Quality 101 Concepts

Juran Quality
101 Concepts
The Century of Quality
“We are headed into the next
century which will focus on
quality…
we are leaving one that has been
focused on productivity”
Dr. Joseph M. Juran
How to Think About Quality 2 .PPT
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World-class Leadership for the Next Century Requires
Revolutionary Change
Quality
Leadership
Organizational
Leadership
Structure, Tools,
Techniques,
Processes
Values, Commitment,
Collaboration,
Creativity,
Customer Focus
How to Think About Quality 3 .PPT
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Forces of Change
New
Advanced
Technology
The
Organization
Strategic
Direction
How to Think About Quality 4 .PPT
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Quality
Product
Features
Freedom from
Deficiencies
That Customers Want
At Six Sigma Levels
Design for Six Sigma
Improve to Six Sigma
How to Think About Quality 5 .PPT
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Quality and the Bottom Line
Right
Features
Lower
Deficiencies
Loyal
Customers
Good
Price
Mkt.
Share
Higher
Revenue
Fast
Cycle
Time
Low
Warranty
Costs
Low
Scrap/
Rework
Lower
Total Cost
How do we achieve these desired results?
How to Think About Quality 6 .PPT
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Desired Results
Loyal
Customers
Empowered
Employees
Higher Revenue
Lower Cost
How to Think About Quality 7 .PPT
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The Building Blocks
Results
Processes
Infrastructure
Foundation
How to Think About Quality 8 .PPT
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Foundation for Success
Foundation
Results
Strategic Deployment
Processes
Infrastructure
Foundation
How to Think About Quality 9 .PPT
Executive Leadership
Customer Focus
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Supporting Infrastructure
Infrastructure
Quality System
Results
Customer-Supplier Partnership
Processes
Organization Involvement
Infrastructure
Balanced Scorecard
Foundation
How to Think About Quality 10 .PPT
Education and Training
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The Three Universal Processes
The Juran Trilogy
Results
Processes
Improvement
Infrastructure
Planning
Foundation
Control
How to Think About Quality 11 .PPT
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Three Universal Processes
How to Think About Quality 12 .PPT
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