Team A
• Tanya Hopper
• Cliff Irvin
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The training program will serve as an introduction for
new cashiers to Kudler Fine Foods.
• Introduction Video from Kathy Kudler
• Safety Video followed by short comprehension assessment.
• Facility Tour
• HR Paperwork
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The instructor will teach the cashiers how to complete an order from start to fi
focusing on specific techniques for efficiency and quality customer service.
Followed by:
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Written Assessment
Live Demonstration
Best Practices
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Putting the training in action…
• Cashiers Begin Servicing Customers.
• Final Written Assessment
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• Cashiers are assigned registers
• Mystery Shoppers
- Error Margin
- Customer Service
- Attitude
• Manager provides feedback highlighting successes
and working on opportunities.
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The course evaluation asks for the
trainee’s opinion on several items,
giving the company valuable
information that can be put into play for
future classes.
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Curriculum
Length
Instructor
Structure
Comments
Concerns
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The team recommends that Kudler uses this plan with
the next group of newly hired cashiers and monitor
how effective the training plan was.
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Apollo Group, Inc. (2011) Kudler Fine Foods Internet Site Virtual Organizations.
Retrieved from: https://ecampus.phoenix.edu/secure/aapd/CIST/VOP/Business/Kudler2/index.htm
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