Baldrige Education Criteria for Perfomance Excellence- to help the institution meet their goals, improve
their results and increase their competitiveness through the alignment of plans, processes, decision,
prople, actiona and results
Use tools that enable you to improves processes within the management system
Education Criteria focus on:
Student learning and processes
Customers
Workforce
Leadership and governance
Finance and markets
A holistic look at these criteria allows for a balanced strategety that doesn’t limit short and long-term
goals. The education criteria are adaptable to each organization allowing the orfanization to choose the
tools that are most suitable for faciliatiing improvements. By focusing on common needs and results, the
criteria is easily adapted to each unit or area with the school environment with more flexibility and a
better ability to communicate, align and integrate with the program.
As a business model, students are the primary consumers for educational organizations . Excellence for
students includes three components:
Well-conceived and well-executed assessment strategy
Yearly key measures improvement
Leadership in performance
National Institute of Standards and Technology. (2013). Baldrige Performance Excellence
Program. Retrieved from: http://www.nist.gov/baldrige/publications/ed_about.cfm
Baldrige Ecucation Criteria for Perfomance Excellence Categories
Organizational
Profile
Leadership
Organizational
Description
Senior
Leadership
Organizational
Situation
Governance
and Societal
Responsibilities
Strategic
Planning
Customer
Focus
strategic
developlment
Voice of the
Customer
strategic
implimentation
Customer
Engagement
Measurement, Analysis
and Knowledge
Management
Workforce Focus
Measurement, Analysis
and Improvement of
Organizational
Performance
Workforce
Environment
Knowledge
Management,
Information and
Information Technology
Workforce Engagement
Operations
Focus
Results
Work Processes
Student
Learning and
Process Results
Operational
Effectiveness
CustomerFocused Results
WorkforceFocused Results
Leadership and
Governance
Results
(2013). 2013-2014 Baldrigs Education Criteria for Perfomance Excellence: Category and Item
Commentary. Retrieved from: http://www.nist.gov/baldrige/publications/upload/20132014_Education_Criteria_Category_and_Item_Commentary.pdf