Overview/General

Brown, Mark Graham. The Pocket Guide to the Baldrige Award Criteria, 12th Edition.

Brown, Mark Graham. Baldrige Award Winning Quality - 15th Edition: How to Interpret the
Baldrige Criteria for Performance Excellence.

Blazey, Mark L. Insights to Performance Excellence 2006: An Inside Look at the 2006
Baldrige Award Criteria.
Leadership

Kouzes, James M. and Barry Z. Posner. The Leadership Challenge. Jossey-Bass, Inc.
2002.

Kaplan, Robert S. and David P. Norton. The Balanced Scorecard. Harvard Business School
Press, 1996.

Niven, Paul R. Balanced Scorecard for Government and Non-Profit Agencies. John Wiley &
Sons, 2003. (public sector)

Osbourne, David and Ted Gaebler. Reinventing Government. Penguin Group.1993. (public sector)

Osbourne, David and Ted Gaebler. The Price of Government. Basic Books, 2004. (public sector)

Lencioni, Patrick. The Four Obsessions of an Extraordinary Executive. Jossey-Bass, Inc.
2000.

Maurer, Richard and Sandra Cokeley. Malcolm and Me, How to Use the Baldrige Process to
Improve Your School. Scarecrow Education 2003. (education sector)
Customers

Albrecht, Karl. At America's Service. Dow-Jones-Irwin.1988.

Rosenbluth, Hal F.
The Customer Comes Second: Put Your People First and Watch 'em Kick
Butt. Collins. 2002.
Change

Bridges, William Ph.D. Surviving Corporate Transition. Second Edition. Bantam Doubleday
Dell Publishing Group, Inc. 1988.
Management/Accountability

Hersey, Paul Ph.D. The Situational Leader. Center for Leadership Studies. 1984.
Processes

Rummler, Geary A. and Alan P. Brache. Improving Performance - How to Manage the White
Space on the Organization Chart. Jossey-Bass Inc. 1990.

Collins, Jim. Good to Great . Harper-Collins Publishers Inc. 2001.

Schutta, James T. Business Performance through Lean Six Sigma: Linking the Knowledge
Worker, the Twelve Pillars, and Baldrige. ASQ Quality Press 2005.

Goldratt, Eliyahu M. and Jeff Cox. The Goal; A Process of Ongoing Improvement. The
Spectrum Publishing Group, Inc. 1986.
People

Robinson, Dana Gains and James C. Robinson. Training for Impact. Jossey-Bass Inc. 1989.

Parker, Glenn M. Team Players and Teamwork. Jossey-Bass Inc. Publishers.1990.

Katzenbach, Jon R. and Douglas K. Smith. The Wisdom of Teams. Harvard Business School
Press. 1993.

Byrnes, Margaret with Jeanne C. Baxter. There is Another Way!: Launch a Baldrige-Based
Quality Classroom. ASQ Quality Press 2005. (education sector)
©WSQA June 2006