Accelerating Excellence
with the Baldrige Framework
Rebecca Anderson, PhD, MBA, CMQ-OE
ASQ 1104 Monthly Meeting
September 8, 2015
National Baldrige
Excellence Program
About the Baldrige Program
Background
About the Baldrige Program
Background
Purpose
• Identify and recognize
• Establish criteria for
evaluation
• Share best practices
About the Baldrige Program
Background
3 Areas of focus:
• Business, Nonprofit
• Education
• Health care
About the Baldrige Program
Framework
An integrated management system…
About the Baldrige Program
Framework
Integrated management system that is:
• Holistic
• Adaptable
• Cost effective
• Aligns strategy + operations + results
About the Baldrige Program
Framework
The framework includes:
• Core values
• Criteria
• Key concepts
About the Baldrige Program
Framework
About the Baldrige Program
Criteria
Key processes
• Leadership
• Strategy
• Customers
• Measurement,
Analysis, Knowledge
management
• Workforce
• Operations
About the Baldrige Program
Criteria
Approach
Deployment
Learning
Integration
• Appropriateness
of methods
• Appropriateness
to environment
• Effectiveness
• Extent to which
approach is
applied
• Breadth and
depth of
application
• New knowledge
and skills
acquired through
evaluation, study,
experience, and
innovation
• Harmonization of
plans, processes,
information,
resource
decisions, actions,
results, and
analyses
About the Baldrige Program
Criteria
Results
Product and
Process Results
Customer
Focused
Results
Workforce
Focused
Results
Leadership and
Governance
Results
Financial and
Market Results
About the Baldrige Program
Criteria
Levels
Trends
Comparisons
Integration
•Numerical
information
•Meaningful scale
•Evaluation relative
to past performance,
projections, goals,
and comparisons
•Numerical
information
•Reveals direction
and rate of change
for performance
•Minimum of 3
historical data
points
•Data from available
sources of internal
and external
comparative and
competitive data
•Harmonization of
plans, processes,
information,
resource decisions,
actions, results, and
analyses
About the Baldrige Program
Wrap up
US Senate Productivity &
Quality Award SPQA
SPQA
Background
• Formed in 1983
• Purpose to promote quality
and performance in industry in
Virginia
• Later expanded to other
sectors
• Later incorporated D.C.
SPQA
Background
Mission:
To promote continual improvement
strategies, to provide training,
mentoring and recognition to
organizations in pursuit of
performance excellence.
SPQA
Programs
SPQA
Get involved
• Join the SPQA mailing list
• Attend an SPQA Inquirer’s
Guide to the Baldrige
Framework course
• Apply to be an SPQA program
examiner (November)
• Download Baldrige
Excellence Builder from the
NIST Baldrige website
Questions?
Contact:
Rebecca Anderson, PhD, MBA, CM/OE
SPQA Executive Director
Phone: 571-215-8881
Email: Executive.Director@SPQA-VA.org
National Baldrige site http://www.nist.gov/baldrige/
SPQA site http://www.spqa-va.org/
Download Baldrige Excellence Builder from http://www.nist.gov/baldrige/publications
/index.cfm
Key SPQA Training Dates
October 21-22: SPQA Inquirer’s Guide Training (Lynchburg)
November 17-18: Inquier’s Guide Training (Portsmouth)
January 7-8: Inquirer’s Guide Training (Richmond)
Key SPQA Examiner Dates
November SPQA recruitment of 2016 Examiners begins
December 15: Deadline for organizations applying for SPQA Recognition Program
January: Examiner training
January - June: SPQA evaluation and feedback cycle
Rebecca Anderson
SPQA Executive Director
571-215-8881
Executive.Director@SPQA-VA.org