://demo.opensourcecms.com/e107/e107_admin/admin.php
– User: admin; Password: demo
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Explicit Knowledge (CMS) 2/2
• Alfresco (http://dev.alfresco.com): an Open Source ECM
(Enterprise Content Management). It uses Java: Spring,
Hibernate, Lucene and JSF
• Knowledgetree (http://www.ktdms.com/): a powerful
document management system made in Java and PHP
• Exponent http://www.exponentcms.org/
• Typo3 http://typo3.com
• Joomla http://www.joomla.org/
• Nucleus http://www.nucleuscms.org/
• List of CMS
http://www.opensourcescripts.com/dir/Content_management_,040CMS,041/
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Explicit Knowledge (Blogs)
• A blog is a user-generated website where
entries are made in journal style and displayed
in a reverse chronological order.
• WordPress http://wordpress.org/:
– Written in PHP and backed by a MySQL database:
– Feeded by eMail, RSS, etc.
– Access through: RSS/Atom
• bBlog http://www.bblog.com/
– Supports ATOM 0.3 and RSS 2.0 Syndication formats
– Display RSS feeds on your blog
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Explicit Knowledge (Collaborative Tools) 1/3
• Wikis: a website that allows visitors to easily
add, remove, edit and change available content,
and typically without the need for registration.
This ease of interaction and operation makes a
wiki an effective tool for mass collaborative
authoring.
– MediaWiki (http://www.mediawiki.org/)
http://www.mediawiki.org/
• Wikipedia http://wikipedia.org/
• WikiQuote http://wikiquote.org/
• WikiBooks http://wikibooks.org/
– List of Wiki Engines
http://c2.com/cgi/wiki?WikiEngines
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Explicit Knowledge (Collaborative Tools) 2/3
• Forum: a facility for holding discussions and
posting user generated content. A forum is
essentially a website composed of a number of
member-written threads that entails a discussion
or conversation in the form of a series of
member-written posts.
• PHBB http://www.phpbb.com/
– A popular internet forum package written in the PHP
programming language.
• Comparison of Internet Forum Storage
http://en.wikipedia.org/wiki/Comparison_of_Internet_forum_software
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Explicit Knowledge (Collaborative Tools) 3/3
• Collaborative Real-Time Editors: a software
application that allows several people to edit a
computer file using different computers:
– Google Docs (Not OpenSource)
http://docs.google.com/
– Gobby http://darcs.0x539.de/trac/obby/cgi-bin/trac.cgi
– OpenEffort http://www.openeffort.com/
– List of Real Time Editors
http://en.wikipedia.org/wiki/Collaborative_real-time_editor
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Explicit Knowledge (Searchers)
– Open source search engines
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•
•
•
•
•
•
•
•
•
•
•
•
•
DataparkSearch
Egothor
Gonzui
Ht://dig
Lucene
mnoGoSearch
Namazu
Nutch
OpenFTS
Swish-e
Wikiasari
Xapian
YaCy
Zettair
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Knowledge Management
Implicit
Best Practices
Virtual
Communities
Social Networks
Competence
Management
Rating
Recommendation
Ontologies
Voting
Support System
Taxonomies
Tagging
Knowledge Map
Folksonomies
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Implicit Knowledge (Social Networks)
A social network is a social
structure made of nodes
which are generally
individuals or
organizations. It indicates
the ways in which they
are connected through
Social Networks
various social familiarities
make explicit the
ranging from casual
acquaintance to close
implicit relations
among the people. familial bonds.
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Implicit Knowledge (Social Networks)
Name
Flickr
Description/Focus
User count
Registration
Photo sharing
4,000,000
Open
Music
Unknown
Open
MySpace
General
130,000,000
Open
TagWorld
General (tagging)
1,850,692
Open
WAYN
Travel & Lifestyle
7,000,000
Open to people 18 and older
Windows Live Spaces
Blogging (formerly MSN
Spaces)
30,000,000
Open - Uses Windows Live ID
Xanga
Blogs and "metro" areas
40,000,000
Open
Linked to Yahoo! IDs
4,700,000
Open to people 18 and older
Last.fm
Yahoo! 360°
List of social networks
http://en.wikipedia.org/wiki/List_of_social_networking_websites
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Implicit Knowledge (Knowledge Map)
• Taxonomy: the practice and science of classification.
• Folksonomy: An Internet-based information retrieval methodology
consisting of collaboratively generated, open-ended labels that
categorize content such as Web pages, online photographs, and
Web links. A folksonomy is most notably contrasted from a
taxonomy in that the authors of the labeling system are often the
main users (and sometimes originators) of the content to which the
labels are applied. The labels are commonly known as tags and the
labeling process is called tagging.
• Ontology: It seeks to describe or posit the basic categories and
relationships of being or existence to define entities and types of
entities within its framework.
• KNOWLEDGE MAP: Taxonomy where the knowledge of a
certain community are clasiffied .
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Implicit Knowledge (Best Practices)
• Best Practice is a management idea
which asserts that there is a technique,
method, process, activity, incentive or
reward that is more effective at delivering
a particular outcome than any other
technique, method, process, etc. The idea
is that with proper processes, checks, and
testing, a project can be rolled out and
completed with fewer problems and
unforeseen complications.
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Knowledge Management
Communication Tools
eMail
Chat
Instant Messaging
Audioconference
Videoconference
...
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COMMUNICATION TOOLS
•
Asynchronous
– eMail
– Annotation (Warichu) http://www.warichu.com/
• Warichu (formerly diginote.info) is a communication tool that sits on top of the
web and allows everyone to discuss the webs content.
• Open API
• Extensions for IE and Firefox
•
Synchronous
– Instant Messaging
• Jabber (XMPP) Jabber is an open system primarily built to provide instant messaging
service and presence information (aka buddy lists). The protocol is built to be extensible
and other features such as Voice over IP and file transfers have been added.
• http://en.wikipedia.org/wiki/Comparison_of_instant_messaging_clients
– AudioConference
• Asterisk http://en.wikipedia.org/wiki/Asterisk_PBX
• OpenWengo http://dev.openwengo.com/trac/openwengo/trac.cgi/
– Chat
• IRC http://en.wikipedia.org/wiki/Comparison_of_Internet_Relay_Chat_clients
– VideoConference
• Egika/GnomeMeeting http://www.ekiga.org/
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Knowledge Management Suites
• Egroupware www.egroupware.org
– Demo for Winter School
http://192.168.2.144/egroupware
– User: ws; Password: ws;
• Moodle www.moodle.org
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eGroupware
•
eGroupWare (www.egroupware.org) is a free enterprise ready
groupware software for your network. It enables you to manage
contacts, appointments, todos and many more for your whole
business.
eGroupWare is a groupware server. It comes with a native webinterface which allowes to access your data from any platform all over
the planet. Moreover you also have the choice to access the
eGroupWare server with your favorite groupware client (Kontact,
Evolution, Outlook) and also with your mobile or PDA via SyncML.
eGroupWare is international. At the time, it supports more than 25
languages including rtl support.
eGroupWare is platform independent. The server runs on Linux, Mac,
Windows and many more other operating systems. On the client side,
all you need is a internetbrowser such as Firefox, Konqueror, Internet
Explorer and many more.
– http://demo.egroupware.org/currentversion/login.php
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MOODLE
Moodle (www.moodle.org) is a free
software/open source e-learning platform
(also known as a Course Management
System (CMS) or Virtual Learning
Environment (VLE). Moodle is designed to
help educators create online courses with
opportunities for rich interaction. Its open
source license and modular design means
that many people can develop additional
functionality, and development is undertaken
by a globally diffuse network of commercial
and non-commercial users.
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