Larry Potterfield
Founder and CEO
Revision Date: 6/13/2013
Baldrige is an assessment
criteria
• Not minimum level for certification
– Not “Are you good enough”
• Award level criteria
– “How good are you”
• 250 questions
• Open book test – no right or wrong answers
Baldrige Divides Criteria Questions
into Seven Categories
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•
•
•
Category 1 – Leadership (120 Points)
Category 2 – Strategic Planning (85 Points)
Category 3 – Customer Focus (85 Points)
Category 4 – Measurement and Analysis (90
Points)
• Category 5 – Workforce Focus (Human
Resources (85 Points)
• Category 6 – Operations Focus (Process
Management) (85 points)
• Category 7 – Results (450 points)
The Focus of Baldrige
• Results
• Systematic Processes (This is what we wanted
most)
• Continuous Improvement
• Sustainability
Baldrige is an Award
• National, Presidential Award
• 102 Baldrige Awards since 1987
• MidwayUSA Received the award in 2009
Baldrige is a Leadership and
Management Framework
• Requires creation of Vision, Purpose, Mission,
Values and Goals
• Creates alignment
• Eliminates silos
• Creates focus on Key Stakeholders and their
Requirements
• Requires measurement of important things
• Requires strategic planning
• Fosters continuous improvement
Baldrige is not an additional
process
• It’s a management framework that organizes
and improves your existing processes
• It helps change an organization from reactive to
proactive
• From non-systematic, verbal to systematic,
written environment
Baldrige is Not
•
•
•
•
ISO 9000
Six Sigma
Lean
It is much broader in scope, but incorporates
all.
What are the Tangible Benefits
of Baldrige?
• Improved results for all Stakeholders
• Sustainability
How do you Learn Baldrige?
• Study the criteria
• Adopt the Baldrige language
• Answer the questions (write an application) –
based on how things should be.
• Become an Examiner (two year minimum)
• Collaborate – BPEG, EIMF, Baldrige events
• All of the above are great leadership
development tools.
Why MidwayUSA chose
Baldrige
It Works!
Larry Potterfield
Founder and CEO