CUSTOMER_CODE
SMUDE
DIVISION_CODE
SMUDE
EVENT_CODE
SMUAPR15
ASSESSMENT_CODE MU0011_SMUAPR15
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
19329
QUESTION_TEXT
What are ethical dilemmas? Discuss the relevance of ethical
dilemma in practicing OD.
Ethical dilemma are the results of
behaviour and inappropriate action or roles on the part of both
change agents and client systems
The outcome of ethical dilemmas
SCHEME OF
EVALUATION
1.Misrepresentation
2.Misuse of data
3.Coercion
4.values and goal conflict
5.technical Ineptness
6.collusion
7.promising unrealistic outcomes
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
19331
QUESTION_TEXT
Enumerate the competencies required of OD professionals.
a.Intrapersonal skill
b.Interpersonal skill
c.General consultation skill
d.Participation skill
SCHEME OF EVALUATION e.Contracting skill
f.Emotional intelligence
g.Mentoring and Coaching
h.Managing conflict
i.Strategic decision making
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
72733
QUESTION_TEXT
What are the learning disciplines in learning organization?
1. Personal mastery :SCHEME OF EVALUATION 2. Mental models:3. Systems thinking:-
(2 marks)
(2 marks)
(2 marks)
4. Team learning:5. Shared vision:-
(2 marks)
(2 marks)
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
72735
QUESTION_TEXT
What do you understand by organizational development and briefly write the
features of organizational development
SCHEME OF
EVALUATION
In its widest sense, OD is a planned approach to improve employee and
organisational effectiveness. This can be achieved by conscious interventions in
those processes and structures that have an immediate bearing on the human
aspects of the organisation.
OD is the act, process, or result of furthering, advancing or promoting the growth of
an organisation. OD is anything done to ‘better’ an organisation. But this definition
is too broad and all-inclusive.
Features:
1. OD is a planned strategy to bring about organisational change
2. OD always involves a collaborative approach to change
3. OD programs include an emphasis on ways to improve and enhance
performance
4. OD relies on a set of humanistic values about people and organisations
5. OD represents a Systems Approach
6. OD is based upon scientific approaches to increase organisational
effectiveness
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
72736
QUESTION_TEXT
What is Team development Intervention? And explain interpersonal development
interventions.
SCHEME OF
EVALUATION
You can define team development interventions as the interventions aimed at improving
group performance, interpersonal relationship among team members, clarification of roles
and responsibilities of team members, decision making process in teams and problem
solving abilities, etc. The most significant goal of team building intervention is to improve
the interdependence of team members.
Interpersonal Development Interventions:
Intergroup interpersonal OD interventions attempt to bring to the surface underlying
problems to use joint problem solving, to correct misperceptions between groups, and to
reopen channels of communications.
OD intergroup techniques seek to identify areas of commonality and meta-goals – the superordinate organisation goal. They attempt to apply strategies that encourage interaction and
negotiation and to increase frequency of communication. These techniques are aimed at
avoiding the “win-lose” situations while emphasising the “win-win” aspects of the
situations.
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
169095
QUESTION_TEXT
Explain in detail why organizations resist change and the
measures to overcoming resistance to change?
SCHEME OF
EVALUATION
(Explanation of each point in detail)
Ans. The reasons of resistance to change by organizations:
i.
Power maintenance
ii.
Structural stability
iii. Organisational culture
iv. Group Norms
The measures for ovecoming resistance to change by
organizations:
i.
Education and Communication
ii.
Participation and Involvement
iii. Facilitation and Support
iv. Negotiation and Agreement
v. Manipulation and Co–optation
vi.
Explicit and Implicit coercion