Human Resources
“The way management
treats the employees is
the way employees will
treat the customers.”
100 Best Companies to Work for
 Best Small and Medium
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Great workplaces financially
outperform their peers
www.greatplacetowork.com
 http://www.greatplacetowork.com/ourapproach/what-are-the-benefits-greatworkplaces
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Human Resources is…
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Function of an organization dedicated to
managing employees (the human element)
to help achieve organizational goals
Roles
Planning
 Recruitment and Staffing
 Job Design
 Training and Development
 Performance Appraisal
 Compensation and Benefits Management
 Labor Relations
 Safety
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History
Function began as “personnel”
 Dedicated to employee discipline and
record keeping
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Now called “Human Resources” to reflect
changing function
 5 years ago, HR spent about 25% of time on
employee data. Today HR spends about
16%, and spends 20% of their time on
strategic business partner functions
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Source: Iowa Human Resource
Department Management
Report 2009 Yearbook
Human Resource Managers
Give Advice and Counsel
 Provide services such as testing, selection,
and training
 Formulate and Implement policies
 Advocate for employees
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HR functions are performed by everyone who
supervises/manages employees. Some companies
have a dedicated person or department.
Companies tend to need a specialist/department as
they approach 100 employees
Average is 1.1 HR employee for every 100
workers (Source: BNA 2011 HR Department
Benchmarks & Analysis Report)
Outsourcing is common with seven out of ten
companies outsourcing at least one HR function
Functional structures
Specialists in the HR functions
 Supervisor of Staffing
 Director of Compensation
 Labor Relations Manager
 In 2010, specialists in benefits,
employment/ recruitment, and training are
most common.
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Generalist structures
HR Supervisor/Manager/Director who
serves a department, division or company
 HR Supervisor for Marketing
 HR Manager for the Consumer Products
Division
 Biggest reason for outsourcing is to access
specialty skills
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Structure of Human Resources
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How does Human Resources work in a local
organization ?
Baldrige Quality Award

The Baldrige Program is the nation's public-private partnership
dedicated to performance excellence.

The Baldrige Program
Raises awareness about the importance of performance
excellence in driving the U.S. and global economy
Provides organizational assessment tools and criteria
Educates leaders in businesses, schools, health care
organizations, and government and nonprofit agencies about the
practices of best-in-class organizations
Recognizes national role models and honors them with the only
Presidential Award for performance excellence
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Malcolm Baldrige National Quality Award
 551 U.S. organizations applied between
2005-2011
 95 Baldrige Award winners
Criteria include workforce focus
http://www.nist.gov/baldrige/publications/busi
ness_nonprofit_criteria.cfm
Estimated 31% of employers worldwide
find it difficult to fill positions because of
talent shortages in their markets, reports the
2010 Talent Shortage Survey from
Manpower
 The leading US advocacy group for retired
people, the AARP, believes that 80% of
baby boomers will keep working full- or
part-time past their current retirement age.
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http://www.ey.com/GL/en/Issues/Business-environment/Six-global-trends-shaping-the-businessworld---Demographic-shifts-transform-the-global-workforce