BULLYING AT CAL POLY POMONA June 30, 2015 Stop the Abusive Behavior NOW Stand Up and Speak Out 56% of bullies are managers 33% of bullies are peers 11% of bullies are subordinates Bullies 31% are female 69% are male 60% are female 40% are male 57% female 43% male 68% are female 32% male Persistent, offensive, abusive, intimidating or insulting behavior, abuse of power, or unfair punishment which upsets, threatens and/or humiliates the recipient(s), undermining their selfconfidence, reputation and ability to perform According to the Merriam-Webster Dictionary the definition of a bully is: A blustering browbeating person; especially, one habitually cruel to others who are weaker: to frighten, hurt, or threaten: to cause (someone) to do something by making threats or insults or by using force Bullying destroys teams causing Disenchantment Demoralization Demotivation Low productivity Alienation Increases staff: • Turnover • Sickness • Absences Isolation Control Elimination Constantly nit-pick, finding fault in everything and criticizing in a trivial way Criticizing based on distortion, misrepresentation and/or fabrication Refusing to recognize the target(s) existence and value • Constantly undermining the target(s) and his or her position, status, value and potential • Excluding and separating target(s) from colleagues • Marginalizing, overruling, ignoring, sidelining • Denying information or knowledge necessary for the achievement of objectives Starving the target(s) of resources, while giving others more than what they need Denying managerial support Excessively monitoring and micromanaging Encouraging written complaints by other staff members against the target(s) Denying leave and vacation requests Singling them out and treating them differently Belittling, demeaning and patronizing, especially in front of others Humiliating and threatening in front of others Overloading with work, having all work taken away or giving menial tasks Stealing and plagiarizing the target’s work Increasing responsibility and/or decreasing or removing authority Denying training that is necessary to perform duties Setting unrealistic goals and constantly changing goals without notice Changing deadlines with little or no notice, causing failure Subjecting target to gossip which damages his or her reputation Twisting, distorting and misrepresenting the target’s work performance Giving discipline for trivial or fabricated reasons Coercing into leaving, constructive dismissal, early retirement Most workplace bullying is traceable to a person with several of the following traits: Obsessed with image Passive aggressive Self-Righteous, pompous and overly confident Appears self-assured Ambitious, argumentative and judgmental May give off an impression of trustworthiness and reliability Has an air of untouchability: questioning this person's actions or decisions is taboo especially among peers and superiors. Compulsive liar: spontaneously makes things up to fit the needs of the moment Routinely embellishes stories for effect Convinces superiors and peers by seeming plausible and convincing, sometimes by copying others' behavior, words or work Portrays him or herself as kind, caring and compassionate but only behaves this way when it leads to personal gain Doesn't listen, can't sustain a meaningful conversation Superficial and glib Seems to have an overbearing, distorted belief in his or her qualities and importance within the organization Is oblivious to the difference between how he or she would like to be seen, and how he or she is seen Wants to control everything Has a subjective sense of right and wrong "Right" is whatever he or she can get away with "Wrong" could be anything done by others, justifying the bully's punishments, threats, control etc. Projects his or her own shortcomings onto others Distorts peoples' perceptions of reality through falsehood and gossip • Rewrites history to paint a better picture of him or herself and/or a worse picture of someone else • Tells different people different things, causing confusion, disruption, division and conflict • Warns targets that nobody will believe them if they report the bullying Is selectively (un)friendly and (un)cooperative: Is mean and inappropriately inflexible with some people; but is generous, relaxed and very accommodating with others May motivate allies with the prospect of reward; but motivates most people with fear and guilt Directly or indirectly threatens dire consequences for people under his or her influence, who think or act for themselves Once called to account: Aggressively denies and refutes any criticism Counter-attacking the critic with fabricated or distorted counter-criticism Claims to have been bullied by the complainant, feigns victimhood, ("poor me"), uses amateur dramatics (bursting into tears etc.), to avoid the question and evade accountability Makes others feel guilty for daring to suggest that he or she might have done the slightest thing wrong Can be innocent and charming some of the time (typically in the presence of witnesses), but vicious and vindictive at other times (typically when there are no witnesses) Lacks a conscience, shows no remorse Has a compulsive need to criticize Is often devious, manipulative, spiteful, vengeful Becomes impatient, irritable and aggressive if asked to address the needs and concerns of others May be emotionally cold, humorless, joyless Bullying can start simply because the target is there Bullying may be unwittingly provoked because the target is competent, popular, successful, has integrity or otherwise characteristics that the bully perceives as a threat to their own status, fearing that the target will - inadvertently or deliberately expose some negative aspect of the bully’s activity Bullying can cause injury to health and make people ill, with some or all of the following symptoms. Many, if not all of these symptoms are consequences of the high levels of stress and anxiety that bullying creates Shattered self-confidence, low selfworth, low self-esteem Hypersensitivity, fragility, irritability and angry outbursts Tearfulness, bursting into tears regularly over trivial things Sweating, trembling, shaking, heart palpitations, panic attacks • Forgetfulness, poor concentration, obsessed with the thought of being bullied • Exhaustion, constant fatigue, sleeplessness, nightmares, waking early • Headaches and migraines • Frequent illnesses, stress plays havoc with the immune system Maintain records at home, not at work Forward all emails to your home email address Keep memos, emails and other documents that are evidential of bullying Prepare and maintain daily detailed notes of what you said and did, and what others said and did Ultimately, the only thing you can control is you It is in your best interests to report bullying to the Union Focus your attention on what you can do and are doing Mistakes you make as a result of being bullied, any sickness, absences, and any illness that will be used by a bully to discredit you • Most bullying is designed to provoke a response that can be used against you • Always act reasonably so a contrast will emerge between your behavior and the bully's behavior • Remember that once you decide to resist the bullying, you may be in for the "long haul" Be calm, cool and collected Act disconnected when you feel emotional. Speak slowly and clearly. Maintain a relaxed facial expression and body language. Smile occasionally, when appropriate, to show the bully that nothing bothers you A single comment communicates far more than a rambling explanation. For example, when a bully unfairly criticizes something you did and asks for an explanation, you could either become defensive and struggle to debate him--which plays right into his hands--or just nonchalantly say: “Because that’s the best way to do it.” Good: Idealistic: Passive: Selfcritical: Fearful: Vulnerable Good - A bully wants followers who are cooperative, conscientious and giving. Bullies know that unselfish, caring people are more likely to forgive his/her aggression and continue serving his/her needs, even after years of verbal abuse Passive - Bullies want followers that are: Polite to a fault, non-confrontational, afraid to debate others openly, easily interrupted, quiet and non-expressive. Introverts are more likely to become subservient to an aggressor Self-critical - People who are self-critical, lack self-confidence and self-respect are more likely to accept a bully as superior and accept blame on the bully’s behalf Fearful - People who display a great deal of fear, nervous habits and speech patterns such as a timid tone of voice are usually easier targets for intimidation and manipulation Vulnerable : Emotionally vulnerable people are also more easily manipulated. Mobbing: Encourages other staff members to “mob” the target; “ganging up” and gossiping The union is here to protect your rights Possible grievance for violations under Article 23 – Health and Safety - 23.1 The CSU recognizes the importance of procedures and policies for the protection of health and safety of employees and shall endeavor to maintain such conditions conducive to the health and safety of the employees. Possible….. Complaint for violation of the Zero Tolerance Policy for Threats or Acts of Violence Grievance under Article 23 Health and Safety Executive Order 1096 Systemwide Policy Prohibiting Discrimination, Harassment and Retaliation Against Employees & Third Parties The union will ask you to explain what is happening to you in your workplace Examples of the bullying behavior will help your union steward to understand what you are going through We will work with you to find the best course of action Deborah Campbell, President Sheila Taylor, Vice President Sandra Harper, Secretary Robert Rice, Treasurer Loretta “Rhett” Villanueva, Organizing Chair Vacant, BU2 Representative Reggie Keys, BU5 Representative Rocky Sanchez, BU7 Representative 7 & Chief Steward Hector Maciel, BU9 Representative Deborah Campbell, x 4557 Sheila Taylor, x 2872 Sandra Harper, x3355 Robert Rice, x5316 Rhett Villanueva, x6428 Reggie Reyes, x4137 Rocky Sanchez, x2683 Hector Maciel, x4035 Cindi Ganti, x 3030 Randy Hallock, x3030 Francisco Vitela, x3030 Patricia Arellano, x3030 Acknowledgement to Cal State Long Beach’s Chapter 315 and their Chapter President Janine Licausi Workplace Bullying Institute website: http://www.workplacebullying.org/news/