24/7 Student Support:
Providing Online Services To Today’s Students
Kristen Seldon – Innovative Educators
Director of Institutional Relations
StudentLingo Contact
Alexandra Duran – Foothill College
Program Director
College and Career Connections, Map Your Future
Budget Cuts
In January, 2011 California announced they would cut
higher education budgets by how much?
A. $250 million
B. $750 million
C. $1 billion
D. $1.4 billion
http://www.huffingtonpost.com/2011/01/11/califor
nia-schools-face-1_n_807378.html
Online Education
Online enrollment increased by what percentage
from 2001-2009?
A. 50%
B. 75%
C. 543%
D. 832%
(US News & World Report, Sept. 2010
http://www.usnews.com/education/online-education/articles/2010/09/22/onlinedegrees-learn-more-before-you-enroll
Non-Traditional Students
What percentage of today’s students are considered
non-traditional?
A. 35%
B. 45%
C. 75%
D. 85%
http://www.educause.edu/EDUCAUSE+Quarterly
/EDUCAUSEQuarterlyMagazineVolum/FutureofHi
gherEducation/199391
Solutions
1. Do more with less
2. Move services online
3. Restructure the way we
serve students
Who is here today?
• Introductions
• Do you currently offer 24/7 online resources
or services for students? Advising,
counseling, FYE, career, orientation, tutoring
sessions?
• Name or describe one if you do.
What problem did this solve?
StudentLingo
On-Demand Student Success/Support Workshops
Topics
Learning To Learn
Reading & Writing Strategies
•Discover Your Learning Style
•Study Tips & Note-Taking Strategies
•Test Anxiety & Test-Taking Strategies
•Understanding & Avoiding Plagiarism
•Learning Strategies
•Pre-Writing Techniques
•Developing A Strong Thesis Statement
•Introductions, Body Paragraphs & Conclusions
•How To Proofread & Edit Your Writing
•Reading Comprehension Strategies
Academic & Career Exploration
Personal Management
•Maximizing Your College Experience
•What It Takes To Be A Successful Student
•Exploring Careers & Choosing A Major
•Mastering The Job Interview
•Writing Resumes & Cover Letters
•Time Management Strategies
•Overcoming Procrastination
•Financial Literacy
•Stress Management Techniques
•Navigating The Financial Aid Process
Goals of SL
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Help students achieve their academic, personal and
career goals
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Provide useful information to all students 24/7
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Allow students and parents to watch together to
understand complex college concepts like Financial Aid
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Help students be more prepared for appointments
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Allow counselors and staff to spend quality time with
students.
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Give faculty and students access to workshops to use in
or outside of class
Demo
Action Plans
Engaging Activities
Topics
Tracking
Spanish Version
•What It Takes To Be A Successful Student
•Exploring Careers & Choosing A Major
•Mastering The Job Interview
•Navigating The Financial Aid Process
•Discover Your Learning Style
•Test Anxiety: Strategies To Help You Succeed
Uses
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Advisors and Career
Counselors
First Year Experience
Orientation
Online Learning
Learning Centers/Student Success Programs
Tutoring Programs
Faculty
Parent’s Programs
.
Case Studies
Northwest Arkansas Community College
Aaron Divine - Learning Services Specialist, Title III
•8,000 students
•Academic Advising Center and the Career Development Center
•Students either self-select or referred electronically
•Helps students identify both career and academic goals.
•The Exploring Careers and Choosing a Major workshop saw a 48%
declaration of major rate by students who had completed the
workshop.
Case Studies
University of Minnesota Duluth
Mary Keenan- Director, Enrollment Management
•11,500 students
•Students In Transition (SIT), Residence Life, Masters in Social work (MSW)
•SIT coordinates our freshman seminar - instructors often use workshops for inclass discussion or as homework; Residence Life uses within R.A. sponsored
workshops; MSW requires all students to review the plagiarism workshop
annually.
•Students seem to be more likely to view the workshops at their own
convenience rather than attend in-person workshops. We previously offered inperson "student success" workshops on a weekly basis with very low
participation rates. Our view rates with StudentLingo are easily five-times our
old attendance rates.
Case Studies
The Ohio State University - Newark & Central Ohio Technical
College
Ferdinand Avila-Medina- Learning Skills Specialist
•7,000 students
•Department of Student Life - Office of the Learning Skills Specialist
•Primarily as a support tool to help students enhance study skills. Some
instructors use the workshops as supplemental class material in developmental
courses. Helps students identify both career and academic goals.
•Student Lingo workshops provide an alternative for commuter students that
normally can't meet in person with support staff (i.e. learning skills specialist) or
attend live workshops. It also serves as "refresher" material for students who
attend live workshops.
Case Studies
South Arkansas Community College
Tammi McKinnon Career Pathways Initiative
•1800 students
•Specifically for Career Pathways, we require the completion of one
workshop/month as part of the requirements to receive any financial
assistance. Some instructors for the SouthArk Success (SAS) classes are beginning to
require their students to complete workshops.Helps students identify both career
and academic goals.
•Career Pathways works primarily with non-traditional students, having SL
workshops available online 24/7 prevents students from having to figure out how to
schedule another time to come to campus for a “live” workshop. We are able, with
the reports, to document the completion of the workshops. Students are able to get
the much needed information at their convenience. The workshops provide relevant
information on a variety of subjects all in one place, and the workshops can be
viewed multiple times as needed.
Case Studies
Middle Tennessee State University
Layne Bryant- Resources Coordinator
•200 students per semester for two research oriented courses.Academic
Advising Center and the Career Development Center
•University College, is using StudentLingo, but we have plans to use the
program more broadly in the future.Helps students identify both career
and academic goals.
•We assign the Plagiarism Tutorial at the beginning of the semester and
students are then quizzed on the material the first week of class. The
courses using the service are research/writing intensive, and the
tutorial helps alert us to potential issues before the students begin
writing.
Case Studies
New England College of Business and Finance
Paula Bramante - VP of eLearning
•1,700 FTE
•Student Services and Academics
•Tutorials are available on the Student Portal. New students take 3
tutorials as part of their orientation coursework.
•“The Plagiarism tutorial is very helpful and is built into the Information
Literacy course at the undergraduate level.”
•“The workshops have been very well received. Students attribute this
course as being a key contributor to their success as an online student.”
Case Studies
Southeastern Community College
Lisa Santiago- Title III Tracking Specialist
•2700 Full Time & 2600 Part Time
•Required for Business, Math, English, Philosophy/Religion, Art,
Sciences (Microbio/Anat/CAN)
•Discover Your Learning Style helps students work and study within
their styles to learn more material faster
•Great resource for faculty! StudentLingo is an easy way for faculty to
incorporate student support services into their classes
Case Studies
Jessica Petriello – Academic Counselor
•3,000 students
•Academic Resource Center & First Year Seminar (FYS) Program
•Uses
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Academic Probation and/or receiving mid-semester warnings
First Year Seminar & Online Students
New graduate assistants in the ARC – Training
A supplement to our in-person Elements of Success Workshop Series
•Helped students prepare for Academic Counseling appointments and
increased the quality of time with students
•This is a great tool for Academic Advisors and Faculty
Case Studies
Foothill College
Alex Duran – Program Director, Foothill College & Career
Connections, Map Your Future
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12,000 students
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Use in New Student Orientation, High School Outreach Workshops,
Accelerated Summer Academies
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Faculty use in classroom: Cheating & Plagiarism, Time Management,
Career Exploration
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Faculty use for their own information
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Spanish version very useful for parents
Case Studies
How we use SL?
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Career Center
Counseling
Financial Aid
Outreach
Orientation
CTE/Vocational
Classroom
Parent Programs
Tutoring Programs
Foothill College
Alexandra Duran – Program
Director,
College and Career Connections,
Map Your Future
Case Studies
Example
Example
Foothill College
Student Quotes
“I learned different ways and techniques that I could use in order to
improve my study habits. What I found most helpful was that I should
not just memorize information, but learn to apply it and put the
information in my own words.”
“The most helpful strategy that I learned was the Cornell Style of noteTaking. Leaving extra space on the page and also leaving a page for
book notes is really helpful and allows me to compare the professor's
notes with the book notes. It provides further insight and allows me to
truly expand on the subjects being taught to me.”
How does it work?
www.StudentLingo.com/Institution_Name
Contact Info
StudentLingo Information
Kristen@ieinfo.org 303.955.0415
www.innovativeeducators.org
Free Trial: http://www.studentlingo.com/fall2012