UCC/UGC/ECCC
Proposal for New Course
Please attach proposed Syllabus in approved university format.
3
1. Course subject and number: BBA 495
2. Units:
See upper and lower division undergraduate course definitions.
3. College:
Extended Campuses
4. Academic Unit:
3
Business &Administration
5. Student Learning Outcomes of the new course. (Resources & Examples for Developing Course Learning
Outcomes)



Students will be able to apply each of the Baldrige criteria to document business processes
and results.
Students will be able to evaluate documentation of business processes and results according
to the Baldrige Scoring Guidelines and write findings on “strengths,” “OFIs,” and the report of
findings.
Students will be able to apply Six Sigma, Lean, ISO 9000 and other quality standards and tools
to case studies and examples, and evaluate results.
6. Justification for new course, including how the course contributes to degree program outcomes,
or other university requirements / student learning outcomes. (Resources, Examples & Tools for Developing
Effective Program Student Learning Outcomes).
The BBA mission and vision statements include a focus on Baldrige-Quality business education.
Students have asked for more opportunity to study these standards and their application directly. This
class will help meet these program and student-learning needs.
7. Effective BEGINNING of what term and year?
See effective dates calendar.
Fall 2013
8. Long course title: Quality Management and Baldrige
(max 100 characters including spaces)
9. Short course title: Quality Mgt & Baldrige
(max. 30 characters including spaces)
10. Catalog course description (max. 60 words, excluding requisites):
Provides an introduction to the foundations of quality management and a detailed examination of the
Baldrige framework for performance excellence, including the examiner review processes. Additional
quality management methods such as Six Sigma, Lean principles, and ISO 9000 will be integrated.
Letter grade only.
11. Will this course be part of any plan (major, minor or certificate) or sub plan (emphasis)?
Effective Fall 2012
Yes
No
If yes, include the appropriate plan proposal.
Please see BBA plan, attached.
12. Does this course duplicate content of existing courses?
Yes
No
If yes, list the courses with duplicate material. If the duplication is greater than 20%, explain why
NAU should establish this course.
13. Will this course impact any other academic unit’s enrollment or plan(s)?
If yes, include a letter of response from each impacted academic unit.
14. Grading option:
Letter grade
Yes
Pass/Fail
No
Both
15. Co-convened with:
n/a
14a. UGC approval date*:
(For example: ESE 450 and ESE 550) See co-convening policy.
*Must be approved by UGC before UCC submission, and both course syllabi must be presented.
16. Cross-listed with:
n/a
(For example: ES 450 and DIS 450) See cross listing policy.
Please submit a single cross-listed syllabus that will be used for all cross-listed courses.
17. May course be repeated for additional units?
16a. If yes, maximum units allowed?
16b. If yes, may course be repeated for additional units in the same term?
Yes
No
Yes
No
18. Prerequisites:
BBA 305W and BBA 330
If prerequisites, include the rationale for the prerequisites.
As a senior-level course, students are expected to communicate effectively (orally and in writing) in
order to succeed in this course. BBA 305W helps prepare students to meet this requirement. BBA
330 – Supply Chain & Operations Management – provides a background in quality management,
processes, and results that are the basis for the Baldrige Quality standards and other quality
management principles addressed in this course.
19. Co requisites:
n/a
If co requisites, include the rationale for the co requisites.
20. Does this course include combined lecture and lab components?
Yes
If yes, include the units specific to each component in the course description above.
Effective Fall 2012
No
21. Names of the current faculty qualified to teach this course:
Dean Pielstick
Answer 22-23 for UCC/ECCC only:
22. Is this course being proposed for Liberal Studies designation?
If yes, include a Liberal Studies proposal and syllabus with this proposal.
Yes
23. Is this course being proposed for Diversity designation?
If yes, include a Diversity proposal and syllabus with this proposal.
Yes
FLAGSTAFF MOUNTAIN CAMPUS
Reviewed by Curriculum Process Associate
Date
Approvals:
Department Chair/Unit Head (if appropriate)
Date
Chair of college curriculum committee
Date
Dean of college
Date
For Committee use only:
UCC/UGC Approval
Approved as submitted:
Effective Fall 2012
Date
Yes
No
No
No
Approved as modified:
Yes
No
EXTENDED CAMPUSES
Elizabeth P. Morrison
Reviewed by Curriculum Process Associate
11.17.12
Date
Approvals:
Academic Unit Head
Date
Division Curriculum Committee (Yuma, Yavapai, or Personal Learning)
Date
Division Administrator in Extended Campuses (Yuma, Yavapai, or Personal Learning)
Date
Faculty Chair of Extended Campuses Curriculum Committee (Yuma, Yavapai, or Personal
Learning)
Date
Chief Academic Officer; Extended Offices (or Designee)
Date
Approved as submitted:
Yes
No
Approved as modified:
Yes
No
Effective Fall 2012
MASTER COURSE SYLLABUS – BBA 495: QUALITY MANAGEMENT & BALDRIGE
General Information
 Extended Campuses, Business & Administration Department
 BBA 495 – Quality Management & Baldrige
 Course will be offered each semester
 3 credit hours
 Instructor’s name - TBA
 Office address - TBA
 Office hours - TBA
Course prerequisites – BBA 305W and BBA 330
Course description - Provides an introduction to the foundations of quality management and a detailed
examination of the Baldrige framework for performance excellence, including the examiner review processes.
Additional quality management methods such as Six Sigma, Lean principles, and ISO 9000 will be integrated.
Letter grade only.
Student Learning Expectations/Outcomes for this Course
 Students will be able to apply each of the Baldrige criteria to document business processes and results.
 Students will be able to evaluate documentation of business processes and results according to the
Baldrige Scoring Guidelines and write findings on “strengths,” “OFIs,” and the report of findings.
 Students will be able to apply Six Sigma, Lean, ISO 9000 and other quality standards and tools to case
studies and examples, and evaluate results.
Course structure/approach – Web-based course using a traditional textbook, supplemented with videos and
other instructional materials. The course will be organized into weekly content folders located on the Course
Content page (the course “home” page). The first document in each file will give an overview of the
requirements for that week and include links to other parts of the course such as the journals, videos, audios,
supplemental readings, and quizzes. Learning activities may include quizzes, discussion, journals, papers,
projects, and so forth.
Textbook and required materials - Managing for Quality and Performance Excellence (9th ed) by James R
Evans and William M. Lindsay, Cengage, ISBN-13: 9781285069463. [Or later edition, or other equivalent text
approved by the faculty.]
Recommended optional materials/references (attach reading list)
 Current edition of “Criteria for Performance Excellence”
 Other Baldrige publications and videos (http://www.nist.gov/baldrige/)
Course outline
 Foundations of quality management
 The Malcolm Baldrige framework for performance excellence
o Organizational profile
Effective Fall 2012
o Leadership
o Strategic planning
o Customer focus
o Measurement, analysis, and knowledge management
o Workforce focus
o Operations focus
o Results
 The Baldrige Quality Award review processes
 Six Sigma
 Lean principles
 Quality tools
 ISO 9000 and 14000
 Design for quality
 Building and sustaining performance excellence
Assessment of Student Learning Outcomes
 Methods of Assessment – graded assignments (see course structure/approach above) in addition to
midterm and final exams
 Timeline for Assessment – midterm approximately week 8, final exam week 16, other assessments will be
balanced throughout the semester according to the type of actual assignments
Grading System
 A=90+%
 B=80-89%
 C=70-79%
 D=60-69%
 F=less than 60%
Course policy
 Retests/makeup tests – no retests; tests may be made up due to documented circumstances beyond
the control of the student as approved by the instructor
 Attendance - NA
 Statement on plagiarism and cheating - Don’t! It violates NAU policy as well as moral and ethical
standards. (See NAU policies on "academic integrity," see below.) Students will receive zero points
on any specific assignment or exam or an F in the class, and may be expelled from the class or the
university, depending upon the severity of the incident.
 Syllabus Changes – The instructor reserves the right to make changes in this syllabus as deemed
necessary and appropriate to serve the best interests of the class and the learning experience. The
instructor will announce any changes through Blackboard Learn.
University policies: Attach the Safe Working and Learning Environment, Students with Disabilities,
Institutional Review Board, and Academic Integrity policies or reference them on the syllabus. See the
following document for policy statements: http://www4.nau.edu/avpaa/UCCPolicy/plcystmt.html.
Other - none
Effective Fall 2012