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Effective Management and Control 
Systems
“Systems that evaluate, monitor, and control
different aspects and departments of an
organization. Their purpose is to effectively and
efficiently use resources in reaching the
organizations objectives.’’ – (Prakash, Ravish)
By:
Arin Clint
Tang Tchamdja
Abdulaziz Aljamaan
Waleed Albuhayri
Mohammad Alumair
2
Functions:
 Plan tasks and other organization activities
 Coordinate tasks and the organization’s activities
 Communicate information in an effectively
 Evaluate information and status
Arin Clint
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Introduction
What are some Effective Management & Control System?

Shipping and handling O


Measuring work output O
1.
Project Management
(Structures/WBS/Network Diagram) I/X

Responsibility matrix I

Reinforcement theory I

Technology I/X/O

Management of personnel (conflict control)
I/X
Team performance measurement X/O

Supply Chain I/X/O

Marketing Strategy I/O

Product Design I

Forecasting (decision making) I

Facilities Planning I
3.
Quality control (Quality assurance) O/X
2.
Lean Manufacturing X/O

Intensive management courses I

Culture Communication I
4.
Auditing X/O

Scheduling Design (timing) I
Arin Clint
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Supply Chain
A supply chain is a system of
organizations, people,
technology, activities,
information and resources
involved in moving a product or
service from suppliers and
customers
Tang Tchamdja
5
Supply Chain

In Aramark Corp a dynamic supply chain
was incorporated and that

enable them to reach their customers

A supply chain also have helped them to
have a quick response.

With an effective supply chain the
companies could increase their service, by
getting to customs and anticipate their
needs and exceed their expectation.
Tang Tchamdja

FedEx Supply Chain also offers a portfolio
of services to help turn supply chain
management into a competitive strategy.

they are able to focus core competencies,
reduce costs, and improve overall
customer service.

Within Fedex Each program is carefully
matched to the requirements of the
business to gain and improved supply
chain performance.

From services designed to optimize
availability and delivery of critical
inventory and components through our
network of forward stocking locations
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Scheduling
The basic steps use by many managers in
Scheduling are
1. Identify the time you have available.
2. Block in the essential tasks you must carry out
to succeed in your job.
3. Schedule in high priority urgent tasks and
vital "housekeeping" activities.
4. Block in appropriate contingency time to
handle unpredictable interruptions.
5. In the time that remains, schedule the
activities that address your priorities and
personal goals.
Tang Tchamdja
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Forecasting

Forecasting is used by
companies to determine how
to allocate their budgets for an
upcoming period of time
Investors utilize forecasting to
determine if events affecting a
company, such as sales
expectations, will increase or
decrease the price of shares in
that company.

Forecasting also provides an
important benchmark for firms
which have a long-term
perspective of operations.
Tang Tchamdja
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Work Break Down Structure(WBS)

WBS is typically created early in the
project and after the scope and
requirements have been gathered, but
before the bulk of the work is executed.

The project scope statement describes the
scope of the project in detail. It will be
used as a primary starting point from
which to create WBS.
Tang Tchamdja
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Decision Making
 An action that is taken to solve a problem.
 Lead to Achieving goals and get desired results.
 Setting plans and controlling them are part of the
decision making process.
Abdulaziz Aljamaan
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Steps to make good decision

There are six steps :
1.
Identify the problem.
2.
Collect information
3.
Analyze the problem.
4.
Find multiple solutions.
5.
Choose the best solution.
6.
Review the results.
Abdulaziz Aljamaan
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Facilities Planning
 It is the field that deals with the coordination of
space, infrastructure, people , organizations,
schools, and more.
 In planning a facility, concentrate on three items
(facility location, facility design, layout).
Abdulaziz Aljamaan
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Objectives
1. Customers satisfaction
2. Reduce cost and grow supply chain
3. Utilize people , equipment, and space
4. Safety and job satisfaction for employees.
Abdulaziz Aljamaan
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Facility Planning steps
o
Define the objective of the
facility.
o
Know the activities of the
organization.
o
Alternatives layouts to avoid
problems.
o
Evaluate the layouts and
plans.
Abdulaziz Aljamaan
o
Apply the design
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Product development, design, and process
 Knowing the product kind lead to know budget,
customers, and the type of facility.
 In designing process, quality, cost, and time are very
important.
 Scheduling the design gives information about
machine selection, number of machines, shifts’
number, number of workers, and etc.
Abdulaziz Aljamaan
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Quality and Waste Management
•
•
•
Lean Manufacturing
Quality Assurance
Quality Control
Waleed Albuhayri
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Lean Manufacturing

lean manufacturing is perfected customer satisfaction that
simultaneously eliminates waste and excess in time, cost and
delivery.

Technique in Lean Manufacturing

Value stream mapping (VSM):
chart of the flow using special symbols to display
the process and materials to improve the flow of processing.

Work place organization (6 S’s). tools used in
workplace help to reduce waste.

Pull/Kanban: a method of replenishing only products,
which have been consumed.

One-piece flow: a method to product on single
components and moves them to next machine when requested.
Waleed Albuhayri
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Lean Manufacturing
 Lean manufacturing can be effective because:
 Use vision systems that create mistake free tools
 Increase usage of machines for greater work organization
 Improve global/local and personal/business lines of
communication through various mediums of technology
 Use lean manufacturing based software to increase
efficiency of designs and information exchange as well as of
manufacturing, enterprise and material planning.
Waleed Albuhayri
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Quality Assurance

Quality assurance devises a plan to both prevent
problems while assuring product quality. This task calls
for an organized three-step system:



First: development
Second: documentation.
Third: formal instruction of staff to implement
and use system.

Quality of services such as administration and sales,
separate from solely products, becomes a prime
factor in the various systems of organizations
through quality assurance
Waleed Albuhayri
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The Purpose of Quality Assurance

Quality Assurance is an essential principle when procedure
is complicated leads to further procedures or plans on being
repeated. Preparation for Quality Assurance is
needed, to communicate trustworthy answers
to those concerned.

Quality Assurance system is to reduce in
1. Number of errors.
2. Waste of time.
3. Materials.
4. Customer complaints.
5. Problems to fix.
6. Time to give instructions.
Time to improve processes and systems.
Waleed Albuhayri
7.
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Strategies for Maximum Effectiveness

First Step: Rules detailing procedures for tasks, systems and processes.


Second Step: Creating set guidelines for Quality Assurance


Similar to the first steps, management in time and materials because more accessible.
Fourth Step: Making materials digitally accessible


provides greater jurisdiction of systems, certified recognition from outsides sources as
well as exposure of superior qualifications.
Third Step: Present to professionals improved, comprehensive written and structured guidelines.


These instructions allow for detailed notes on results, greater flow in improvement and
better-managed time and materials.
saves money and time in paperwork and improvements, as information is more readily
available.
Fifth Step: Assimilating electronic systems.

Waleed Albuhayri
that depict work flow integrates greater interactivity with information.
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CiSCO Case Study
Cisco Auto-test Transforms Quality
Assurance for Global Manufacturing
Mohammad Alumair
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Challenge
 Producing thousands of contra-distinct
appliances such as routers, switches, IP
telephones, video devices, interfaces &
gateways.
 Supplying services: generating close to $40
billion in annual sales.
 30 EMF sites worldwide. Assembling 35000
stock units containing 77,000 unique part
numbers, utilising 1000 suppliers.
Mohammad Alumair
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Results
 Control points in the production process = X2
 Number of different products = X4
 Number of production test engineers = Same
 Cisco product yields improvement = 13.2%
 Carrier Routing System improvement =13.4 %
 Auto-test generates 10.3 mil. Records daily: an increase of
20% from last year.
 Auto-test overseen by a team of only 25 engineers.
Mohammad Alumair
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Quality Control
Such effective control systems tend to have following qualities
in common
Focus on critical point
Controls are applied when failure/cost can not exceed a certain
level
Integration into Established Process
Operations and processes should work smoothly with controls
Acceptance by Employees
Controls designed with employees involvement increase
acceptance
Availability of Information When needed
Costs are frequently attributed to time (deadlines etc.)
shortcomings or failures
Economic Feasibility
How much will it cost? What will it serve? What are the
returns?
Mohammad Alumair
Accuracy
It provide factual information which is useful, reliable, valid and
consistent.
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Effective Control System-Engineering
 Modern industries use control systems which are a blend of
various technologies including electronics, hydraulics,
pneumatics and mechanics. The quality of this blend
determine factors like: functionality, reliability and price.
 There are various types of Industrial Quality Control systems
such as
 SCADA (Supervisory control and data acquisition)
 DCS (Distributed controls systems)
 PLC (programmable logic controllers)
Mohammad Alumair
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Effective Control System-Engineering
 Each control system has its
own effectiveness in each
company.

It is the choice of these
control systems on which
the entire success of a
company is dependent
 To present this idea lets talk
on PLCs
Mohammad Alumair
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Auditing:
 What is an audit? – “audit is an evaluation of a person,
organization, system, process, project or product. Audits
are performed to ascertain the validity and reliability of
information, and also provide an assessment of a
system's internal control.”- (askdefine)
 Why Audits are done:
•
•
•
•
Arin Clint
Verify Data of processes or operations
Judge effectiveness of the current processes
Judge effectiveness of meeting standard requirements
Provide information about problem areas
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Types of Audits:


Financial
•
Examine the accuracy of financial statements
•
Ensure accounts/statements meet organizations standards and policy requirements of
how there conducted
Internal
•


Is done with in an organization to examine and evaluate their own activities and records
Project Management
•
Health of the Project to see if its on track and meeting demand
•
To see if the project can be enhanced
Quality
•
Ensure that procedural activities are met
•
Current (QMS) meets national or organizational standards
•
Regulatory req. (ex: FDA or Higher Education)
Arin Clint
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Benefits of Audits:
 Show possible areas for improvement
 Show possible methods and processes that are
outdated an need to be revised
 Increase reaction time to address problems or
possible problems
 Gives the organization a sense of what's “really”
going on and where the organization stands
Arin Clint
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Conclusion:
Overall: Management and control systems are effective
when their functions are carried out correctly and
that the people implementing their functions are
aware of their limitations.
Arin Clint
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Questions We Might Have Answers To:
?
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Work Cited:
asi-cpa.com (1995). Auditing Dictionary of Terms. Retrieved 8 November 2011 from asi-cpa.com: http://www.ais-cpa.com/glosa.html
en.wikipedia.org (2012). Audit. Retrieved 9 November 2011 from en.wikipedia.org: http://en.wikipedia.org/wiki/Audit
cof.org (2003). RAFFA, P.C. Levels of Service. Retrieved 15 November 2012 from cof.org: http://www.cof.org/files/Documents/Education_Collaborations/Audit%20Conference%20Call%20Handouts/3_Levels_of_Attestation_Services_Defined-HANDOUT_3.pdf
Prakash, Ravish (2009). Management Control System. Retrieved 17 November 2012 from scribd.com: http://www.scribd.com/doc/13822327/Management-control-system
Web. < http://kalyan-city.blogspot.com/2011/08/what-is-decision-making-meaning.html>.
Web. <http://en.wikipedia.org/wiki/Decision_making>.
Tompkins, James A, John A White, Yavuz A Bozer, and J.M.A Tanchoco. FACILITIES PLANNING. fourth edition. 845. HOBOKEN: JOHN WILEY & SONS, 2010. Print.
"The Management Process â€
“Planning, Controlling and Decision Making." Management Process: Planning, Controlling, Decision Making. MPMM, 13 May 2010. Web. 25 Nov. 2012. http://blog.mpmm.com/the-management-process-planning-controlling-and-decision-making/.
Adams , M., & Bernard J. , S. (n.d.). Impact of process variability on lean manufacturing systems. Retrieved from http://www.scs.org/confernc/hsc/hsc02/hsc/papers/hsc001.pdf
Bohemia, E. (2002, August 30). Lean manufacturing and its impact on the role of industrial designers in the role of industrial designers in Australia. Retrieved from http://www.academia.edu/322637/Lean_Manufacturing_and_Its_Impact_on_the_Role_of_Industrial_Designers_In_Australia
Drapeau, M., & Oudi, S. (2007 , May 31). Release management: Where to start?. Retrieved from http://www.itsmwatch.com/itil/article.php/11700_3680776_2/Release-Management-Where-to-Start.htm
Griffin, P. (1995, November 19). Benefits of quality assurance ?. Retrieved from http://www.quality.co.uk/isoadvic/benqa.htm
Roll, D. (2011, August). An introduction to 6s. Retrieved from http://www.vitalentusa.com/learn/6s_article.php
Washington edu. (n.d.). Retrieved from http://courses.washington.edu/ie337/Value_Stream_Mapping.pdf
Watson (Jr), J. L. (2006). Integrating lean manufacturing with technology: Analyzing the effects on organizational performance in terms of quality, cost, and response time. (p. 62). Capella University:
(2010). Cisco autotest transforms quality assurance for global manufacturing. Network-enabled application enables Cisco’s value chain with automated testing, monitoring, and quality assurance, 6(10), 1-3. doi: DDM10CS2776
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Work Cited:
Programmable Logic Controllers in Process Automation by Ahti Mikkor, Lembit Roosimolder.
http://www.cliffsnotes.com/study_guide/Effective-Organizational-Control-Systems.topicArticleId-8944,articleId-8927.html
http://www.citeman.com/19614-effective-control-system.html
http://auditing.askdefine.com/