MATHEMATICS
DEPARTMENT
Technology Orientation
Some ‘need-to-know’ technology topics
•
•
•
Connect your own laptop to OSUwireless
Accessing email and files remotely
Run computational jobs
Where and how to get technology help
Technology
orientation
Introductions
Your IT Support Staff
Student Support Staff
• Front-line / Tier 1 support for:
• Mac and Windows workstations and software
• Printing and scanning
• Accessing services
Your IT Support Staff
Tom Holbrook
• Tier 2 support for Mac workstations and software;
printing and scanning; and accessing services.
Bryce Steel
• Manages support staff and help-desk.
• Windows workstation and Server support /administration.
YOUR IT STAFF MEMBERS
Tim Winningham
• Backend workstation
administration.
Dave Alden
• Head-of-shop
• Backend network and
server administration
MATH Grad
WORKSTATIONS
Apple iMacs
New to a Mac?
http://www.apple.com/findouthow/mac
/
MATH
WORKSTATIONS
We have nearly 200 Apple
iMac computers running
OS X.
Faculty, Staff, and Grad
computers all less than 4
years old
Each computer configured
exactly alike*
* Every effort is made to make each Mac/Windows box a clone of the other so a user can have the same exact experience no matter the workstation.
MATH WORKSTATIONS
Applications
Supported Applications
•
•
•
•
Microsoft Office ’11
Safari and Firefox
Apple Mail and Thunderbird
Matlab, Mathematica, Maple
• TeX Shop -GUI front-end for PDF
LaTeX
• MacPorts FOSS applications
• Adobe Acrobat
WHAT IF YOU WANT TO USE YOUR
OWN COMPUTER?
If you like to use your own notebook computer, that’s fine with us
• Connect to the Internet using OSU Wireless
• Create your wireless account online
1. https://my.osu.edu
2. Activate account tab
• Contact 8-help for support
• OSU Wireless supports Windows, Mac, or Linux clients
Printing
Location of public printers
• MA 224
• MA 315
• MW 140
• MW 430 (color)
• MW502
• MW705
PRINTING SUPPORT
Self-service support
When to fix it yourself ?
• Printer out-of-paper
• Usually there is another ream of paper below
the printer. Just add paper to the lower tray.
• If there is NOT a spare ream, please, please,
please come to MW-430 or sign-out paper in
CH-121
PRINTING SUPPORT
Seek help immediately
When should you seek our help?
• Printer low on toner or ink
• Paper jam
• You swore you hit print but nothing came out
• Save the rain forest and our sanity... PLEASE don’t try to
print unsuccessfully more than once.
PUBLIC SCANNERS
Location of public scanners
• MW 140
• MA 224
How to use and support for scanners
• Instructions for the use of the scanners are placed beside
each scanner
• For support with scanners, please stop in MW-430,
call 2-4962, or email support@math.osu.edu
CHECKOUT EQUIPMENT
Windows, OS X, Projectors, Laser Pointer
CHECK OUT OUR
EQUIPMENT
What type of equipment
you can reserve?
What can you use our
equipment for?
• 3 Windows 7 notebooks
• Presentations only
• 3 Apple OS X notebooks
• For use only on campus
• 2 LCD projectors
• Laser pointer or
• presentation mouse
HOW TO RESERVE OUR
EQUIPMENT
1. Reserve equipment online at http://www.math.osu.edu/reserve
2. Stop in MW-430 no more than 25 minutes before your reservation
3. Please see one of our students or another member of our IT team
4. Sign our equipment check-out form
HOW TO RETURN OUR
EQUIPMENT
1.
Be sure you are returning all equipment as listed on the enclosed item list
2.
During normal business hours, stop in MW-430 no more than 25 minutes
after your reservation has ended
3.
After normal business hours, keep equipment in an onsite, secure place.
•
4.
Remember you are responsible for lost or damaged items
Help those who reserve after you, and please report any issues with
equipment
5.
Sign our equipment check-in form
ACCESSING MATH
ONLINE
Personal webspace
• Create your website in a
directory named WWW in
the root or top level of your
home directory
• http://www.math.osu.edu/
~username
Box Storage
• Always use Box.osu.edu to
log into your Box account.
• Note: Box Sync is not
supported at this time and
thus the web interface
should be used.
Reset Math Password
Reset your password
Reset your Keychain
• If you forget your password,
or need to reset it for any
reason, please go to:
• When changing a password
outside of using your Mac,
be sure to reset your Mac’s
login.keychain to match
your MATH password.
password.asc.ohio-state.edu
• Use your OSU name.# and
OSU password to
authenticate, and then we
recommend setting the
ASC/MATH password to
match your OSU password.
• This can best be done using
Keychain Minder, installed
on all Macs.
ACCESSING FILES
REMOTELY
You have the ability to access your math home
directory any time of the day.
• SSH into login.math.osu.edu
1. example: ssh username@login.math.osu.edu
What can you use login.math.osu.edu for?
• Browse or manipulate the files in your home directory
• Check email using pine
• Copy files to/from your home directory
REMOTELY RUN
COMPUTATIONAL JOBS
You have the ability to remote run computational jobs any time.
• SSH into compute.math.osu.edu
1. example: ssh username@compute.math.osu.edu
What can you use compute.math.osu.edu for?
• Run computational jobs , for example, like from Matlab
• Be kind and NICE your programs or let them run flat out
What if I need graphical support?
• Windows users should use Xming (full setup instructions on our Docs site).
• Apple users should use the built-in X11 found in Applications/Utilities
HOW TO GET MATH
IT HELP
In person
• MW-430 between 8a-4:30p, M-F
Email us
• support@math.osu.edu
Telephone
• 614-292-4962 between 8a-5p, M-F
Self-help
• http://docs.math.osu.edu
Help for OSU Wireless or use of
non-Math IT
http://8help.osu.edu
Questions