CUSTOMER_CODE
SMUDE
DIVISION_CODE
SMUDE
EVENT_CODE
SMUJAN15
ASSESSMENT_CODE MU0011_SMUJAN15
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
19329
QUESTION_TEXT
What are ethical dilemmas? Discuss the relevance of ethical
dilemma in practicing OD.
Ethical dilemma are the results of
behaviour and inappropriate action or roles on the part of both
change agents and client systems
The outcome of ethical dilemmas
SCHEME OF
EVALUATION
1.Misrepresentation
2.Misuse of data
3.Coercion
4.values and goal conflict
5.technical Ineptness
6.collusion
7.promising unrealistic outcomes
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
19332
QUESTION_TEXT
Technology is transforming the field of OD critically comment on
the statement with examples.
Benefit of using Technology in OD
SCHEME OF
EVALUATION
1. Whole system participation is enabled
2.Speed up organisational readiness
3.Higher qualities of plans and strategic are produced
4.Promote sharing of knowledge and collaborative learning
5.align stakeholders spread geographically
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
19333
QUESTION_TEXT
What do you mean by organizational changes? Explain various
strategies for change.
SCHEME OF
EVALUATION
Organizational change is a framework aimed at managing the effect of
new business processes changing organizational structure and systems
or due to cultural changes occurring within the organization. In simple
term, you can address it as the people side of change management. (2
marks)
Strategies for change :
1.Normative- Re-educative strategy:
This strategy gives major emphasis on the fact that behaviour is
influenced largely by social and cultural norms of the group,
organization or the society to which an individual belongs. (2 marks)
2.Rational- Empirical strategy:
This strategy assumes that people are basically rational individuals and
you can bring about a change by convicing them that it is for their best
interest. (2 marks)
3.Power- Coercive strategy:
This strategy leads you to the use of power which is invested in
manager’s position, or power springing from the use of resources, to
coerce individuals into accepting change. (2 marks)
4.Action oriented change:
This strategy basically focuses on use of action orientation in bringing
changes in the organizations. It involves development of specific steps
necessary to achieve a goal or an objective which is also called as
action plan. (2 marks)
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
72736
QUESTION_TEXT
What is Team development Intervention? And explain interpersonal development
interventions.
SCHEME OF
EVALUATION
You can define team development interventions as the interventions aimed at improving group
performance, interpersonal relationship among team members, clarification of roles and
responsibilities of team members, decision making process in teams and problem solving
abilities, etc. The most significant goal of team building intervention is to improve the
interdependence of team members.
Interpersonal Development Interventions:
Intergroup interpersonal OD interventions attempt to bring to the surface underlying problems
to use joint problem solving, to correct misperceptions between groups, and to reopen
channels of communications.
OD intergroup techniques seek to identify areas of commonality and meta-goals – the superordinate organisation goal. They attempt to apply strategies that encourage interaction and
negotiation and to increase frequency of communication. These techniques are aimed at
avoiding the “win-lose” situations while emphasising the “win-win” aspects of the situations.
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
72738
QUESTION_TEXT
As a manager implementing organisation change, mention the purpose of Webcasts
and portal technology.
SCHEME OF
EVALUATION
Portal technology
To understand portal technology you must understand first what a portal is. A portal,
as you can see in figure 11.6, can be defined as a framework which enables
integration of people, processes and information across the boundaries of an
organisation.
It aims at providing the users a well secured and unified point of access which is
often seen in form of a web-based user interface. Application port-lets are used in
such portals which are designed with a purpose of personalising and aggregating
information.
Webcasts and podcasts
A webcast can be defined as a media presentation which is distributed using
streamline media technology either live or on demand over the internet to distribute a
single piece of content or information to many simultaneous viewers or listeners.
Therefore, you can call it as internet broadcasting. It can be either in form of an
audio or video presentation which in real time is streamed over internet and allows
viewers or listeners to participate or offer feedback
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
169095
QUESTION_TEXT
Explain in detail why organizations resist change and the measures
to overcoming resistance to change?
(Explanation of each point in detail)
Ans. The reasons of resistance to change by organizations:
i.
Power maintenance
ii.
Structural stability
iii. Organisational culture
iv. Group Norms
SCHEME OF
EVALUATION
The measures for ovecoming resistance to change by
organizations:
i.
Education and Communication
ii.
Participation and Involvement
iii. Facilitation and Support
iv. Negotiation and Agreement
v. Manipulation and Co–optation
vi.
Explicit and Implicit coercion