Volunteering
Leadership &
Training
Presented by
Sue Noble
CEO
Volunteering Victoria
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About Volunteering Victoria
Our vision
◦ Resilient communities & empowered & active citizens through volunteering
Our purpose
We are the peak body for volunteering in Victoria. Through our dynamic and
transformative leadership we will promote and build a vibrant, prosperous and
strong volunteering community that is inclusive, respected and sustainable
@volunteeringvic
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National
Volunteer
Week
2015 Annual Report
2015-16 State
Budget
Submission
Revamped
Learning &
Development
Program
Skilled &
Corporate
Volunteering
Inclusive
Membership
Model
Work for the Dole
Definition of
Volunteering
& National
Standards
Research &
Submissions
Website
Redevelopment
Commenced
Imagine the
Possibilities
Campaign
Government
State Election
Relations
Focus
Campaign
Volunteering
Matters &
Social Media
Mentoring
Program
Government
Relations
Manager of
Special Interest
DSS Grants &
Spontaneous
Groups & Network
Volunteer
Senate Inquiry
Emergency
Support
Volunteer
Innovation
Volunteer Project
Support &
Program in Sport
Referral Service
Definition of Volunteering
Volunteering is time willingly given for the common
good & without financial gain
@volunteeringvic
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Impact of volunteering
o Great breadth, depth, variety, ways of volunteering
o 4.6 million volunteers support 600,000 NFPs across Australia
o Only about 60,000 NFPs have paid staff
o “Volunteering is worth more than 200 billion a year to the Australian
economy, outstripping revenue sources from mining, retail & agriculture.”
Dr Lisel O’Dywer, The Conversation
o In Victoria:
o 35.6% (1.5 million people) of people aged 18+ participated in formal volunteering
o 90% of incorporated associations relied on volunteers to do what they do
o Contributed $16.4 billion in Victoria in 2006 & up to $42.1 billion by 2021
o Social impact: strengthening communities, supporting civic participation
@volunteeringvic
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Impact on volunteers
For all age groups volunteering can .........
o Support individuals’ empowerment & self worth
o Improve physical health & longevity
o Build general wellbeing, emotional resilience
o Improve mood & happiness
o Build satisfaction, pride, purpose, accomplishment
o Help develop new skills, expand life & work experience
o Build work & social networks, connectedness & community cohesion
o Demonstrate a volunteer’s motivation, values, proactivity
o Provide a pathway to economic participation
o Refer to Health & Wellbeing Information Sheet
@volunteeringvic
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Volunteering challenge
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Adequate support & resourcing for volunteering
Balance organisations’ & volunteers’ needs
More effort, negotiation, calculated risk taking
Flexibility, creativity, innovation to:
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Accommodate different motivations & expectations
Remove or minimise barriers to volunteering
Support intergenerational volunteering
Support socially inclusive volunteering
Leverage diversity & new technologies
Engage (not merely manage) volunteers
Challenge of evolving volunteering landscape
Build a resilient volunteer involving organisation
@volunteeringvic
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Building a
Resilient Volunteer
Workforce: the Role
of Leadership
Resilience defined
o Resilience: a recently emerged concept, still ill-defined
◦ The capacity & capability to grow, to tolerate & adapt to
change & any excessive demands & stresses, & to
bounce-back after an adverse event
o Applied to individuals, organisations, communities
o Built 2 ways:
o Experience: What doesn’t kill you makes you stronger
o Built purposefully by capacity building activities
@volunteeringvic
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Building resilience
o Adaptive capacity:
o Confront disruptive challenges & anticipate, respond & adapt quickly to change
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Sustainable, well managed workload & resources
Aligned strategy, structure, systems, processes
Forward thinking, prepared
Superior performance, higher productivity & creativity
Access to timely, accurate, relevant information
Embraces diversity, manages complexity
Actively engaged, proactive, empowered, ownership
Good personal support systems, work-life integration
Enabling leadership
@volunteeringvic
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Enabling leadership
Strong, effective leadership
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Core characteristic of resilience
Supports the other characteristics of resilience
Builds relationships & trust
Motivating & enabling, not inhibiting
Inspiring, not demoralising
Consultative & inclusive, not exclusive
Courageous & persistent
Flexible & adaptive
Risk-taking, not risk-averse
Leads by example
@volunteeringvic
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The volunteer manager
o Provides leadership
o Progresses, reinforces, sustains a resilient volunteer workforce
o Key player, central enabler, driver of innovation to:
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Identify & capitalise on the motivations for volunteering
Reduce the barriers to volunteering
Anticipate & respond to volunteering trends & issues
Ensure great volunteering experience
Face significant challenges in changing environment
Often under-valued, under-resourced, undersold
Applies good practice HR management
Epic organiser, relationship manager & communicator
@volunteeringvic
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National
Standards for
Volunteer
Involvement
National Standards
National Standards for Volunteer Involvement (published 2015)
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Standard 1 Leadership & Management
Standard 2: Commitment to Volunteer Involvement
Standard 3: Volunteer Roles
Standard 4: Recruitment & Selection
Standard 5: Support & Development
Standard 6: Workplace Safety & Wellbeing
Standard 7 Volunteer Recognition
Standard 8: Quality Management & Continuous Improvement
@volunteeringvic
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Standard 5: Support & Development
Volunteers understand their roles & gain the knowledge, skills &
feedback needed to safely & effectively carry out their duties
5.1
5.2
5.3
5.4
5.5
Orientation relevant to role & responsibility
Knowledge & skill review to identify support & development needs
Relevant training & development opportunities provided
Appropriate supervision & support provided
Changes to volunteer involvement undertaken fairly & consistently
@volunteeringvic
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Implementing the Standards
o Standards Guide
o 10 Steps to implementing the National Standards
o Flexibility to accommodate small & large organisations
o Simple 3 step guide for small organisations
o Standards Workbook
o Organisations rating against each standard
o Evidence to support rating
o Gaps identified
o Action to address gaps
o Guide & Workbook: $25.00 (incl. GST)
o National Standards training
@volunteeringvic
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Benefits of Standards
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Greater volunteer job satisfaction
Volunteers treated fairly and rights protected
Enhanced customer satisfaction
Increased volunteer recruitment and retention
Less exposure to risk
Demonstrate ‘best practice’
Improved ability to innovate
Increased efficiency and cost savings
Sustainable advantage over competitors
Enhanced organisational credibility
@volunteeringvic
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Standards training
o Standards workshop
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Contents, trainer notes & course materials being finalised
Delivery from early 2016
Workshop fees: $120 (members) & $150 (non-members)
One hour webinar being developed
o Standards workbook
o Print version available late 2015
o Cost: $25 (incl. GST)
o Electronic version available to workshop & webinar participants
@volunteeringvic
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Some
Volunteering
Victoria
Resources
Supporting volunteering leadership
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Sector leadership & support
Research to identify trends, build a bank of evidence
Thought leadership & policy development
Information, resources & tools
Foster collaboration & networks e.g. Volunteer Management SIG
Volunteer management training, consulting services
Mentoring program
Identification & promotion of good/best practice programs
Capacity building
Advocacy (internal & external)
Promotion, PR, profile raising, recognition, Awards
@volunteeringvic
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Volunteer management toolkit
o Recruitment, induction, development, recognition, safety, termination
o For example: volunteer induction:
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About the organisation, the job, the volunteer
Rights, responsibilities, legal issues
Policies, procedures, communication
Use of property, equipment & information
Appropriate dress & behaviour
Drugs, alcohol & smoking
Conflict management
What to do if……
@volunteeringvic
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Volunteering Victoria State Awards
o Awarded on International Volunteer Managers’
Day 5 November 2015
o For volunteer programs, volunteer managers &
volunteer involving organisations (VIO)
o Innovation Award
o Excellence Award
o Inclusion Award
o Impact Award
o Thought Leadership Award
o Corporate Award
@volunteeringvic
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A Case Study in
Excellence:
Heide Museum
of Modern Art
Heide Museum of Modern Art
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Winner of our inaugural Excellence Award
Program developed using National Standards
Supported organisation-wide: Board, management, staff
200 volunteers across a range of areas
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Collections
Education
Public programs
Visitor services
Gardens
o Volunteers are the public face of Heide
@volunteeringvic
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Heide Museum of Modern Art
o Volunteers recognised in Heide’s Strategic Plan:
Heide will continue to offer professional development & education opportunities to
its volunteers & celebrate their contribution & achievements via various events,
publications & social media vehicles
o KPI annual retention of 80% of volunteers
o The Heide Volunteer Policy states:
Heide is committed to an ongoing, relevant, high quality volunteer program. Heide
adheres to the National Standards for Volunteer Involvement & supports the
Australian definition, principles & Model Code of Practice for Organisations
Involving Volunteers….
….Volunteers receive induction, orientation and ongoing training and support so
they can fulfil the goals of their designated volunteer position.
@volunteeringvic
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Heide Museum of Modern Art
o Commitment to induction, ongoing & role-specific training:
Once recruited, successful candidates undertake two compulsory
days of induction training prior to commencing as a volunteer
followed by a three month probationary period. All volunteers are
given comprehensive orientation on their first shift. Subsequent
training depends on the volunteer role
@volunteeringvic
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Heide Museum of Modern Art
o Induction training includes:
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Volunteer rights, responsibilities, expectations & roles
Volunteer policy
Recognition & rewards
Heide history & collection
Visitor engagement
Marketing & communications
Safety & security
Site, garden & current exhibition tours
Organisational structure & commercial operations
Volunteer agreements
Welcome by Heide Director & CEO
@volunteeringvic
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Heide Museum of Modern Art
o Ongoing training includes:
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Briefings with exhibition curators
Exhibition briefing notes
Regular online & face-to-face refresher training
Volunteer manual
o Role specific training includes:
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One-on-one mentoring, team teaching, briefings
Writing essays on current exhibitions & the history of Heide
Induction to details & invigilation requirements of each new exhibition
Delivering sample tours for review
Shadowing guided tours & the delivery of education programs & workshops
On the job horticultural training
@volunteeringvic
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Heide Museum of Modern Art
o Feedback from a Heide Volunteers:
“Training is viewed as an investment, and is provided continuously to the
volunteers. For each new exhibition, the curators provide a talk, and walk the
volunteer staff through the exhibits. These sessions are timely and welldesigned, and ensure that we, the volunteers, are fully briefed and able to
provide succinct information to visitors……The outcome of the training program
are volunteers who are appropriately briefed and trained at the outset”
“With clearly stated aims & expectations, the Heide volunteer feels confident in
the execution of their duties having been successfully supported with induction &
on-going training”
@volunteeringvic
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Heide Museum of Modern Art
o Training is supported by:
o Robust recruitment processes (2 intakes per year)
o Risk management
o Reward & recognition, including
o Volunteer Card & entitlements after 3-months
o Heide membership after 1-year
o Social events, seminars, book club
o Communication, including
o Volunteer Newsletter, Journal, Blog & Manual
o Education online portal
o Supportive administrative processes
@volunteeringvic
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@volunteeringvic
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A Case Study in
Inclusion:
Seed Indigenous
Youth Climate
Network
Seed Indigenous Youth Climate Network
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Winner of our inaugural Inclusion Award
Launched in July 2014
Indigenous-led branch of the Australian Youth Climate Coalition
Purpose: educate, inspire & empower indigenous young people to lead
climate change campaigns & projects in their communities
o Vision: a just and sustainable future with strong cultures and communities,
powered by renewable energy
o Flow-on benefits to the wider-indigenous communities
o In 12 months, 70 young people trained in lifelong skills in leadership,
communication, project management & sustainability
@volunteeringvic
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Seed Indigenous Youth Climate Network
o 4 programs to support growth in volunteering
o 9-month intensive Climate Leaders Training Program (supported by Oxfam)
o 14-day intensive training
o One-on-one mentoring with experienced campaigners
o Regular peer-to-peer learning
o Real-world practice in campaigning, community organising & communication
o Regional training & mentor-supported state volunteer branches
o Community road-trip from Cairns to Brisbane to engage indigenous communities
in local impacts of climate change
o 2014 Seed Summit
@volunteeringvic
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xxx
o xxxxxxx
@volunteeringvic
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xxx
o xxxxxxx
@volunteeringvic
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A Case Study in
Health
Volunteering
Leadership
Leadership in Health Volunteering
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Sharon Walsh (Bendigo Health) & Zoe Waters (Barwon Health)
Leaders in their organisations & the sector
Delivered Australia’s first Leadership in Health Volunteering Conference
Inspired by the lack of specific education for volunteer managers in health
Conference theme: Identity, Innovation and Influence
Conference aim:
o Enhance skills to support volunteer manager growth & development
o Build participants’ confidence & purpose to:
o voice & promote leadership within their organisations
o support the wider sector and positively enhance volunteer programs and
support communities
o 120 delegates. Expert speakers & panellists
@volunteeringvic
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A Case Study:
in Volunteer
Mentoring
Step by Step Volunteer Mentor Program
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Innovative, inclusive program developed by Volunteering Geelong
NFPs rarely have capacity to help people with a disability into volunteering
Mentors (volunteers) support people with a disability into volunteering
People with physical, mental health & intellectual disabilities provided with:
o Individualised support
o Volunteering opportunities to meet their needs & interests
o Participating NFPs must adhere to National Standards
o Volunteers & mentors are interviewed, reference & police checked & (if applicable)
have working with children checks
o CoGG Rural Access Team provides disability awareness training for mentors & NFPs
o NDIA provides additional advice & financial support & on steering committee
@volunteeringvic
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Step by Step Volunteer Mentor Program
o Step by Step program outcomes include:
o More people with a disability volunteering, thereby:
o Increasing their confidence, self-esteem, skills, knowledge & sense of
contributing to the community
o Reducing their social isolation & loneliness
o More volunteering opportunities for people with disabilities
o Improved understanding by participating NFPs of the needs & barriers people
with a disability encounter
o Greater acceptance of people with disabilities - shift in focus from the
disability to the person
o Broadening & developing participating organisations’ skills & knowledge about
managing an inclusive workplace
@volunteeringvic
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/VOLUNTEERINGVIC
Volunteeringvictoria.org.au