EVOLUTION OF A PROGRAM DIRECTOR Resa Lord, RN, MSN, CPNP Chairperson, Health Sciences Chattahoochee Valley Community College OBJECTIVES At the conclusion of this presentation, the learner will be able to: Differentiate between common leadership styles. Identify common barriers to effective leadership. Utilize practical strategies for personal leadership and team development. Leaders are made, they are not born. They are made by hard effort, which is the price which all of us must pay to achieve any goal that is worthwhile. ~Vince Lombardi LEADERSHIP BY MERRIAM-WEBSTER: The capacity to direct on a course or in a direction. CHARACHTERISTICS OF A GREAT LEADER ARE…. CHARACTERISTICS OF A GREAT LEADER… Decision maker Coach Influencer Advocate Visionary Mentor Energizer Teacher Communicator Role model Change agent Diplomat Problem solver Evaluator Energizer Counselor Risk-taker Facilitator COMMON LEADERSHIP STYLES “The price of greatness is responsibility.” ~Winston Churchill AUTHORITARIAN LEADERSHIP Team members have very little freedom. Director must have a high level of control. Decisions are made only by the director. Director is highly involved. Director assumes the responsibility for the team. Director is highly effective and efficient. DEMOCRATIC LEADERSHIP Team members have input into team activities. Director provides moderate control over team activities. Director is highly involved. Director and team make group decisions. Director and team members responsible for the work. Director is creative and high quality. Director is moderately efficient. LAISSEZ-FAIRE LEADERSHIP Director allows team members freedom with little control. Decisions are made by the team or are rarely made. Director is not very involved and releases all responsibility of work to the team. Efficiency and quality of work product varies. LEADERSHIP THEORIES “Outstanding leaders appeal to the hearts of their followers – not their minds.” ~F.A. Manske, Jr. TRANSACTIONAL LEADERSHIP Day-to-day operations. Status quo. Rewards for desired work. Monitors performance and corrects OR Only deals with problems as they occur. TRANSFORMATIONAL LEADERSHIP Clear vision and direction. Good communication. Empowerment. Challenging. Admired and emulated. Mentoring. SERVANT LEADERSHIP Listen deeply. Effort to truly understand. Open-minded. Non-judgmental. Ability to deal with ambiguity and complex issues. Clear goals and direction without orders. Servant, helper, teacher before leader. Think before reacting. Chooses words carefully. Use of foresight and intuition. Sees the BIG picture. Employees, customers and community are FIRST! BARRIERS TO EFFECTIVE LEADERSHIP “Prosperity is a great teacher; adversity a greater.” ~William Haylitt LACK OF COMMUNICATION Contributes to conflict. Feeds the rumor mill. Errors more likely. Decreases morale. LACK OF CONSISTENCY Disengagement. Frustration. Unclear expectations. CLOSED-MINDEDNESS Not open to new ideas. Does not encourage creativity. Negative attitude. BEING IN ‘CRITICAL CONDITION’ Can’t give criticism constructively. Can’t take criticism well. Often to critical of others. PHASES OF LEADERSHIP GROWTH “Leadership develops daily, not in a day.” ~John C. Maxwell PHASE I: I DON’T KNOW WHAT I DON’T KNOW Never pass up an opportunity to lead. Leadership is influence. 4 people per day. PHASE II: I KNOW WHAT I DON’T KNOW Recognize what it is that you don’t know. Seek knowledge of what it is you do not know. PHASE III: I GROW AND KNOW AND IT STARTS TO SHOW Growth in leadership takes time. Expand your personal circle of influence. PHASE IV: I SIMPLY GO BECAUSE OF WHAT I KNOW Automatic. Payoff is evident. PRACTICAL LEADERSHIP STRATEGIES “Any man who is honest, fair, tolerant, kindly, charitable of others and well behaved is a success, no matter his station in life.” ~Jay E. House FOSTER INDIVIDUALITY Identify gifts and talents. What are the motivators? What is their ‘language?’ SET STANDARDS HIGH…BE CLEAR Never settle. Be clear. OPEN COMMUNICATION Formal Informal One-on-one Sincere care and concern Verbal and non-verbal TO GIVE AND RECEIVE… THE ART OF FEEDBACK Positive Negative Graciousness Openness LISTENING WITH INTENTION #1 skill. Know your own expectations and values. Listen actively. Genuine time and attention. SO, I AM A LEADER…NOW WHAT? “A man too busy to take care of his health is like a mechanic too busy to take care of his tools.” ~Spanish Poverb DEVELOP A SENSE OF CONTROL Confront problems head on. Live in the present, look toward the future. Do not try to be all things to all people. Think positive thoughts. Reexamine lifestyle. Avoid drugs and alcohol. MAINTAIN GOOD HEALTH HABITS Exercise. Eat right. Regular sleep habits. Eliminate salt. Minimize caffeine. RELEASE TENSION…ENJOY… Give it your best. Learn to say no. Relax at lunch. Personal office space. Choose enjoyable jobs/tasks. Change is opportunity. ‘To Do’ lists. AND THIS IS HOW IT ENDS…