Three Things Needed for Success in
Life
• Possess some set of competencies
• Become an alliance builder
• Must have the character to not screw it up
Integrity
1. Creates and maintains trust
2. Is able to see and face reality
3. Works in a way that brings positive
results
4. Embraces negative realities and solves
them
5. Causes growth and increase
6. Achieves transcendence and meaning in
life
Who (or what) a person is
(character, integrity) will
ultimately determine if their
brains, talents, competencies,
energy, effort, alliance-building
abilities, and opportunities will
succeed.
The Wake
Tasks and Relationships
Character becomes the ability
to meet the demands of reality.
In the end, character always rules!
I never had a policy; I have just tried to
do my very best each and every
day. ~Abraham Lincoln
Character is doing the right thing when
nobody's looking. There are too many
people who think that the only thing that's
right is to get by, and the only thing that's
wrong is to get caught. ~J.C. Watts
What is Servant Leadership
• Servant leadership is one of the most popular
leadership models around today.
• The concept was developed by Robert K.
Greenleaf in 1970.
• The servant leader serves the people he/she
leads which implies that they are an end in
themselves rather than a means to an
organizational purpose or bottom line.
Principle 1: Listening
Principle 2: Empathy
Principle 3: Healing
Principle 4: Awareness
Principle 5: Persuasion
Principle 6: Conceptualization
Principle 7: Foresight
Principle 8: Stewardship
Principle 9: Commitment to Growth of
People
Principle 10: Building Community
It has to be emphasized here that these ten
characteristics are by no means exhaustive.
They should not be interpreted as a certain
manner in which to behave and they do not
represent the best method to gain aims. Rather,
every person shall reflect, if these characteristics
can be useful for his or her personal
development on the leadership journey.
What humility is…
-
-
What humility is
not…
Humanness
- Not weakness
Vulnerability
- Not lack of
Ability to keep
confidence
one’s
- Not low selfaccomplishments
esteem
in perspective
- Not absence of
The soil that grows
ego
effective leaders
- Not a lack of
assertiveness,
ambition or
speaking out
Excess Ego
Ego is good. It is an important part of leadership. It helps bring confidence, is
assertive in getting results, helps marketing efforts, and drives change.
Excess is bad. Arrogance, omniscience, and constant verbal reminders of one’s
omniscience usually do not inspire followers or develop trust.
A Fortune magazine article puts it this way:
Abundant self- regard is an affliction that has killed many a corporate career. It
can make a CEO deaf: Think Doug Ivester tuning out his board of directors at
Coke. And blind: Think Lucent’s Rich McGinn, oblivious to the signs of his
ouster until the very end. And dumb: Think Jill Barads. A few years ago Barad
exhorted her staff to create a “CEO Barbie” even as Mattel’s sales and marketing
people argued that most little girls don’t know what a CEO is. Barad insisted
that the doll wear a pink Chanel suit with gold buttons just like hers and be
accessorized with a bumblebee pin like the one she always wore. CEO Barbie
got the boot. So did Barad.
From “Get Over Yourself,” by Patricia Sellers, Ahman Diba, and Ellen Florian, Fortune, April 30, 2001, Vol. 143, Issue 9.
The Humility Dynamic
+
Results
=
in
A leader is best when people hardly know he (or
she) exists. When the work is done, the aim
fulfilled, they will say: we did it ourselves. (Lao-Tzu)
Summary
• The metaphor of "The Servant-Leader" is a powerful model for today's
managers and leaders. Both customers and staff want leaders who will
listen and empower --- rather than dominate and tell them what to do!
• The power of the servant-leadership model lies in the ability of its ideas
to inspire us to collectively be more than the sum of our individual parts!
The main assumption is that true leadership should call us to serve a
higher purpose, something beyond ourselves.
– One of the most important aspects of leadership is helping
organizations and staff identify their higher purpose.
– The best test of the Servant-Leadership philosophy is whether or not
customers and staff grow as persons!
At the heart of the matter, servant leadership is
simply this: putting your stake holders before
yourself and leading them through service to
their needs. When in doubt if an action is
servant led or not, simply ask this question:
“How will this action impact all relevant stake
holders?” If it is not helping them, it is not
serving them. If you’re not serving others, you’re
not leading, you are self-serving.


















SAS (#1 on the list of Best Companies to Work For)
Wegmans Food Market (3)
Zappos.com (6)
Nugget Market (8)
Recreational Equipment (REI) (9)
Container Store (21)
Whole Foods Market (24)
QuikTrip (34)
Balfour Beatty Construction (40)
TD Industries (45)
Intel (51)
Aflac (57)
Marriott International (71)
Nordstrom (74)
Men’s Wearhouse (87)
CH2M Hill (90)
Darden Restaurants (97)
Starbucks (98)