Core Image Processing
A Mobile Strategy
eDOC Innovations Annual
Leadership Session
Some information from
eDOC Innovations’
Annual Leadership Session
Some great accomplishments since we last met;
SSAE16 Audit Certification!
Another “Unqualified” accounting audit opinion
from our auditors.
Welcomed additional new owners to the CUSO … 20
Owners Collaborating in CUSO Ownership Today!
Cooperative Business Design …
In everything we do at eDOC Innovations, we believe in challenging
the status quo of business through our cooperative CUSO business
model; we believe we can change the future of business in our
industry; we believe in innovating with industry thought leaders; and
we believe in credit unions owning the future their imaging content.
The way we challenge the status quo is by providing ownership in
our organization and engaging our owners in active conversation; by
engaging owners and peers in collaborative development projects to
build technology together; and by challenging culture, operational
processes and business development ideas.
Our solutions influence culture, are intuitive and simple to use, build
operational foundations and provide business growth opportunities.
How can we serve you?
Walking the Talk at eDOC
Today eDOC Innovations’ collaborative business model is an
active participant in the cuasterisk.com network. Through this
network of like-minded CUSO’s and other business relationships,
eDOC reaches out to approximately 1,000 credit unions nationally
where we provide a variety of our products and services.
eDOC has provided
start-up and D‘Novo credit unions
scholarships for key eDOC solutions to
their start-up efforts.
Internet Archive CU … a real-world
success, welcome Jordan Modell!
A Cooperative Business Question
Social habits and passions of members are creating
a culture of mobility within our society. With such
unprecedented pace of change, and the related
impacts on delivering mobile solutions to members
due to advancements in mobile technology, how
does a credit union effectively create a culture,
competency and business strategy that will be a
solid foundation for the requirements of today and
the framework for a strong tomorrow?
Introduce: Core Image Processing
Core image processing is the concept of strategically
creating a business focus that can affect core cultural
requirements in imaging ; develop and build core
competencies; and engage core business strategies
through imaging technology and processes that will
automate image acquisition, drives operational efficiency
through image processing, and manages image content
for the duration of its lifecycle.
Comparative Learning …
It is often helpful when considering new ideas and
solutions, to look comparatively at other sources …
looking for patterns and related needs.
Our example for today is …
Hang on to your pencils!
The Science of Our Industry
Intro to Cooperative Business Science 101
We can learn from the scientific world, let’s
explore “What is Atom Economy?”
The concept of Atom Economy was developed by
Barry Trost of Stanford University (US), for which he
received the Presidential Green Chemistry
Challenge Award in 1998. It is a method of
expressing how efficiently a particular reaction
makes use of the reactant atmos.
The Concept of Yield
In “Green Chemistry”, chemists need to measure the
efficiency of chemical reactions in order to compare
alternative routs to products and their associated
economic and environmental costs.
Percentage yield has long been used for this purpose,
as it compares the expected product quantity with the
actual product obtained.
The Problem of Yield … Waste in
Processes
A high yield is desirable, but is not the whole story.
For example; The reaction once used to
manufacture phenol from benzene generates 1
mole of sodium sulphite (126g), for every mole of
phenol (88g) produced. This may be acceptable if
there is sufficient demand for the sodium sulphite,
but if not, it presents a serious waste management
problem, and adds significantly to costs.
The Problem of Yield … Waste in
Processes
It is much better to reduce the amount of waste
generated in the first place, rather than treat it at a
later date, and this is an important aim of green
chemistry. A yield calculation does not indicate
how efficiently the reactants have been used in
generating the desired product, and so does not
indicate how effectively waste is being reduced.
Applying Atomic Economy to Our
Business …
What can our cooperative businesses learn from Atomic Economy?
Consistently measure efficiency (Business Planning)
Compare alternative processes (Explore Business Processes)
Evaluate economic impacts (Evaluate Related Process Costs)
Yield vs. Waste
Reduce waste upfront (Automate Acquisition & Process)
Yield doesn’t always reflect efficiency (Culture and Competency)
Applied relative learning in Atomic Economy can help us build strong
operational foundations in imaging culture, competency and business
strategy.
Business Planning: Core Imaging
Culture …
There are many ways to look at your business requirements. An effective leader focuses on
forward, offensive movement. That often requires changes in thinking, or in process; and in
some instances systems investment is also required.
Creating an imaging culture first requires an established vision. Vision is critical to the
long-term sustainability of every credit union. Things you can do today:




Learn from others
Evaluate motives and objectives
Choose to inspire others
Become a topic expert
Engaging in strategy sessions with peers or other industry and topic expert leaders can
bring ideas to you and inspire within you the emergence of a vision, is an effective option
for someone without, or looking to enhance an imaging culture vision.
Evaluate
Analyze
Identify
Exploring Process: Core Imaging
Competency
Establishing functional activities that emanate the cultural vision to stake
holders has the greatest opportunity for success.
Involving rank and file team members in not only a lecture of your vision
but helping to build the framework for their contributions to vision is an
effective way to generate positive energy, enthusiasm, and draw out
skeptics, while you outline the sound business reasoning of the vision.
Tactical activities such as:
1.
Evaluating current documents for relative value
2.
Analyzing current processes for business reasoning
3.
Identifying document or process “silos”
Automation: Core Imaging Competency …
Creating core competency requires core effort from
executives, and all stake holders, marching towards the
same objective. An effective business plan not only outlines
the vision but also the incremental steps to get there.
Year one may simply be the recognition of needed change,
with a simple project to identify all existing paper forms;
building towards years two and three where activities include
process analytics or consulting engagements to strategize
and bring outside objectivity to operational practices. The
important point is that you strive, rather than just survive.
Automation: Core Imaging Competency …
Technology will play a role in your strategy, what are we
focused on building together?
Automate image acquisition in all types of processes and content, (I.e.
Teller receipts, checks, account documents, back-office and accounting,
HR and any other type of paper process).
Drive efficiency through image process automation and workflow.
Secure and manage the results of image processing, (the actual image
content), for the lifecycle of the image.
Manage security for content accessibility and processing.
Mitigate risk through automated business processes and image retention
guidelines.
Build a centralized, secure, mobile-accessible framework to deliver
service to staff and members anytime.
External Influences: A Social
Passion …
We started our day with the observation that member
mobility is a directly related to our Core Image
Processing strategy. External influences of the
members we serve, their habits and passions, are
placing rising demands on our business strategies.
Often credit unions become trapped in the mindset that
innovation is strictly a technology based decision …
becoming paralyzed by the analysis of technology and
wondering when to jump in.
External Influences: A Social
Passion …
However, if we watch the members and the social
passions that move their behaviors, we learn that what
we are really doing today is making investments of
infrastructure, with a focus on growing trends that are
impacting consumers and which today are leveling the
playing field. Consider the evidence.
Number of mobile device
connections
In the U.S., it is
predicted that mobile
device connections
will increase at a rate
of 12% over the next
four years.
This run rate is
unprecedented and
this trend will continue
to catapult mobile
device sales, dwarfing
personal computer
sales.
Graph by BI Intelligence
Number of mobile device
connections
Last year a major
event occurring in
this mobile
evolution … mobile
devices outsold
desktop and
notebook
computing devices.
The implications to
this social trend are
worth our
consideration.
Graph by BI Intelligence
Results of Social Passion ….
We are seeing a new
generation created …
–
–
–
–
New economies
New system structures
New technologies
New member and operational
opportunities
Results of Social Passion ….
Who is the ultimate
beneficiary?
– Those who are courageous enough to
look beyond their current organization
– Identify strengths and challenges
– Embrace change
– Foster innovation
– Accept responsibility to customer
feedback
– Look for industry trends and
opportunities
– Encourage planned abandonment
– Demand measureable results
Think about this … Consumers are changing the
landscape and leveling the playing field by making the
technology investments that historically a credit union
would have to make. As a result, being prepared to
harness the opportunity today may well be more about
“How well did I invest in infrastructure to capture the
opportunity?”
It isn’t solely technology I’m talking about here …
This naturally is
changing
everything…
So, how do I
apply what we
have learned into
my own world?
Lending
Services
Member
Services
Human
Resources
Audit
&
Compliance
Accounting
Technology
Planning
Core Image Processing – When Strategy Matters
The Credit Union Atom …
Your World
Applied science … Atomic make-up of credit the union
business
Member Services
Lending Services
Accounting
Audit & Compliance
Risk Management
Human Resources & Personnel
Technology Planning
Retail Payment Systems and Branch Services
What Can We Learn?
Core image processing can help address the demands
of this social change. Most business leaders agree that
we will not “return to paper”, and a solid core image
processing strategy can help in effectively creating and
driving a culture of operational processing that will be a
solid foundation for addressing the requirements of
today and the business opportunities of tomorrow.
LET’S TAKE A BREAK …
Check-out eDOC’s new mobile app,
“eDOC Mobile” … download to your
iPhone, iPad, Android or mobile device
with an internet connection YOU WILL
NEED IT FOR THE give-away today!
apps.edoclogic.com
or Google store
Lending
Services
Member
Services
Human
Resources
Audit
&
Compliance
Accounting
Technology
Planning
Core image Processing – When Strategy Matters
Turning Information Into Action
 We are on the cusp of the next social passion …
What can we learn from this information to create
for ourselves an opportunity and solutions for the
future?
 Collaboratively, CUSO’s and credit unions can
create opportunities together with the knowledge
of this growing social passion.
 What will it be? Our CUSO is working every day
on this question and others, for the benefit of
each stakeholder and the greater sustainability
of the industry.
Let’s take a look at what is going on at eDOC …
System Development
Investments
System Framework
Enhancements …
 Changeable Encryption.
 Enhanced File Structure Optimized
for Disk Space Utilization.
Collaborative Development Partner for
Projects
 Database Optimization, new file
format.
32
Upping our integration game
eDOC Development Update: “40+ Links” Project
Goal: Add 40+ links to
CU*BASE to scan/fetch
documents from an
eDOC vault
View e-Document
Adding 13 “Capture”
links and 26 “Fetch”
links to high-traffic
CU*BASE screens
Both projects targeted
for February 2014
Next phase adds at
least a dozen more,
plus mechanism for
customizing tables
used by in-house vaults
Scan e-Document
33
Our network designing products for eDOC
eDOC Development Update: Fill-in Forms Enhancements
With this new tool, it will be
easier for you to sell your
team on creating misc. forms
not related to CU*BASE and
get them to use them
Imagine if we built a button
on CU*BASE screens that
could jump to a form you
created, just at the right time
Print eDOC Form
Even bigger, imagine if our
Writing Team started a
business to help you think
through misc. form design
and taught you how to use
this eDOC feature
Not a CU*Spy ASP tool
today...maybe you
should buy your own inhouse eDOC vault!
Your Core Image Processing
A component of your core; culture, competency and business
strategy.
Business
Development
Drive membership
growth, service and
retention through
online & mobile
solutions.
Management
Automation
Check Imaging
Manage
electronic
content, apply
retention
models, mitigate
risk and ensure
compliance.
Automate business
process and image
acquisition by
digitizing paper and
enhancing
transaction
workflow.
Manage your
share draft
processing as an
integrated
solution.
Business Development
Solutions to address the social passions of your members in the
mobile revolution … natural person members and businesses are
changing their expectations. What is your electronic document
strategy …?
Convenient solutions that provide the mobility
your members demand…
•
•
•
•
2020eDOC: external member document
portal.
eDOCSignature: electronic document
signature.
CheckLogic Mobile: mobile check deposit
capture.
CheckLogic Lite: RDC for
businesses/merchants.
DocLogic is a strategy to build an electronic document culture…
CheckLogic Mobile
Members using iPhone and Android-based smart phones can now make their
deposits remotely by logging into the mobile application on their phone, input their
deposit amount, and snap photos of the front and back of checks with their smart
phone cameras.
Login authentication safe and secure
Optimizes images and extracts payment data automatically
Aggregates with CheckLogic forward collection items
Integrated for existing mobile wallets
Check images stored and available in the idocVAULT™ core imaging system
After the checks are submitted successfully, members receive notification back
alerting them that the transaction was successfully completed. All transactions
are transmitted with multiple layers of security.
CheckLogic Mobile
 Integrated Check Processing
 Account level authorization
 Business Rules
 Email Address Entry
 Integrated balancing
Use existing settlement
channels…
CheckLogic Mobile
 Account level limits
 Check Review
Authorization
 Exception Over-ride
Available
Now!
 Posting Review Screen
CheckLogic Mobile
New Partnership
 Integrated mobile banking
Available
Now!
 Customized user experience
 Geography tracking security
 And more …
CheckLogic Lite …
CheckLogic Lite is expanding to allow users
to upload a check image taken by any device
… computer, scanner, camera, etc…
CheckLogic Lite integrates with your
in-house 2020eDOC Member
Document Portal … here is where
strategy gets really valuable!
Electronic Transactions
eDOCSignature® is a solution
that provides Enterprise Wide
eSign capabilities.
Provided through our
collaboration with DocuSign,
all CUSO participants have
access to this technology.
Completely integrated
process with ProDOC
Packages™, and can be
utilized for “ad-hock”
document signing needs.
Dispelling eSign Myths
Some helpful information related to electronic
transactions.
What you should know about E-Signature Law
The adoption of the Uniform Electronic Transactions
Act (UETA) in most states and the passage of
Electronic Signatures in Global and National
Commerce Act (ESIGN) at the federal level in 2000
solidified the legal landscape for use of electronic
records and electronic signatures in commerce.
Dispelling eSign Myths
Rule of General Validity
Both ESIGN and UETA establish that
electronic records and signatures
carry the same weight and legal
effect as traditional paper
documents and handwritten
signatures, stating:
“A document or signature cannot be
denied legal effect or enforceability
solely because it is in electronic
form. “
Automation: ProDOC
DocLogic 7’s ProDOC modules automate business processes and image
acquisition to create a culture of electronic document processing and
exchange, while enhancing member experience to drive sustainability
and future business opportunity. Optimize by automating your document
and transaction processing from start to finish. Industry Intelligence …
•
•
•
ProDOC Forms: Intelligent form processing and automation for electronic
document identification, liquid form processing, signature capture processing,
and automated electronic storage and management.
ProDOC Receipts: Automated teller transaction processing for automation of
teller receipt, deposit and check processing, signature capture processing,
and automated electronic storage and management.
ProDOC Packages: Intelligent transaction processing in our state-of-the-art
“Virtual Filing Cabinet” to automate document workflow, form and signature
requirements, eSign Internet processing and automated electronic storage and
management.
Liquid Form Functions
Automating Form Processing
Enhancements:
 Field Type Definitions
 Text
 Date
 Indexed
 Required Field Capability
 Specify the field is required
 Tab sequence controls
 Image scan controls
 Set to avoid large color scans
 Mixed input options for old and
new field types
 And more….
Transaction Packaging
Automating Business Process
Enhancements:







Define transaction types
Assign required or optional documents
Organize documents into virtual
“manila file”
Capture, Scan or Print-to-Image
documents into file
Organize required and optional
documents for each transaction type
Address the various departments
needs; lending, collections, member
service, card services, etc…
Improved transaction auditing through
business rule enforcement
Automated eSign for any
form or group of forms in
the virtual file and leverage
the social passion!
Transaction Packaging
Automating Business Process
Enhancements:

Retained signer email addresses for re-use.

Fix the name and email fields in the eSign
data panel to handle longer values for email
addresses.

Fix operation of ‘Delete’ key in package
document and eSign data edit boxes. The
cursor is now always set to beginning of
field when entering the edit box.

Prevent invalid characters from being
pasted into package data fields, and remove
invalid characters from package and
document data when saving documents.
For a Full Release Guide, visit us
at http://edoclogic.com/clientcenter/
Transaction Packaging
Automating Business Process
Current Project:
 Workflow tab with process definition
capability.
 Process checklist with completion
time stamping.
 Remote package initiation, enabling
external applications and documents
to create package.
 Package status and notifications.
Power of the Member Portal
The cooperative
business design
of our CUSO
aspires to foster a
culture,
competency and
strategic business
design
Announcing our new partnership
Power of the Member Portal
Extending the Partner
Network
New Partnership
 DigitalMailer’s StrongBox
 Integrated with 2020eDOC
 A vision for future mobility of
members … I want to
introduce our guest.
My Virtual StrongBox
The Best of Both Worlds!
Traditional Safe Deposit Box
Cloud-based Storage & Sync
+ Useful
+ Secure
- Not user-friendly
+ Store important finance & identity
items
- Inaccessible
- Inconvenient
- Costly
- Single point of failure
+ Accountable
+ Useful
- Unsecure
+ User-friendly
- Store important finance & identity
items
+ Accessible
+ Convenient
+ Inexpensive
+ Redundant
- Unaccountable
+ A Positive Characteristic
- A Negative Characteristic
My Virtual StrongBox
+ Useful
+ Secure
+ User-friendly
+ Store important finance &
identity items
+ Accessible
+ Convenient
+ Inexpensive
+ Redundant
+ Accountable
My Virtual StrongBox Organizational
Capabilities
5 predefined
folders to help
customers
organize files
iPad App Start Page
Targeted Ad
Engine driven
by CRM data
Icons for
MVSB &
Quick Ad via
camera
How To Get Started…
See Your
Account
Manager for
“Turn it on!”
Details.
Available
Now!
One Winner Today … FREE Set-up!
Who is it?
e UPDATE
Takes the deployment of eDOC’s solutions to the
next level.
Administrative console for business rule
controls.
Automated download of software to local
holding.
eUPDATE
Takes the
deployment of
eDOC’s solutions to
the next level.
Automated
workstation
updates.
For server and
desktop
applications.
Check Imaging
Manage your check processing requirements as an integrated part of your strategy,
remove technology islands without changing your settlement relationship.
CheckLogic is next-generation technology consolidating branch, member and
merchant deposit requirements into a comprehensive, strategic solution!
Your member’s experience with CheckLogic Mobile…
CheckLogic for check imaging…
• CheckLogic: Check21 for your branch, include ATM support.
• CheckLogic Mobile: Mobile check deposit from Apple or Andriod
smartphone.
• CheckLogic Manager: Integrated item processing, returns, IRD’s &
Charge-backs.
• CheckLogic Lite: RDC for business accounts.
CheckLogic Strategy
Image exchange, management and ownership … we are growing
to understand this requirement and it’s impact both now and into
the future.
CheckLogic allows you to exchange and own your check images,
as an integrated part of your overall eDocument strategy.
Your eDOC
Strategy
The traditional “Tactical”
approach to check imaging
and eDocument strategy …
creates islands of images
and technology.
A strong foundation is
built and image
ownership recognized
when a strategic
vision is applied…
Bringing the pieces together
CheckLogic – Branch Capture
CheckLogic Lite – Remote
Deposit for small merchants and
members
CheckLogic Mobile – Remote
Deposit for large merchants
CheckLogic Manager – Item
processing for in-clearing,
returns and IRD’s
CheckLogic 7 G2
Enhancements:
 New UI for optimum
performance
 Pending batch
capability
 Increased accuracy
in CAR/LAR
processing
 Batch notifications
CheckLogic 7 G2
Enhancements:
 Quick filer view for
easy review
 Batch status review
& summary
 More efficient in
system resources,
continues scanner
support of Panini &
Cannon scanners
CheckLogic 7 G2
Enhancements:
 User defined duplicate
detection parameters
 Look for Savings Bonds
support Oct ‘12
 ATM support available
for Diebold image
enabled ATMs available
Oct ’12
Watch the Bakery for updated information!
CheckLogic Manager™ …
Functionality:







In-Clearing items
received automatically
Return Items (from
previous day’s posting)
Charge Back Items
(previous day forward
collections)
Upload return file(s)
from core processor
Review return items
Add posted items, as
needed
Remove unwanted items
CheckLogic Manager™ …
Functionality:







Create return cash letter
and send to FRB
Review In-Clearing items
Repair items, as needed
Create posting files and
sends to core processor
Review and set items for
Redeposit, or IRD Printing
Create X9.37 cash letter
and send to FRB
Create PDF file (IRD) with
substitute check images
CheckLogic Manager™ …
Functionality:







Create return cash letter
and send to FRB
Review In-Clearing items
Repair items, as needed
Create posting files and
sends to core processor
Review and set items for
Redeposit, or IRD Printing
Create X9.37 cash letter
and send to FRB
Create PDF file (IRD) with
substitute check images
CheckLogic Teller™ …
Current Project:





Capture images at teller
counter.
Multi-use device support,
Epson check scanner/ID
scanner/receipt printer
Links checks deposited to
receipt image.
Pending batch for daily or
shift submission.
Replaces existing cash
tracker check scanning.
Look for general
release Q1 2014
Applying what we know …
Self discovery is an introspective and courageous
journey that gives organizations and leaders energy
and courage to grow.
Positioning a strategic vision needs three layers …
Operational efficiency gains to drive the “cost per transaction”
down.
Introduction of greater services and flexible interactions.
Higher availability for the “Shopping Consumer” … creating
new business opportunity.
Create VALUE for the member ...
Impacting Culture … Building
Competency
Member Services is
a broad topic, that
could include;
Let’s look at New Accounts
New accounts
Teller processing
Call center
Service requests
Changing culture requires a functional effort by management, to
inspire thought process change … “spyglass to action”; show them
what can be and lead to action.
In Practical
Measurements …
Let’s look at a real Lending Services Example
Element Federal Credit Union
Demographic
$26M Assets
4,300 members
Charleston, West Virginia
How did Element achieve a 12-month loan growth rate
of 5.68%, and a net worth to assets ratio of 10.73%?
(Source: 4th quarter 2012 data from Callahan and Associates, Inc.)
Business Strategy &
Investment…
Element FCU took a strategic business approach and
leveraged collaborative business to create efficiencies
through strategic investments.
“The technology reduces the amount of time the teller is
actually doing transactions and it gives them more time to
talk about the needs of the member. We have a lot of
members who use the technology, and they love it. Our
numbers are up and I attribute that to the technologies we
have because we are making it easy for people to do
business with us.” – Linda Bodie, President/CEO (Chief + Innovator)
Business Strategy &
Investment…
Available
Now!
eDOC has taken your
feedback to create a
new solution for you to
leverage the
collaborative expertise
of the CUSO.
A guide to your strategy and an
ongoing plan for creating culture,
competency and business planning.
eDOC Consulting Services … Box up
expertise for your business plan or board
strategy session.
Managed Services …
Consulting services for:
 Process evaluation and design.
 Form requirement and design.
 Retention, compliance and risk
assessment design.
 Retention plan standards and
execution design.
 System architecture and table design.
What Matters, What Doesn’t
What matters most?
A commitment to the future, commitment to the member,
commitment to the mission, and commitment to the process.
Why have a commitment to collaboration?
Through ownership and cooperation we can create
businesses that change the current growth statistics of our
industry. We can promote the principals of collaboration,
innovation and cooperation by consulting with other credit
union leaders and innovators on the nuances of starting and
working with a CUSO in helping them develop business plans
focused on the collaborative strengths they bring to the table.
Driving Business Innovation
Generating business innovation requires business
leaders to look beyond the present, and conceptualize
business for the future; peering through the lenses of
tradition to see the horizon of tomorrow’s nontraditional or “collaborative” opportunities.
In truth, tomorrows opportunities may come as a result
of today’s collaborative energy. Traditional business
teaches leaders to “color in the lines”. Collaboration
conversely to, “Reach beyond the lines and explore
what collectively can be achieved.”
Why Strategic Results Matter
New
Opportunities
Services
Operations
For Your Credit Union
Thank you to our owners and
peers!
Thank you to each of you … it is for you that we exist and for you that
we strive to create the best eDocument strategies and tools available
in the market place.
We know you could go elsewhere to find solutions, but it is through
our collaborative CUSO model that we drive innovation forward.
We thank you for leveraging the CUSO as you strive to build your
business and develop the credit union industry.