http://www.juran.com Adult Learning Theory The chart on the next page summarizes the key adult learning principles and acts as a guideline when developing an Instructor Guide and/or Training Modules. Adult Learning Preferences: 1. 2. 3. 4. 5. 6. 7. Adults need to know why they should learn something. Adults need to learn experientially. Adults approach learning as problem-solving. Adults learn best when [they believe that] the topic is of “immediate value.” Adults need to be involved in planning and evaluating their instruction. Experience, including mistakes, provides the basis for learning activities. Adults are most interested in learning subjects that have immediate relevance to their jobs or personal lives. 8. Adult learning is problem-centered rather than content-oriented. What does this mean for training materials? Create training pages that always include a graphic in the slide and ALWAYS include text in the notes page. Use few, if any, text slides. Do not have a page without text on the notes page. The adult does not know how to react to empty space. Placing the words, “for note taking,” is better than a blank page. Always include exercises to drive home key points. An exercise can be simple or complex. Whatever you choose, you need to assure the exercise delivers learning in an experiential way. Do not teach an exercise. Adults must DO the exercise. Provide enough time to complete exercises. Do not create an exercise you do not expect to use. For slides and notes pages, ALWAYS use numbers or letters if you refer to steps. Use bullets if the information presented is not ‘ordered’ or if it is random. If you teach a tool, form, or template make sure it depicted in the materials. All Rights Reserved, Juran Institute, Inc. 1 http://www.juran.com Juran Material Development Features Applies to: When to Use: 0 Create or Update the Learning Map IG and Agenda All Workshops 1 Develop Opening Prompts for Modules IG Each Module 2 Develop Opening Prompts for New Concepts/Tools IG Each New Concept 3 Pre-Class Activities for each Day IG and Agenda Each Day 4 Daily Written Feedback - Ratings and Plus/Delta IG and Agenda Each Day 5 Daily Feedback Follow-up Beginning of Next Day IG and Agenda Each Day 6 Case Studies IG and Agenda As Appropriate 7 Exercises to List How This Applies to Your Job Participant Materials Each Module as Appropriate 8 5 Minute Rule: Ask a question in first 5 minutes IG Each Module 9 Text in the Notes Section Participant Materials As Appropriate 10 Instructor Prompts to Use Flip Chart IG As Appropriate 11 Standup Exercises to Engage All Participant Materials Twice per day 12 Tool Templates for Participant Use Participant Materials Each Module as Appropriate 13 Pre-Work for the Workshop (Awareness of Value) IG and Agenda Each Workshop 14 Built-In Instructor Prompted Questions Throughout IG Each Module 15 Hands-On Activities IG and Agenda As Appropriate 16 Built-In Cartoons with a Learning Point Participant Materials As Appropriate 17 Hand Outs IG and Agenda As Appropriate 18 Videos IG and Agenda As Appropriate All Rights Reserved, Juran Institute, Inc. 2